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Reviews
Tripadvisor Traveller RatingBased on 2636 Reviews
Traveller ReviewsRanked #250 of 586 hotels in New York City
Traveller Rating
Excellent
981
Very Good
1078
Average
359
Poor
115
Terrible
103
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Regina D said...
Great location and nice accomodations.
Travelled on 06/2026
We were here about 12 years ago and because of the location and rooms we came back. They did not disappoint. The lobby is nice and the staff is very welcoming. They helped me sort out valet parking and the room with two double beds was a nice size. I appreciate that you have to have a key to use the elevator and the breakfast was good. It is right across from the transit station so you can catch a bus or subway. Walg...
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Steeve L said...
Great
Travelled on 06/2026
We received a very warm welcome. The double rooms are excellent and extremely comfortable.
Special thanks to Diomarys Correa and her team, who greeted us every morning at breakfast with a big smile and provided outstanding service. They were always attentive and made us feel truly cared for....
Mike L said...
Outstanding stay at Fairfield! Wonderful staff!
Travelled on 04/2026
The staff at the Fairfield were exceptional. I accidentally left my AirPod earphone on my bed and discovered this 10 minutes after I left the hotel. I called the front desk and Jonathan took action right away and said hed work to help locate it. Imagine how easy it is to miss a white earphone on white sheets). The housekeeper Jenny was very meticulous and found them and left them for me. During my stay, the b...
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184fathimas said...
Great Hotel in Times Square!
Travelled on 04/2026
Excellent location! Front desk team were helpful with my hot water requests. A special Thank you to Ms Teresa Cruz and her friendly team for making us feel welcomed and maintaining a lively vibe during breakfast! One breakfast morning I was missing my kids very much however, watching Ms Diomarys Correa dancing while hosting breakfast cheered me up! Fantastic breakfast team ! Thank you for your hospitality. Lots of ...
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Jaclynn G said...
Jalissa to the rescue!
Travelled on 03/2026
I came to NYC as part of a big group. There was an error with the booking as I had planned on having a solo room, but when we checked in, I had been out with three other people.
Jalissa Jordan at the front desk was so helpful and did everything she could to amend the situation. She was very patient as we explained the mixup and she was able to quickly correct the oversight. It was so nice after a long travel day (TS...
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