Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 582 Reviews
Traveller ReviewsRanked #341 of 576 hotels in New York City
Traveller Rating
Excellent
284
Very Good
103
Average
59
Poor
53
Terrible
83
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ann W said...
Better service would compensate for some of the les joyous elements to this hotel
Travelled on 12/2025
Firstly on arrival, the welcome was gruff to say the least I would say the reception staff are so cool its verging on frosty!
The $40pn facility fee is non negotiable, not explained and felt like a heavy handed rip off. Having since got home and read other reviews it appears that we would have been entitled to complementary bottled water every day but this was never mentioned. One receptionist told one of our pa...
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Jason M said...
Mediocre hotel for the money
Travelled on 12/2025
We paid over £500 per night to stay at this hotel and accepting that NYC is expensive, this is not good enough for a claimed 4* hotel.
The not-so-good-things first.
The absolute worst thing is the $40/day Facility Charge which is nothing more than a rip off. All this gets you is access to the bars which anyone off the street has anyway. Its not noted anywhere and is only charged when you book through 3rd party sit...
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Jill W said...
Stay away
Travelled on 11/2025
Booked for work via work 3rd party and because of that was out in not the room I booked but a room with bunk beds. No outlets in the bathroom, thermostat was in operative and kept flashing Error, lights very dim. Also VERY expensive. Never ever again....
A F said...
Avoid avoid avoid
Travelled on 11/2025
Very Disappointing Stay Not Worth the Price
Probably one of the worst hotels Ive ever stayed in, especially given the price point.
I stayed for a week in a queen bedroom, and the room was tinybarely enough space for one person, let alone two. I could hardly open my suitcase, and the bathroom was so cramped there was nowhere to place a toiletry bag and there wasn't even a glass for my toothbrush. No coffee or tea ...
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Diana K said...
Terribly noisy
Travelled on 10/2025
Terribly noisy room. Never get a room on the 3rd floor above the bar. The walls vibrate. One cannot sleep. When I mentioned it the receptions answer was its a lifestyle hotel and we can give you earplugs. For that money you should be able to sleep....