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Reviews
Tripadvisor Traveller RatingBased on 1870 Reviews
Traveller ReviewsRanked #314 of 582 hotels in New York City
Traveller Rating
Excellent
915
Very Good
541
Average
210
Poor
100
Terrible
104
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
cmrumsey4sc said...
Disappointed to learn upon arrival the hotel was under construction
Travelled on 01/2026
Beware that this hotel is under renovations. There is nothing on the Hilton site indicating this, nor any mention in the confirmation. The restaurant and store are not open (minimal snacks/drinks available), only one elevator is open to guests during 8am-5pm, and there was never anyone at the front desk.
The room was a good size, and it was quiet. I was able to pick my room in the app, but there was nothing indicati...
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Chris R said...
Worst Hotel Experience Ever
Travelled on 01/2026
Do Not Book this hotel Booked this hotel using points and cash on December 2nd, 2025. No where at anytime before check in were we informed that the hotel was going to be under renovations. The restaurant was closed, the gym was closed. From 8-5PM each day one elevator was not available for guest use causing delays getting to the rooms and out of the hotel. We were awoken multiple days before 8am by construction soun...
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Peter B said...
Good room, but bad atmosphere
Travelled on 01/2026
First, the good. Our room was large by NYC standards, the bed comfortable, the "bathroom" well designed with an ample counter for toiletries and a large walk-in shower with good amenities (no actual bath tub). The restaurant was closed, but the hotel offered to go bags with a pretty good selection of snacks: a muffin, bagels with cream cheese, granola bars, fresh fruit, etc. The staff was very helpful and trying i...
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Trip39015217234 said...
A Safety Hazard masquerading as a Hilton: Owners & Gold Members Appalled
Travelled on 01/2026
As Hilton property owners and Gold members, we have a deep appreciation for the brands usually outstanding portfolio. We transitioned to the Hilton Garden Inn Midtown after a phenomenal stay at The Quinn, expecting a continuation of that excellence. Instead, we found ourselves in a property that, for the safety of the public, should have been closed.
We spent three nights and four days in what can only be described...
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Steve Z said...
Major Renovation Underway!
Travelled on 01/2026
The hotel started a MAJOR renovation on Jan 2nd. We were not made aware of that when we booked. We arrived on Jan.7th to find the bar and kitchen closed. The lobby is a construction zone. One of the 2 elevators is reserved for the construction crews, so be prepared to wait a LONG time for an elevator. The outside has a large dumpster dropped in the street for the construction teams to put debris. They have no st...
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