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Reviews
Tripadvisor Traveller RatingBased on 2867 Reviews
Traveller ReviewsRanked #212 of 561 hotels in New York City
Traveller Rating
Excellent
1451
Very Good
800
Average
330
Poor
129
Terrible
157
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Adventure53574523130 said...
Cliftons Cool
Travelled on 07/2024
So friendly! Very clean and hospitable. Good breakfast food. Clifton, the security guard, was the best and made me want to come back. He remembered my mom and I. He always greeted us every time we would walk into the hotel. He deserves a raise fr....
Charles J said...
A memorable experience made amazing by Michele and Ilir!!!
Travelled on 07/2024
Michele was simply amazing! Outstanding guest service ability and empathy for our travel situation's specific needs! Ilir from the breakfast staff was a complete and total gentleman- charismatic, attentive and genuinely caring. The food so tasty! As a former Hotel Operations manager, I can confidently say that both of these employees are beyond exemplary. Further- housekeepers were quick, responsive and kind. What a ...
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Curt G said...
Handling Chaos with kindness
Travelled on 07/2024
The hotel was hit with the Crowdstrike problem and had to manually perform required check-ins; checkouts; booking changes; and many other operations normally held in check with the Hotels software and database.
Somehow the hotel employees having to work the desk operations kept good spirit and seemed very informed as to working with the customers through everything.
Thank you Michelle and Teammates for all the kindn...
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Dubs44 said...
Great location, clean, friendly staff
Travelled on 07/2024
Excellent! We arrived the day of the world wide outage. Their systems were down which I'm sure was stressful and a very long day for front desk staff. Not a single employee we encountered was rude. I was so impressed with the calm, and great customer service. They had paper lists to check people in. We had to wrote info on paper. Room was clean and location was perfect to get out and explore.
We would stay again!...
tanya r said...
Great hotel
Travelled on 07/2024
Me and my BF go to NYC a lot this was are first time stay here. So close to subways prime location the staff was amazing we just booked it again for next month. This is my new hotel. High key recommend clean nest very friendly staff. Ive been going to NYC for years this is hidden gem...