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Reviews
Tripadvisor Traveller RatingBased on 3222 Reviews
Traveller ReviewsRanked #98 of 576 hotels in New York City
Traveller Rating
Excellent
1752
Very Good
826
Average
342
Poor
136
Terrible
166
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Dino S said...
Great Location Helpful staff
Travelled on 12/2025
Great Location near Times Square ,Joe was super helpful, made things easy for us. We appreciated his courtesy and tips....
Kevin S said...
Top Hotel
Travelled on 12/2025
The hotel was great. Our rooms were cleaned every day. Ibeth and Joe welcomed us great at the hotel. They were always there for questions....
Emmett C said...
Excellent week in NYC
Travelled on 12/2025
My wife and I stayed for a week in a ball drop view room. The room was very cozy and clean. The staff were very helpful and polite, quick to respond to any request. They helped with holding our luggage as we arrived well before check in and left well after check out. The location was great, close walking distance to tons of attractions, Broadway shows, and food without having to spend money on travel. Subway stop...
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Nacho M said...
Fabulous
Travelled on 12/2025
⭐⭐⭐⭐⭐
iBeth was amazing! She gave me outstanding customer service and made the checkin process smooth and welcoming....
mcostilla said...
Amazing
Travelled on 12/2025
Got it you want your review to highlight the great customer service you received at check-in, especially from iBeth. Heres a polished version you could post:
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I had an excellent stay at the Hilton Garden Inn. The check-in process was smooth and welcoming, thanks to the outstanding customer service. iBeth was incrediblefriendly, professional, and attentive. She made me feel valued as a guest and s...
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