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Reviews
Tripadvisor Traveller RatingBased on 3196 Reviews
Traveller ReviewsRanked #112 of 576 hotels in New York City
Traveller Rating
Excellent
1727
Very Good
825
Average
342
Poor
136
Terrible
167
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Genara B said...
Amazing Experience at Hilton Garden Inn
Travelled on 12/2025
We booked several employees at the Hilton Garden Inn Times Square, Manhattan NY, and the feedback has been outstanding. The renovated rooms are modern and comfortable, and Marion, the Director of Sales, provided exceptional support from start to finish. We truly appreciate her partnership.
Gena...
DayTrip10255761261 said...
A Warm Welcome That Made All the Difference
Travelled on 11/2025
I had an excellent stay thanks to the warm and attentive welcome from Ibeth and Ariel. From the moment I arrived, they made me feel truly taken care of friendly, professional, and genuinely committed to great hospitality. Their attitude set the tone for a stay that felt comfortable and well-supported.
What impressed me most was how consistently kind and helpful they were. Ibeth, in particular, was incredibly frien...
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abril J said...
Exceptional Service from Ibeth and Ariel!
Travelled on 11/2025
Exceptional Service from Ibeth and Ariel!
I had an amazing experience at the hotel thanks to the outstanding service provided by Ibeth and Ariel at the front desk. They were incredibly kind, welcoming, and always willing to help with anything I needed. Their professionalism and warm attitude truly made a difference during my stay.
They are, without a doubt, two of the best receptionists Ive ever met. Their excelle...
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marthaz847 said...
By Far the Best Stay in NYC!
Travelled on 11/2025
Our stay at this hotel was truly unforgettable, thanks to the incredible staff and their attention to detail. From the moment we arrived, Ibeth at the front desk greeted us with genuine warmth and made us feel right at home. She handled our check-in flawlessly and with a smile. I also want to express my appreciation for Ms. Boyd, the hotel manager, whose outstanding leadership is reflected through in every aspect of ...
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Palmer F said...
Outstanding hospitality!
Travelled on 11/2025
My family had an excellent experience from the moment we arrived. In particular, Joseph at the front desk went out of his way to ensure we felt welcomed.he even introduced us to Remi (sp?) in the hotel restaurant (Pauls on Times Square) to get us set up with a table, a shareable appetizer, and drinks! I highly recommend this property!!...