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Reviews
Tripadvisor Traveller RatingBased on 874 Reviews
Traveller ReviewsRanked #381 of 583 hotels in New York City
Traveller Rating
Excellent
233
Very Good
375
Average
155
Poor
44
Terrible
67
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Mateusz N said...
A disgrace to the IHG brand - filth, ignorance, and extreme neglect
Travelled on 04/2026
As a loyal member of the IHG Platinum Elite and InterContinental Ambassador programs, I have stayed in countless IHG hotels worldwide. I am strict in my reviews. I often give high ratings, but just as often very low ones. The baseline for me is hygiene - the cleanliness of the room and its fixtures.
​My current 4-day stay at the Holiday Inn New York City - Wall Street in room 1603 has undoubtedly been one of the wors...
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Gene W said...
Need to fix place up some . Get maintenance to inspect rooms for repairs needed before renting
Travelled on 04/2026
Front desk staff great. Hotel itself run down. Stains in carpet, bathroom sink took forever to drain, rooms were lightly remodeled . Beside clock not reading correct cheap and broken.
Aree in hotel Restaurant amazing very friendly welcoming...
lindsay G said...
Fantastic hotel, clean and great location
Travelled on 08/2025
Hotel is situated near 9/11 and by subways, easy to find, upon arrival reception staff were amazing friendly and accommodating, check in was easy, room was clean and alot bigger than I was expecting, air conditioning working perfectly, bed was huge and comfortable, I struggle with beds not being right due to back problems and I didn't have one night i was unable to sleep.
Rooms cleaned daily and towels changed dail...
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loriannm673 said...
Great location-ok Hotel
Travelled on 07/2025
Great location! We found it clean and sufficient. The room and bathroom were both very small-inspiration to get out and explore. The room was quiet but AC was fairly loud. Restaurant is open but no breakfast vouchers were offered despite my Diamond Elite status. A few details would have made the room much better-on one side of the. Ed there was no reading light nor any kind of nightstand or table. Would have been gre...
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JWadders said...
Book the balcony! Highly recommended!
Travelled on 09/2024
New York hotels are notoriously over-priced, this one was one of the best value hotels, especially in this area. Yes, the rooms are small and the whole hotel feels cramped but that's often the vibe of a city hotel. I stayed in a room with a balcony, which is a must for a few extra dollars! The location is great, the rooms were comfortable with all of the regular amenities. The staff were friendly and the little snack...
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