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Reviews
Tripadvisor Traveller RatingBased on 4172 Reviews
Traveller ReviewsRanked #331 of 586 hotels in New York City
Traveller Rating
Excellent
2540
Very Good
944
Average
314
Poor
172
Terrible
203
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
TrailBlazer528286 said...
Spectacular views and service!
Travelled on 06/2026
We had the best NYC experience by staying at this hotel! The location is very convenient for access to the harbor and Broadway/Times Square. The hospitality and service was amazing at HudsonVu rooftop. Sal the manager and his team (Alfonso, Natasha, Sebastian) are so friendly and accommodating! Youre always greeted with a friendly smile. He made our experience extra special since we were celebrating our anniversary!...
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Tobias S said...
Visible Mold, Broken Wi-Fi, Electrical Issues, and Poor Management Follow-Up
Travelled on 05/2026
I am giving 1 star for one reason only: the housekeeping staff and general team were incredibly nice, hard-working, and welcoming. They deserve praise. However, the physical condition of the hotel and the way our complaint was handled by management were extremely disappointing.
1. ROOM 1103: DELAYED CHECK-IN, NO WI-FI, AND SERIOUS ROOM ISSUES
Our stay started badly. Although check-in was scheduled for 3:00 PM, our ...
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MarkHolstein said...
An expensive disappointment
Travelled on 05/2026
We stayed at this property when it was a Kimpton hotel and enjoyed it. This stay was completely unsatisfactory. We booked a suite, an expensive room, to celebrate my birthday. On a first night, we attempted to shower and had no hot water. We reported it to the front desk and were told that thats just the way it is on the 17th floor. Just let the water run for 20 - 30 minutes. That turned out to be correct, but hard...
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porgster2313 said...
Terrible location, terrible rooms and not a 4 star hotel.
Travelled on 05/2026
We checked in on Thursday and are scheduled to stay until Monday. It's about to be midnight on Sunday and we still have no internet. Have not had Internet the entirety of our stay. Yet somehow the hotel managed to charge our credit card the "amenities" fee that includes the internet. How that is possible, who knows. The AC is garbage and is set to know be on for more than 5-10 minutes and will not go below 70 degrees...
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LongLiveTheSonics said...
No WiFi in sight at this place
Travelled on 05/2026
Nice place and friendly staff but we're in hour 48 of zero WiFi and the only response is "they're working on it." Absolutely preposterous. Is this place running on a dial-up connection? The Ink 48 Hotel -- stepping back into 1992 one day at a time. Beyond frustrating....