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Reviews
Tripadvisor Traveller RatingBased on 4164 Reviews
Traveller ReviewsRanked #332 of 585 hotels in New York City
Traveller Rating
Excellent
2536
Very Good
943
Average
313
Poor
171
Terrible
201
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Maps45011368745 said...
Musah was the best!
Travelled on 02/2026
Musah, our valet, was extremely helpful, kind and knowledgeable about the area. He insisted on moving our luggage in and out of our vehicle. He made our stay enjoyable....
We had such a wonderful experience thanks to Javon at the front desk! From the moment we arrived, he was warm, welcoming, and incredibly professional. Check-in was smooth and efficient, and he made us feel genuinely valued as guests.
Javon went above and beyond to ensure we were comfortable, answering all of our questions with a smile and providing helpful recommendations. His positive attitude and attention to deta...
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Anthony J said...
Welcoming and comfortable
Travelled on 02/2026
Great atmosphere, clean rooms, prime location just minutes away from everything and staff is great from the people at the door who welcome you in to the front counter especially Javon how has helped with accommodations and made my stays feel welcoming and comfortable for my self who frequently stay there for business and my staff who occasionally stay there. Highly recommend this hotel to anyone looking to stay in th...
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Nicolette D said...
Dont recommend
Travelled on 02/2026
Im truly not one to complain and unfortunately its not the hotels fault but I would never stay here again or recommend this place to anyone.
The Catina rooftop bar nextdoor made it absolutely impossible to sleep with how loud the music was which went on until 4AM. The windows were closed and I really could not believe how loud it was in our room on the 9th floor. Once it finally closed and we thought wed finally b...
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Alex M said...
Very accommodating and responsive
Travelled on 02/2026
Great service especially from Musah the bellman he is excellent...