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Reviews
Tripadvisor Traveller RatingBased on 649 Reviews
Traveller ReviewsRanked #241 of 582 hotels in New York City
Traveller Rating
Excellent
365
Very Good
111
Average
44
Poor
62
Terrible
67
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
luxworldtraveler2023 said...
Lovely rooms and prime location, but staff should be friendlier
Travelled on 01/2026
The hotel's location is fantastic just a few blocks away from Central Park. I found our room to be very comfortable and well-appointed. Staff in general are ok, though they aren't particularly friendly and they seem annoyed with basic requests....
CTTraveler203 said...
Great location and hotel.
Travelled on 01/2026
This charming hotel in a great location is perfect when visiting NYC. Located near Central Park and a block from 5th Avenue. First you are greeted by very friendly doormen, then you step into the lobby, and you are away from the busyness of the city. The Paris Bar restaurant has great food and drinks. The restaurant staff could not be more accommodating. My contact at the hotel, Claudia Timmons went above and be...
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Traveler66473635047 said...
Terrible experience overall. Shame on you Marriott!
Travelled on 01/2026
Attended for NRF Conference. Experience: Rude people with terrible service in the front desk, waited 15min on old to get my final bill; upon leaving everyone on their cell phone, including door man. No consideration or concern for customer service. Property is old and run down with no real updates to the rooms, only lobby looks modern for show. Will never stay here again. So sad that Marriott has not done som...
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Dedders37 said...
Wouldve been five stars if the manager hadnt tried to bluff us!
Travelled on 12/2025
A great base for a Christmas trip being only a block away from Central Park. Decent city centre rooms with a restaurant on ground and a roof bar at the top.
Wouldve been five stars had there not been a hiccup with housekeeping one day (and had the manager just said sorry about that sir, Ill sort it out straight away). Front desk couldnt assist, no answer from housekeeping, manager didnt seem to want to come fo...
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Curious748221 said...
Didn't Love It.
Travelled on 12/2025
Rooms not particularly nice. Staff not particularly friendly or helpful. Not the kind of hotel you look forward to returning to at the end of a busy day. There are other hotels in the area that are much better for the same money....