Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 188 Reviews
Traveller ReviewsRanked #256 of 586 hotels in New York City
Traveller Rating
Excellent
130
Very Good
27
Average
6
Poor
6
Terrible
19
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Alison H said...
Loved waking up and seeing the sunrise through the skyscrapers
Travelled on 03/2026
We arrived after a 15 hour journey and when we got to the desk Terquone told us that our room was gone.....so he would have to upgrade us to the 51st floor! We were absolutely delighted. I had booked the corner suite on a highfloor but instead we got a one bedroom suite on one of the highest floors. It really made our trip. Staying at the hotel was one of the highlights of the visit. Every morning we awoke to the su...
Read more
Daydream03158806671 said...
NYC Downtown's spot to be!
Travelled on 05/2026
Prime location, nice views, modern, spacious & clean hotel. Good value & good customer service, very welcoming and friendly....
Haw Han C said...
Great sevice
Travelled on 05/2026
Tiffany is an exceptional individual who went above and beyond to ensure my satisfaction. Initially, I was unhappy because all my items were in the room, and I was stuck. I waited for over three hours to be able to return to my room. Tiffany went to get me some food and beverages, which was a kind gesture. This is the kind of service you expect from top-tier establishments. Thank you so much, Tiffany, from the captai...
Read more
Irene L said...
No chairs and to much deposit.
Travelled on 05/2026
It was a large room but No Chairs to sit.
We stayed 4 nights and they charge us deposit for 4 days x 150 dollar = 600 dollar.
Normaly other hotels only charge one time 100-150 dollar per stay.
No were was that informed, and we were very disappointed. Would have chosen another hotel if it was informed in advance. We are used to only deposit one time even if we stay longer....
Trip23862907864 said...
Great location!
Travelled on 05/2026
I really like the experience the room was clean, the staff was good and decent, the location is great and able to move around the city. The bed was good, the amenities at the hotel, but I was not sure where to find FREE coffee, NYC is expensive....