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Reviews
Tripadvisor Traveller RatingBased on 7493 Reviews
Traveller ReviewsRanked #380 of 576 hotels in New York City
Traveller Rating
Excellent
2865
Very Good
2248
Average
1148
Poor
615
Terrible
618
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Christina H said...
Misleading as Renovated
Travelled on 12/2025
It was dirty and price-gouged for December. Misleading as newly renovated. There was dust, dirty rugs and baseboards, dirty curtains, and dirty surfaces. My family and I got sick from the poor air quality in the room. There was mold and dust accumulated in the vents....
Alan Y said...
Nice hotel, amazing view on high floors. Overall a solid 4/4.5 out 5
Travelled on 12/2025
Lovely hotel, amazing view on the high levels. We knew it was downtown and in the business district close to the WTC. This area feels safe and cleaner in general to the busier midtown. We were very pleased with the room in general, good size, good condition and modern styling. Our view was amazing. The hotel had a modern busy feel and safe although we didnt use the amenities like eating or leisure in the hotel. Ther...
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omb198888 said...
Not a good idea for business despite good rates
Travelled on 12/2025
Not staying again. The rooms are clean and nice, beautiful view over WTC and memorial. However, it is a very annoying hotel for business travel. There is only one lift serving 55 floors, it takes 10+ mins to get up/down and that can shift a schedule. The walls are super thin and you can hear everyone's tv etc., so no sleep was had, and the location frankly isn't the best to get around unless you are visiting an offic...
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marius b said...
Be prepared to pay an extra $150 per night and make a huge effort to get it back afterwards.
Travelled on 11/2025
My stay at this hotel was extremely disappointing. The first issue appeared the moment I entered the assigned room. Despite the hotel promoting itself as entirely non-smoking, the room smelled strongly of smoke. It was clear that a previous guest had smoked inside, and yet the hotel still offered the room as if nothing was wrong.
The biggest problem, however, was the security deposit. The hotel charges 150 USD per ni...
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LisaM7578 said...
Fabulous hotel and location.
Travelled on 12/2025
We are currently here and have to say, the hotel is fantastic! We are a family of three and find the room ( deluxe corner king ) very good with great windows to enjoy the view. The bathroom is great and bar area. Staff have been incredible too. So so convenient! Will definitely stay here again....