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Reviews
Tripadvisor Traveller RatingBased on 15274 Reviews
Traveller ReviewsRanked #325 of 576 hotels in New York City
Traveller Rating
Excellent
4955
Very Good
5003
Average
2875
Poor
1435
Terrible
1007
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
MaryMc1985 said...
Dont recommend
Travelled on 12/2025
This hotel is so busy its like a circus. Huge queues to check in, for the elevators, everything. A really unpleasant experience. Overpriced shop to get food, not even water in the mini bar. I was initially placed in a tiny room next to the elevators which were so incredibly loud. I asked to move and this was accommodated but still a really disappointing hotel. Everything feels grubby and dated.
I had to battle the ...
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cecwhyte215 said...
Night out in the city
Travelled on 12/2025
I was only there for a night so I didnt get to explore the hotel. But my check in process was quick and fast and the hotel is beautiful..I had a nice room with a very comfortable bed. It was my friends birthday day and I book us a room to enjoy the city for the night without the hassle of getting back home...
Mary F said...
Holiday fun
Travelled on 12/2025
Location is perfect right near train station. Staff was very I formative and very nice. Breakfast buffet was good and coffee and tea in lobby was great. Great visit...
Beenaround0818 said...
This hotel needs remodeling!
Travelled on 11/2025
I usually trust the Hilton brand however this time the lighting was extremely dim in the hotel room. There was no room in the bathroom. I couldn't open the shade because it was broken. The elevators were not working properly. Very bad experience. The only people that were helpful in the hotel were the Bellmen and they were exceptional...
icsics said...
Could do better
Travelled on 12/2025
We stayed in October, the lifts were being upgraded then too. The new system could be very good if it wasnt catering to the crowds in this hotel & if there were enough lifts. But every time we used the lift from the lobby it was chaos. Check in was also hectic, too few counters open.
Breakfast in the executive lounge was quite good, good enough variety if few hot options & it was scrambled eggs every day which g...
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