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Reviews
Tripadvisor Traveller RatingBased on 15033 Reviews
Traveller ReviewsRanked #298 of 567 hotels in New York City
Traveller Rating
Excellent
4868
Very Good
4966
Average
2838
Poor
1396
Terrible
965
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
478JoM said...
Location is not enough to make me want to stay here again!
Travelled on 12/2024
Although the beds are comfortable and the location is good, I would advise anybody reading this review to book elsewhere. 1) Elevators do not work we were on the 32nd floor and had to wait 20/30 minutes or just give up and find alternative ways to get up/down including the service lift!! 2) I have NEVER been charged for luggage store and I have travelled alot, I complained and got a voucher, but when the voucher ...
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SeeTheW0rld62 said...
Good location, elevator issues
Travelled on 12/2024
The location in Midtown is very good. I had a king room which was spacious by Midtown standards. The elevators were an issue. 1 of the 3 elevators that went to my floor wasn't in service for 4 days. Another worked 50% of the time. The wait for an elevator could take 30 minutes or more. I had to get creative to get up and down....
Kristeno0024 said...
Disgusting room
Travelled on 12/2024
Very disappointed in the cleanliness of the room I received. Disgusting stains all over the chair & the headboards are peeling & getting flakes if fake leather all over the sheets. Some of the elevators to the 16th floor have not been running resulting in long waits but the cleanliness is unacceptable at best....
Jean T said...
terrible experience this weekend! waiting for elevators for over 25 min because others were broken! what a pain!
Travelled on 12/2024
it was horrible! elevators broken all weekend. ended up waiting minutes before getting smart and using the service elevators! employees did try to be helpful. nyfd there but nothing seemed to get fixed. long lines for everything! holes in sheets! not like it use to be. id find another hotel next time...
JosieBB said...
Read for an honest review
Travelled on 10/2024
Stayed here in Oct 2024 for 4 days. 31st floor. Room lovely, cleaned and bed made up every day, tv worked, Great views. Had breakfast 3 days, was included in room so cant comment on prices but was good though busy, queued every day to get in. There was a series of dirty marks on the bathroom floor when we checked in. Looked like spilled black nail polish so I did assume bathroom was clean and it was a stain. However...
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