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Reviews
Tripadvisor Traveller RatingBased on 15300 Reviews
Traveller ReviewsRanked #327 of 582 hotels in New York City
Traveller Rating
Excellent
4966
Very Good
5007
Average
2881
Poor
1437
Terrible
1009
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ana Karen R said...
Amazing experience
Travelled on 01/2026
I would like to thank Jon Tison. He was incredibly kind and friendly. He definitely made us feel more comfortable and at home. Thanks a looot Jon!...
Sheryl P said...
Amazing breakfast before adventuring
Travelled on 01/2026
We thoroughly enjoyed our stay last week at the Hilton during the recent snowstorm. While out walking with the weather in the teens - that big welcoming entrance was a sight for sore eyes. The concierge and parking staff were amazing trying to help us coordinate travel and our activities. One of the highlights of our stay was the AMAZING breakfast each day. A standout employee who we looked forward to chatting with...
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Neil S said...
Great experience so were coming back tomorrow
Travelled on 02/2025
Great experience for our first time in NY! Kudos to Jerick in the front desk for being so accommodating and exceptional when we checked in late back in Feb 2025. We were so satisfied with the facility and specially the great location that were heading back there again tomorrow for a week! Looking forward to another great stay....
Brett C said...
Kudos to Jesus at the front desk
Travelled on 01/2026
Hotel is getting very dated. Overall staff was mediocre however I need to give a shout out to Jesus at the front desk. He was super helpful in finding a room that was ready. He really cared about getting my family and I a room after we were waiting a long time. He had a joyful attitude and was even great interacting with my kids while he worked on our problem. He was amazing! Thanks Jesus!...
Dennis D said...
Fabulous at the front desk!!
Travelled on 01/2026
Mei at the front desk was the friendliest, most helpful person Ive ever met who works at a Hilton Hotel!...