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Reviews
Tripadvisor Traveller RatingBased on 9568 Reviews
Traveller ReviewsRanked #340 of 582 hotels in New York City
Traveller Rating
Excellent
4146
Very Good
2838
Average
1241
Poor
641
Terrible
702
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Night1342 said...
OK if you like cold showers, excellent location
Travelled on 01/2026
The hotels location is excellent for sight seeing around New York. The room was spacious and clean, the bath room was ok. The bar opens at 4 pm and had OK bar snacks and drinks, and a lovely hostess some nights with entertainment. The main problems i had are the reception staff, SO rude, and unhelpful. The hotel runs out of hot water every morning and evening, I reported this, and it was suggested i move rooms, I as...
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K7234WYmargaretk said...
Staff needs upgrades but hotel was nice
Travelled on 01/2026
This hotel was very nice. Its spacious and clean and very well located. The staff, however, was so rude. I felt talked down to in every single occasion I spoke to staff (on the phone before check in, during check in and check out and from the room). I was told during check in that they didnt have any coffee or hot water for guests but could send a coffee machine and electric kettle to the room for free. I like to h...
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grace w said...
Best Check-in Experience!
Travelled on 01/2026
Vito is giving us the best check-in experience ever, hes so kind and patience. My moms birthday is coming up and he gave us a bigger room to celebrate and extra breakfast tix! I would give him a 10/10!...
Anthony A said...
AVOID AVOID AVOID
Travelled on 01/2026
Do not got to this hotel my daughter went here in Jan 26 the hotel took $500 off her car when she checked in which was for $45 city tax per day which was fine and the rest was a security deposit which she was told that on departure money would be refunded never arrived as soon as she got on transfer another $400 was taken out of her bank the day after arriving home they took snother £389 out of her bank tried to get...
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kerry t said...
fab hotel great location
Travelled on 01/2026
fab hotel ,clean and modern and ut a greqt location with walkind distamce to everything , the rooms where cleamed daily , stunning views , vaule for money...