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    Park Lane Hotel

    InNew York, United States Of America

    TripAdvisor Traveller Rating

    trip advisor

    Based on 9408 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    The views of Central Park and the NYC skyline from the Park Lane Hotel have to be seen to be believed.

    Days at this hotel start with breakfasts in view of the park. The menu in the chandelier-lit Park Room eatery features everything from the eggs sunny side up to buttermilk pancakes and freshly baked bagels.

    After dark, Harry’s New York Bar & Grill is the place to go. Head here for a classic cocktail or to sit down for dinner. Each item on the menu comes with a recommendation for a drink pairing.

    While you're away, you'll have access to our 24-hour digital service, with a virtual rep.
    There are often extra hotel fees in New York that you’ll be asked to pay on check-in or check-out. We’ll let you know if this is the case for this hotel - along with how much it'll be - when you come to book. You'll also need to pay a security deposit by cash or credit card on arrival - this will be refunded on check-out as long there are no charges or damages to your room.

    • Rooms: 631
    • Lifts: 6
    • Floors: 46

    Things you'll love

    • Facing Central Park
    • American breakfasts
    • Cocktail bar

    Location

    • Next to Central Park
    • 200m to 5th Avenue
    • 1km to Rockefeller Centre
    • 1.3km to Times Square
    • 2.2km to Empire State Building
    • View Location

    Facilities

    View all facilities
      accommodationData.facilities
    • Park Room Restaurant*

      You can start your day here with an all American breakfast, with options like sunny side eggs and smoked bacon, or waffles and pancakes. Meanwhile, the lunch options include cheeseburgers, steak frites and grilled shrimp. And there are great views of Central Park from here, too.

    • Harry's New York Bar & Grill*

      The cosy atmosphere here makes this place ideal for couples to enjoy a cocktail or an intimate evening meal. Meat and seafood dishes feature prominently on the menu and there's a lengthy wine list, too.

    • Gym

      The gym's open 24-hours and comes with a selection of cardio and weight equipment.

    Great Location But Rooms Are a Bit Shabby
    25 Mar , 2020 JillClardy, 32956
    This is my second stay at this hotel; the first time we managed to upgrade to a park view room. This time we had an 11th floor "city view" which means looking at the windows of another hotel across the street. On our previous visit there was also a happy hour with free wine and hors d'ouevres in the dining room, but that has been eliminated. We did get instead a $10 daily credit to use at the coffee bar in the lobby, which was a good thing because there is no in-room coffee service. I was dismayed at the condition of our room, particularly the bathroom. There was a used bar of soap in the shower, hair on the floor, and a discarded shampoo bottle in the corner under the counter. Looks like the housekeeper was in a hurry to get out of there! The furniture is chipped and shabby, and the pillows are huge and hard; however the room is spacious enough and quiet. The best aspect of this hotel is the location. Even in winter time, access to the park is welcome since you get to see trees and grass and sky ! It's also very close to 3 subway stops, and if the weather is nice enough, walking distance to the theaters. The desk staff and bellboys were friendly and thoughtful. We enjoyed drinks and dinner at Harry's, especially when the temperature dipped to a windy 28 degrees and we didn't want to venture out. The low room rate soon became not-so-low with the addition of a $35/day "facility fee" and >$30 of NYC taxes. The facility fee really bugs me since there are really few facilities at this hotel. It's just an add-on to the room rate.
    Poor customer service during a crisis
    19 Mar , 2020 sminga, 1438845
    Had to cancel my trip due to COVID-19 and hotel refused to refund my trip or even give me a credit to use at a later date. I would think during a national crisis they would be more understanding and I understand not every company can issue a refund but a credit to be used when it is safe to travel again would bring me back to this hotel. Now I am more likely to stay at a different hotel when I travel to NY again.
    the park lane
    19 Mar , 2020 fabiodD3290HN
    About Park Lane I can tell good and bad things. Let start with the bad: The hotel needs to remodel the bathrooms, they are horrible. The mattress is old and horrible for the back. Now the good things: The best location in NYC Rooms are very cozy with good space. Very fancy lobby. I had breakfast in the hotel because is amazing and the employees are excellent, specifically two of them: Ali who is an excellent human being and made me feel like in my own house and also Sam whom I can say the same words that I told about Ali. Ali already knew mine and my family's taste for breakfast so he prepared everyday our needs with kindness and joy. When I go there I always sit in his working area. About the cleaning of the room, we stayed in the 30th floor and Estela (who was the cleaning lady) knowing that two women with long hair were in the room with me, she supplied with extra amenities because she knew they would need it, she is a person worried about our well being in our stay and she always had a smile in her face. Park Lane hotel is a good place to be!
    My review on park lane new york
    18 Mar , 2020 pauman_20, 150800
    Amazing service ! Specially from Cruze and Dolly . Very very nice people. Thanks to people like this I love to travel! To get to know places, their people and make friends! The location of the hotel amazing... it was awesome for my husband and me to cross the street and have a run in Central Park
    Park Lane location: Best in New York
    18 Mar , 2020 Claudia S, 60763
    Big rooms wall to wall picture windows Central Park or great City views. Bathrooms: large 100% cotton towels vanity w/drawers Bedrooms: very large, arm chairs, Storage plenty with 2 closets Linens: 100% cotton. Pillows and pillow menu. Housekeeping: immediate response: Fany and Abdul Polite staff who will try very hard to make your stay special Ex. Americo front desk: I was unpacking when Americo called: Mrs S. your stay 17 days I am switching you. New room w/ pantry, microwave, kettle, fridge, dishes etc,, Perfect for my stay. Baggage : Nana and Philip . helpful and willing. Viktor for cabs. Breakfast: The Park Room buffet is not your average options : Sam, Li, Ali will remember how you like your coffee. Although all very helpful and try their best. The Park Room w/ high ceiling and 2 story windows are breathtaking. Alexander Brown, Director Front Office, performs magic . Corina: first person to welcome me on my first visit; committed, loyal an asset Joshua Weissbard improved the training staff and the buffet By chance, I met Mr Prince, Managing Director, whoassured me the improvements will happen without changing the character of the hotel. I believed him and next Fall I will write another review
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00, Saturday 09.00-18.00, and Sunday 10.00-17.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally