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Reviews
Tripadvisor Traveller RatingBased on 1240 Reviews
Traveller ReviewsRanked #171 of 576 hotels in New York City
Traveller Rating
Excellent
771
Very Good
275
Average
95
Poor
43
Terrible
56
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
kvtemadden said...
Brilliant hotel
Travelled on 12/2025
My wife and I visited New York for 5 days and stayed at the Riu Plaza Manhattan in Times Square.
The hotel was great, it was clean and the rooms were plenty big enough. We didnt experience wait times with the elevators, even given we were on floor 31 and it was Black Friday/thanksgiving weekend.
The rooms were the cleanest I think weve stayed in. Our view was fantastic. An iron, ironing board, shampoo, conditio...
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Holspow said...
Great experience
Travelled on 12/2025
Great location for time square and subway. Very easy to get to from JFK, after getting the airtrain to Jamaica, and then you have a selection of subways to pick.
Rooms are spotlessly clean and cleaned daily by an amazing cleaning team, there are no carpets so great for asthmatics.
Lifts can be slow in the morning but once your aware of it, it makes it easier.
Breakfast is lovely and a good selection and the staff ha...
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66elaine said...
60th Birthday Visit
Travelled on 11/2025
Stayed at this hotel when we visited New York for my husbands 60th Birthday celebrations.
On arrival after a long flight from Heathrow, check in was very easy and fast. We got to our room, 3903, to find it decorated with balloons and a banner for the Birthday Boy! We also had chocolates put in the room after we came back after a long day sightseeing. A very thoughtful touch.
We stayed for 5 nights and had no compla...
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Wander28741033484 said...
Do not go here!
Travelled on 11/2025
My stay at Ruiz Times Square Hotel was extremely disappointing. The rooms have no amenities at allno complimentary water, no water kettle, no robes, no slippers. The rooms themselves feel empty and lifeless, with hard beds, an ugly and dirty floor, and a grimy phone and TV remote.
When I asked the staff for water, the rude response I got was, We are a hotel. I still cannot understand what kind of hotel doesnt pr...
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Efua14 said...
Give it a miss stay somewhere else
Travelled on 11/2025
Restaurant staff are extremely rude and not helpful they like to argue with you
Breakfast is a hit and miss, dont really cater for vegetarians
Will never return to this hotel...