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Reviews
Tripadvisor Traveller RatingBased on 8185 Reviews
Traveller ReviewsRanked #100 of 573 hotels in New York City
Traveller Rating
Excellent
4847
Very Good
2267
Average
552
Poor
251
Terrible
268
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ursula E said...
Great hotel, perfect location, amazing staff
Travelled on 11/2025
We recently had an amazing stay at Hotel Riu Plaza New York Times Square to celebrate a family member's milestone birthday, The location was perfect and allowed us to easily walk to several attractions and was also close to the subway for longer trips. The room was clean and modern. The breakfast buffet offered a variety of high quality options. Most importantly, the staff went above and beyond to make sure we had...
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Jennifer S said...
Fantastic stay to see Hamilton
Travelled on 11/2025
Highly recommend! Chose based on close location to Richard Rodgers theater for Hamilton, good reviews, and reasonable price for NYC. Hotel was very busy but we had no problems checking in or getting elevators (make sure to put in your room key to select floor going up). All staff was friendly and helpful. One king bed room for two friends was not huge but big enough (normal size for NYC). The bed was very comfortable...
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gillibob said...
Truly magical trip
Travelled on 11/2025
Riu Plaza Times Square is situated in a ideal spot for everything you want to do while in New York, 2 min walk to actual times square where something is going off all the time, its lit up beautifully at night which adds to to sparkle. We was on the 20th floor with a view of the side streets with theatres on every street, there was building works going off across the road but we didnt hear any noise from it, the main...
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norah50 said...
breakfast buffet
Travelled on 11/2025
Pro: on restaurant row, walking distance to theatres, upper floor views, excellent mattress, shower pressure (odd fixtures), vinyl floor - cleaner than carpet. lot of lobby seating. 4 blocks to blue line (central park), whole foods market, excellent breakfast buffet - very crowded.
cons: rooms are urban or cruise size, elevator key use is confusing, mechanical night noise from elevator, card needed for lights,...
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1959robin820 said...
Great location
Travelled on 11/2025
Very located hotel just off Times Square and 'restaurant row'. Rooms are very comfortable with a good shower in the bathroom. At night the room as it looked out on 8t avenue was noisy from the constant sirens and car horns. Breakfast was a bit of a zoo but the staff were excellent in getting queues down. The food on offer was extensive
In the evening there are meals served in the bar, but there are plenty of ba...
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