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Reviews
Tripadvisor Traveller RatingBased on 8197 Reviews
Traveller ReviewsRanked #100 of 576 hotels in New York City
Traveller Rating
Excellent
4855
Very Good
2268
Average
553
Poor
252
Terrible
269
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Kerry H said...
Great experience
Travelled on 12/2025
We had a fantastic experience at this hotel. It came recommended so we booked it.
First impressions are good. The Bellboy asks you to leave your luggage and check in. Once we had our room number we gave it to him and he bought our bags up to us.
We got a free upgrade and were on level 21 so had a decent view of the whole street below.
A short walk to Times Square.
Breakfast is busy but well organised. Plenty of hot...
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jack l said...
overall ok.
Travelled on 12/2025
Typical high volume New York City Hotel in a tourist area. Lobby was busy but efficient check-in. Nearly $1,000 for the night which is likely more than double from their summer rates but understandable.
The room was a Corner Room Superior king with a City View. The full length windows are nice as opposed to many New York City hotels that have regular size. The room was still pretty small! The bed comes with only two...
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Y8303FFwendyd said...
Great location, great room, great service!
Travelled on 01/2025
Great location, great room, great service! For us this hotel was perfect. Close to Times Square, but not smack in the middle. Great walking distance to everything....
Timothy M said...
Twilight Zone experience.
Travelled on 12/2025
My husband and I stayed there 2 nights, 12/2 and 12/3/2025
We checked in around 5pm on 12/2. After unpacking, we discovered that only scalding hot water ran from both the hot and cold taps in our room. I let them run a good 10 minutes and the water only got hotter. I called down to the main desk 5 or 6 times and no one ever answered. I went down and explained the problem. The host said that engineering would loo...
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Nigsy2008 said...
Great Hotel
Travelled on 12/2025
We had a lovely stay at the hotel.
The room was lovely and spacious.
Big TV, fridge, lovely bathroom.
Beds were so comfy. Had a great night's sleep once we all nodded off.
Breakfast was great and had everything you could want.
The location is Superb. Walk out the entrance do a left, not even a 5 minute walk and you're at Times Square!
The staff were lovely. The Bellboys were fantastic on our last day storing ...
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