Riu Plaza New York Times Square

We stayed for 3 nights at this wonderful hotel in the middle of Manhattan, just off of Times Square. We were greeted well by all staff who were polite and considerate to us, and were patient when we had things to sort out. I.e bookings. The room itself was spectacular with an incredible bathroom and a kings size bed we were upgraded too on arrival. A special mention must go to Eladio who checked us in early as we had been flying for a long period and needed a rest! He also recommended extra places for us to visit and made sure we knew about all facilities within the hotel! The breakfast was a top notch buffet with; hot, cold, savoury and sweet options for everyone. All in all we enjoyed our stay a lot and would recommend RUI Plaza New York to anyone coming to the city. 5*!!!

After some keen research and not my first time to NY l decided upon the Riu and extremely happy l did ~ my trip was a start the new year with friends see a show and enjoy all NY has to offer ... Check in was smooth and elevators easy and quick to maneuver with key card security. My room was tastefully designed fresh clean 2 beds ... but l believe we have to feel comfortable and the position of room wasn’t right for me so l approached the FD and a very professional lady “Alia” took charge of my request to change my room and change she did and l was very happy ! Breakfast was amazing and very rare to be complimentary with a huge variety of hot and cold selection and great coffee ~ each morning before l left for the day l would see my lovely Hk Rebecca who took care of my room with perfection not only was she excellent with her duties but had a lovely persona with politeness ... always refreshing to return my room at end of day Thank You 🤗 Riu is so centrally located, in the heart of theatre district ~ easy access to subways with a must “l would highly recommend” and no hesitation to return !

This is our third visit to New York we normally stay at The Westin which after visiting the Riu Plaza is far superior. Met by rude member of the reception team who was more interested in passing the time of day with a fellow employee rather than making sure our arrival was met with a pleasant greeting. Room was very basic no tea and coffee making , no mini bar only fridge which is given complimentary water every three days should be every day after paying hefty room tax per night !! Wi fi very poor which is meant to be part of the compulsory room tax . We paid for the dining package breakfast chaotic long queues to get seated and food quality poor trays not refreshed quick enough. Have stayed in other Rius where food quality was exceptional . Rooms noisy traffic noise could be heard from road below. Location ok for getting about Wouldn’t stay here again .