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Reviews
Tripadvisor Traveller RatingBased on 8197 Reviews
Traveller ReviewsRanked #100 of 576 hotels in New York City
Traveller Rating
Excellent
4856
Very Good
2268
Average
552
Poor
252
Terrible
269
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Timothy M said...
Twilight Zone experience.
Travelled on 12/2025
My husband and I stayed there 2 nights, 12/2 and 12/3/2025
We checked in around 5pm on 12/2. After unpacking, we discovered that only scalding hot water ran from both the hot and cold taps in our room. I let them run a good 10 minutes and the water only got hotter. I called down to the main desk 5 or 6 times and no one ever answered. I went down and explained the problem. The host said that engineering would loo...
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Nigsy2008 said...
Great Hotel
Travelled on 12/2025
We had a lovely stay at the hotel.
The room was lovely and spacious.
Big TV, fridge, lovely bathroom.
Beds were so comfy. Had a great night's sleep once we all nodded off.
Breakfast was great and had everything you could want.
The location is Superb. Walk out the entrance do a left, not even a 5 minute walk and you're at Times Square!
The staff were lovely. The Bellboys were fantastic on our last day storing ...
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Sandra H said...
Thanksgiving stay
Travelled on 11/2025
We stayed at this great hotel for 5 nights . We had a 10 out of experience
Greeted on arrival by welcoming staff luggage was taken to our room . Are checkin was very smooth and helpful staff member Brahim We had a fabulous room on 22 floor with a great view .location was excellent so close
To explore the city . Hotel was decorated beautifully for Xmas every staff member was friendly and most helpful we had breakfa...
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Gayle V said...
Excellent experience. Recommended.
Travelled on 11/2025
Easy check-in. Friendly and accommodating staff. Zero entry via automatic (slowly) rotating door or bypass through traditional doorway. Large lobby with several personnel where guests check in. Banquette seating on one side, tables beyond and a snack bar in the back with a small menu. Guests can drop their bags with the Bell Captain in the same area. 6 elevators: 3 go to the lower floors and 3 to the upper floors. Sa...
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Lauren M said...
NYC 2025
Travelled on 11/2025
The hotel is in an ideal location just one block away from Times Square so we were close enough to walk there.
The atmosphere was electric. The hotel was busy but staff always had time for us to help with any queries.
The rooms were immaculate and cleaned every day. We stayed in a family room and it was huge with amazing views of the city.
The hotel was not too expensive either and well worth the money.
We had bed...
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