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Reviews
Tripadvisor Traveller RatingBased on 8279 Reviews
Traveller ReviewsRanked #113 of 583 hotels in New York City
Traveller Rating
Excellent
4912
Very Good
2280
Average
555
Poor
255
Terrible
278
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ziggy125 said...
Disappointing stay
Travelled on 04/2026
We stayed for five nights, but unfortunately our experience got off to a frustrating start. I had added my son to the booking three days before arrival. Virgin advised that this could be done at check-in, but I also contacted the hotel directly and received confirmation from reservations that a note had been personally added to my booking. However, reception couldnt find this and I had to show them the email, which ...
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bobr218 said...
EXCEPTIONAL.
Travelled on 04/2026
This was my 1st stay at a RIU property.
I was quite impressed with the hotel and its offerings.
The rooms, the breakfast and the staff were, for the most part, delightful.
Fernando, the front desk agent who handled my check-in deserves extra credit for his friendliness and efficiency. He helped me sort out changing rooms because of an extended stay. It was done quickly and flawlessly.
He is a great representative...
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Mohammed Asif K said...
Stay Well Clear
Travelled on 04/2026
Arrived Today checked into hotel booked via booking.com and absolutely disgusted with the room we have been given
We have a 2 year old daughter who has went straight for the window which is a low level window with a latch that is broken ans hanging loose and she keeps going to open it and we are terrified what could happen if left unseen for a few seconds
Spoke to a chap called Pedro who is a manager or he says his ...
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emilyfM2424RE said...
Staff let themselves into our room whilst we were in there.
Travelled on 04/2026
Location was great and the beds were comfortable but that was really the highlight of the hotel.
We were on our honeymoon and paid a bit extra for a better room. First impressions getting to the room - the door was all chipped and there was a big gap at the bottom on the door and we were located outside the lifts.
The room itself was a decent size and wasnt cramped. The shower leaked every time we used it so we ...
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David C said...
SENSATIONAL!!!!
Travelled on 06/2025
We loved our 7 night stay here! Felt like home. We were sad to leave. Great location- just away from the noise and hustle of the main Times Square area. Fantastic restaurants along side hotel (we went to a place called Bar Dough every night- awesome ) Breakfast was sensational - we ate in the restaurant /bar area - no real long wait - much nicer than the main breakfast area. Front desk service excellent. Only negati...
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