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Reviews
Tripadvisor Traveller RatingBased on 7317 Reviews
Traveller ReviewsRanked #104 of 567 hotels in New York City
Traveller Rating
Excellent
4245
Very Good
2070
Average
522
Poor
236
Terrible
249
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
robertlC6176EU said...
enjoyable stay
Travelled on 11/2024
My wife and I really enjoyed our stay at the Riu from its location to its amazing breakfast buffet to its very friendly staff....
893jacig said...
Highly recommend
Travelled on 11/2024
Cracking hotel, great location close to Times square. Fantastic breakfast with a great variety of both hot and cold food. Staff were all very nice and friendly...
daveB7022AD said...
Feedback
Travelled on 12/2024
All staff pleasant helpful - breakfast well managed and food hot - rooms spacious and cleaned daily. Good central location ...
psu86 said...
Utter chaos
Travelled on 12/2024
Our stay ( $720/night) can be summed up as utter chaos. From check in , to the wait for the elevators, to the walking through the people sitting on the floor everywhere , to the waiting for the elevators to get to your floor only to be totally full, to the free breakfast that we couldnt use cause no one was able to seat us, to the check out line that had 36 people in it. Just insane. Room was small but nice. Will n...
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Taso2023 said...
Convenient
Travelled on 11/2024
Right in the heart of Times Square and close to everything. Very clean, staff very helpful and great quality breakfast buffet....