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Reviews
Tripadvisor Traveller RatingBased on 8194 Reviews
Traveller ReviewsRanked #100 of 576 hotels in New York City
Traveller Rating
Excellent
4855
Very Good
2267
Average
552
Poor
251
Terrible
269
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Sandra H said...
Thanksgiving stay
Travelled on 11/2025
We stayed at this great hotel for 5 nights . We had a 10 out of experience
Greeted on arrival by welcoming staff luggage was taken to our room . Are checkin was very smooth and helpful staff member Brahim We had a fabulous room on 22 floor with a great view .location was excellent so close
To explore the city . Hotel was decorated beautifully for Xmas every staff member was friendly and most helpful we had breakfa...
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Gayle V said...
Excellent experience. Recommended.
Travelled on 11/2025
Easy check-in. Friendly and accommodating staff. Zero entry via automatic (slowly) rotating door or bypass through traditional doorway. Large lobby with several personnel where guests check in. Banquette seating on one side, tables beyond and a snack bar in the back with a small menu. Guests can drop their bags with the Bell Captain in the same area. 6 elevators: 3 go to the lower floors and 3 to the upper floors. Sa...
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Lauren M said...
NYC 2025
Travelled on 11/2025
The hotel is in an ideal location just one block away from Times Square so we were close enough to walk there.
The atmosphere was electric. The hotel was busy but staff always had time for us to help with any queries.
The rooms were immaculate and cleaned every day. We stayed in a family room and it was huge with amazing views of the city.
The hotel was not too expensive either and well worth the money.
We had bed...
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geauxsaintsfan said...
Low quality feel and even lower quality customer service
Travelled on 11/2025
The best thing about this place is the location.
First impressions matter, and check-in was a warning sign for what was to come. Arrived after long flight travel and a long 1.5 hr taxi ride to front desk representatives laughing and not acknowledging us - even in the Riu class line. It was like we were interrupting their conversation. No smile or welcome just, Name. Was told room wasnt ready and then we would be ...
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Minibee8 said...
Fantastic
Travelled on 11/2025
Stayed here for 4 nights and couldnt fault the hotel. The location was perfect, so close to Times Square. The subway and theatres/restaurants
The room was good, very clean and considering the location it was fairly quiet.
The breakfast buffet was fantastic, so much choice and yes it was busy but the staff were very efficient and made sure things ran smoothly
The staff overall were great. Really friendly and nothing...
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