Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 5207 Reviews
Traveller ReviewsRanked #166 of 585 hotels in New York City
Traveller Rating
Excellent
3268
Very Good
1376
Average
371
Poor
118
Terrible
74
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
alexa644 said...
New York Trip
Travelled on 03/2026
Great location just off Times Square. Room was simple - deluxe king, had everything we needed for sleeping and showering before exploring the city. Breakfast included, however was the same each day - we wasnt too bothered but some variety would have been nice!...
AskMytsou B said...
Excellence
Travelled on 03/2026
This place is truly a hidden gem, it's beautiful cozy, and clean. The Haven rooftop dining is top-notch. Everything about my stay was excellent....
U1748TMalessandrab said...
Extremely Disappointing Experience
Travelled on 02/2026
We booked this hotel for a large group trip to celebrate a friends birthday, and unfortunately, the experience was far from what the name Sanctuary suggests.
The stress started at check-in. The rooms were not ready at 3:00 PM, and after waiting, the front desk offered bar credit for the inconvenience.
When we tried to use that credit later, it suddenly became a problem. It was met with resistance and a very unfri...
Read more
N S said...
Great Location, Price and Staff
Travelled on 02/2026
I have stay here before and will say its a great vibe. The roof top bar was wondrful and George at the roof top was so nice. The door man was so personable and helpful. He went out of his way to help us....
sondrar160 said...
Exceeded expectations
Travelled on 01/2026
We came to NYC for my daughters 9th birthday. Leni, Asmaa, and Derreck made her experience unforgettable by leaving a slice of chocolate cake in the room when we got back. She was over the moon and so were we. The location was convenient, the room was clean, and we had a great nights sleep. We would definitely stay here again....