Sanctuary Hotel New York

If you are looking for a hotel look no further , you will not be disappointed. All staff - to name a few Andrew (concierge) Jame and Liam (front desk) were extremely knowledgeable, helpful and very kind . Breakfast was a buffet style , it was clean the rooms are great and the bed so comfortable ! I can’t rate this hotel high enough , it was so nice in every conceivable way . The doormen were also on hand to help and a stones throw from Times Square .

We had a nice stay here! This hotel is located close to Times Square and we found it easily accessible. Pros: They offer guest free passes to NYSC about two blocks down - we found that to be a nice perk! The guest rooms were clean and the bed was pretty comfortable. We liked the decor and the complimentary breakfast was great! Cons: They told us to park at the 38W 46th street garage for a discounted rate of $40 -which is pretty good for NYC. We were leaving in the morning for JFK so when I checked in at this garage I asked how long it would take to get my car the next morning and I was told "2 minutes." Okay then. When we went there the next morning (keep in mind we have a flight leaving shortly) there was no one in line. There were FOUR employees there however. I walk up to the booth and the guy there just ignores me for a good three minutes while he is stapling papers and on the computer. Again, no one in line. When he finally graces me with acknowledging my presence, I told him I was picking up my car and we have a flight. From this point it took the TWENTY TWO minutes to retrieve my car. Four employees, no line and over twenty minutes to get one car. A couple arrived after me and got their car within five minutes. I have no idea what could have taken them this long but I asked for a manager and was given the brush off and told that the employees "don't usually work this location" so they didn't know where my car was. When they finally brought my car out, there was no apology, no explanation, nothing. While I understand this is not the fault of the hotel, they partner with this garage and we had to rush to JFK which caused a lot of stress to our morning and just made our flight. This is really inexcusable. If you are to stay at this hotel - park elsewhere. We were also woken at FOUR AM by guests in the next room SCREAMING fighting. IDK who thinks that is acceptable but if it lasted a few minutes longer I was going to have to call the front desk to ask them to come up. I kept hearing thud noises and was worried that someone was getting hurt. Not a great way to start the day as I couldn't get back to sleep but I suppose that is not the fault of the hotel

Didn’t really think much of this hotel it was clean beds not very comfortable it’s a really dark hotel more like a Boudoir everything black and red breakfast was just ok didn’t think much of the maid throwing my drinks away than waited all day for them to be replaced the best thing was the location