Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 5108 Reviews
Traveller ReviewsRanked #155 of 565 hotels in New York City
Traveller Rating
Excellent
3210
Very Good
1350
Average
361
Poor
117
Terrible
70
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Eileen C said...
Fantastic service
Travelled on 01/2025
The Sanctuary Hotel has a great, friendly staff. The queen room is cozy with an open bathroom layout. Conveniently located half a block from Times Square if you are in town for a broadway show! Even though youre in the middle of the action, the room was quiet and the bed was comfortable....
Amanda H said...
Quirky, different hotel, excellent location & staff
Travelled on 01/2025
You could not get a better location, about a 20 second walk to Time Square. The rooms are not big, but are adequate, quite good storage. Comfortable clean beds and lovely bathroom, we quite enjoyed our view onto the street. We just used the breakfast for a grab & go coffee & pastry as the breakfast choice in NYC is vast! It is a limited continental selection but adequate for what we wanted. We booked into the Haven ...
Read more
Lisa M said...
Go somewhere else
Travelled on 01/2025
Arrived at hotel to be charges 300 dollars which apparently is a hold and the service charges will be deducted 30 per night. Staff do not inform you this until you get to hotel, even though I contacted them previously.
Room was small and no view and was situated by lift so could hear noise. Breakfast was nothing special and even though I paid for 5 days breakfast, ended up eating out for 3 mornings.
When it has com...
Read more
karengO141PU said...
Would stay here again
Travelled on 11/2024
We were here the end of November for 1 night before our cruise. Staff were so lovely and extremely helpful I really enjoyed the breakfast room with a lot of choice. The Christmas music was lovely to listen to. The room was small with no window but very clean and we were not there to stay in the room. If and when we come back to NY I would not hesitate to stay here....
jennifer t said...
Best short trip ever!
Travelled on 01/2025
The staff was exceptional and went above and more from the moment we stepped out the car at arrival. DELVIS WAS TOP TIER!!! Friendly smile and a caring heart making our 1 night staff one of the most memorable experiences for my spouse and I. The manager even had a cold bottle of champagne ready that evening for my bday and a sweet note with coupons. Devis helped get our luggage stored while we waited on check in and ...
Read more