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Reviews
Tripadvisor Traveller RatingBased on 6657 Reviews
Traveller ReviewsRanked #295 of 567 hotels in New York City
Traveller Rating
Excellent
3415
Very Good
2325
Average
632
Poor
155
Terrible
130
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
sirwilliamblackstone said...
Insanely bad shower design
Travelled on 11/2024
Overall, this room was great! Quiet, clean, sufficient amenities, efficient HVAC, blackout window shade. If I were in charge, I'd include a comfortable chair (instead of a very low, hard bench/couch and a chair about the size quality of a hotel conference room chair). I would also include a brighter bedside reading light. Staff were very friendly from the moment I walked in. (Note: to get ice, carry your bucket to th...
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Ruth C said...
A great experience with helpful staff
Travelled on 09/2024
Our original hotel cancelled and didnt inform us. We had to book this hotel with an hours notice and it wasnt a problem. Check in was professional and very helpful. We stayed on floor 32. Quiet room. Comfy bed. Great shower. Daily housekeeping. Clean room. Highly recommended....
Departure34029004673 said...
Excellent service by Yari
Travelled on 08/2024
Ive been staying at this hotel often recently due to great location from the LIRR. Makes the commute from JFK so much easier and fast into Manhattan.
I had a fantastic experience checking in at the hotel, thanks to Yari's exceptional service. Noticing that I was a bit warm from the weather, she went above and beyond by bringing me a cup of ice from the bar. Her thoughtfulness and attention to detail made my stay ...
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Indi G said...
Ok-ish rooms, cust services not so ok
Travelled on 08/2024
Rooms are small, toilet door issues are indeed well reported already by other reviewers. Cleanliness is a concern, couch and chair in the room are filthy and stained, no way I could use them. Housekeeping cannot be reached as there is no services directory in-room. Call front desk and a sharp tongued African american lady will blame you for HK not visiting your room as you "probably" didn't leave your room when she c...
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FarAway58498061634 said...
Stay away from this place if you don't want to ruin your vacation
Travelled on 06/2024
I am rarely willing to spend my time writing anything for a hotel, but this hotel is making me doing it for the first time in my life. I cannot speak of its room, or location, or any living experience because I haven't got a chance to live in there. For whoever reading this, I would say you should try to avoid this place if you don't want to ruin your vacation! There are plenty of places you can choose from, but not ...
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