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Reviews
Tripadvisor Traveller RatingBased on 17120 Reviews
Traveller ReviewsRanked #329 of 585 hotels in New York City
Traveller Rating
Excellent
5931
Very Good
6430
Average
2830
Poor
1064
Terrible
865
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Michael L said...
Be wary staying at this scam hotel.
Travelled on 03/2026
Upon arrival the hotel charges you a facility fee for international calls and WiFi which should be included in any basic hotel. They will gain your credit card details for this. You are then directed to the club Wyndham desk with staff members trying to give a gift of a seven night stay in their hotel which is a clear time share promotion for a two hour presentation.
The international calls as part of the facility...
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633dicky said...
Celebrating
Travelled on 03/2026
Excellent position for seeing the sites. Very friendly staff. Good value. Some rooms with view of empire state building. Would happily return....
leosilveirac said...
Excellent service, great value and historic atmosphere
Travelled on 02/2026
I had a very positive experience during my stay. I found and booked the hotel through the Azul Viagens platform using my loyalty points, which made the process simple and cost-effective. Confirmation and pre-arrival communication were clear and efficient.
The front desk service exceeded my expectations. The receptionist who assisted me, I believe his name was Jose, was very cordial and professional. It was an extreme...
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markwD3151JU said...
One Night in New York
Travelled on 03/2026
A lovely hotel in the middle of Manhattan. We only had 1 night at the hotel, but all staff were friendly and knowledgeable....
Lyn E said...
Attending the Westminster Dog Show
Travelled on 02/2026
What a wonderful historic hotel!! It was made even more lovely by the care and concern of the very professional Neida Aldama who helped us make our reservations and arranged for tickets for the Empire State Building and the 9/11 Memorial. Neida checked in with often to make sure our visit went as smooth as possible. Thanks, Neida...