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Reviews
Tripadvisor Traveller RatingBased on 5247 Reviews
Traveller ReviewsRanked #395 of 546 hotels in New York City
Traveller Rating
Excellent
2409
Very Good
1764
Average
511
Poor
245
Terrible
319
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
phladun said...
Excellent location
Travelled on 03/2024
We (couple with a 14-year old) stayed here for 4 nights during the Ontario school spring break. I prepaid to avoid issues with the exchange rate fluctuation.
The main reason we chose this hotel over others was the ability to have two queen-sized beds in the room instead of doubles - queen-sized is what we got.
The hotel is an excellent location, just a few short minutes walk from Madison Square Gardens. We mostly ...
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Lou T said...
Overall review
Travelled on 04/2024
Arrived early evening and check in was quite straight forward. They wanted to copy ID and required credit card to take $150 but was to be refunded on checkout.
We were a family of 5, 2 adults-3 Teenages. The room was clean but a little tired in places but a big room which consisted of 2 double beds and bunk beds. We were slightly let down by the condition of all beds. The doubles were not as big as initially thought...
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Roosevelt B said...
The staff was nice and the location was perfect. All else equal I would still give it 4 out of 5. It has thin walls.
Travelled on 04/2024
We just stayed at this hotel and it was okay? For the price, we would stay here again.
A couple of weird things:
1. They don't have small face towels. Just the long hand towels size. We are Black/African American family so this was weird to not have. We use the small face towels to wash our bodies with. We pivoted to use the long hand towels instead.
2. The bathroom door handle was loose and the bathroom fan did n...
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yellowbug1976 said...
Beware of resort fee
Travelled on 02/2024
The fact that the hotel is in walking distance to Penn Station is the most positive thing about this hotel. At check-in, even though I booked online as a Wyndham Rewards member, the employee told me that the hotel does not waive the $21 resort fee. You dont find that out until you arrive at the hotel, & then what are you supposed to do. Baggage check was free, but I was surprised to find it was self-serve & you just...
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ranikabrown said...
Perfect stay
Travelled on 03/2024
The location was excellent the customer service upon arrival and check out was perfect and went smoothly the bar right as you walk in is a nice amenity had a great time that evening upon the driving back at the hotel and love the decor in the room at least very nice...