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Reviews
Tripadvisor Traveller RatingBased on 5291 Reviews
Traveller ReviewsRanked #406 of 560 hotels in New York City
Traveller Rating
Excellent
2415
Very Good
1770
Average
513
Poor
256
Terrible
337
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Ibukun A said...
Excellent Hotel with Professional Staff
Travelled on 09/2024
On arrival, the staff will give you a warm welcome with smile, respect and with professional acumen. A safe and very clean environment. You will get a luxury service and enjoy your stay here. room was very nice and the bed was extremely comfortable. Highly, recommended!!!...
Varun B said...
Terrible Experience
Travelled on 08/2024
Terrible experience! STAY AWAY FROM THIS HOTEL! I booked this hotel via Priceline and confirmed my reservation for my room the morning of the reservation. I was told my prepaid reservation was confirmed. I called later in the day to inform the front desk that I would be arriving late for check-in past their usual check in time. When I arrived at the hotel late at night from traveling, I was told the room reservation ...
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Dora-D-Xplora said...
Do Not Book Here - EVER!
Travelled on 07/2024
Booked a family room (2A + 3Kids)
Adviced on check in we were upgraded Enter room. No upgrade.
Worse, NO air conditioning in the midst of a heatwave! Hubby went down too complain, adviced no other rooms available and no refunds allowed either. Room was pre paid.
Inspected rest of accommodation and bathrooms (you get 2 in a family room) are covered in mould.
We tried to forfeit our stay but couldnt find accomm...
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Kerri G said...
Awful Experience, do not recommend
Travelled on 08/2024
This hotel is an absolute mess. If you arrive early they'll hold your stuff, in an open room that the public can access, and the room is an absolute mess with stuff piled everywhere. I booked a specific room and was tossed into two different rooms with one less bed than the one I booked. When I checked in at 3, people were in the lobby yelling because their room still wasn't ready. The room was incredibly hot, didn't...
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helaga118676 said...
Tough staff
Travelled on 08/2024
The staff is tough , never smile, never look at you, you file like he is the boss and you are the servant, ...