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Reviews
Tripadvisor Traveller RatingBased on 13174 Reviews
Traveller ReviewsRanked #486 of 566 hotels in New York City
Traveller Rating
Excellent
5171
Very Good
2746
Average
2083
Poor
1255
Terrible
1918
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Jan G said...
Dont book. Disgraceful
Travelled on 12/2024
The hotel was absolutely disgusting. Mildew in bathroom, wallpaper coming off the walls. Cold water. Check in unorganised.
Would not call this place a hotel. Its a hovel.
Decor appalling throughout room.
Bathroom shabby, and felt dirty and outdated. No plug for bath. Electrics ancient. And dont appear safe....
Michael R said...
AVOID THIS SCAM AT ALL COSTS
Travelled on 12/2024
This hotel is a monument to incompetence, deceit, and human misery. Calling it a hotel is an insult to the concept of shelter. They knowingly book guests into freezing, uninhabitable rooms without heat or hot water, then lie, gaslight, and refuse to resolve issues.
After a 4.5-hour drive, my familyincluding my wife, our toddler, and our six-month-old infantarrived exhausted and in desperate need of a bathroom and a...
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Cheryl D said...
New york
Travelled on 12/2024
The hotel could do with updating but the overall experience was really good staff are so friendly rooms got clean every day we had a bath in our room but the plug didn't fit so the water would run out but still managed to have a bath the hotel was very central to everything bus stop was near train was near we used the bus and the lady driver was so helpful telling us when we needed to get off I would recommend this h...
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Siobhanronan22 said...
Good
Travelled on 02/2024
Nice room hotel under renovation but hear no noise or wasnt put out in any way only issue no proper place to eat breakfast charged me to much tax when I left couldnt get it back due to who I booked with but otherwise very pleasant would recommend as great location no noise from Times Square even though its right beside it...
Turnip09 said...
Avoid the hotel! Expensive but filthy
Travelled on 12/2024
Hotel is filthy and incredibly run down, nothing at all like the pictures online. Its clearly not been updated for years. Mattress was a health hazard. We complained and they moved us to another renovated room which wasnt much better. It had no hot water or climate control. Room was so hot I had to open the window which meant no sleep due to racket from the street below. Said they would fix it and but still had n...
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