Couples Sans Souci

I believe it comes natural for someone to give all the negatives but rarely find time to express the positives. I feel quite led to express my experience this past weekend. As locals who choose to "staycation" at Couples Resorts in particular Sans Souci, there are themed events and specialty nights to which we have gotten accustomed. On our arrival this past weekend, we were a bit his heartened to learn that there would be no Gala night due to the protocols being observed in relation to Covid-19. We expressed our dismay and gave our feedback to the Front desk Manager La Shaun H, who immediately sought to remediate what could have turned out to be a disappointing time for us. She called the restaurants and had the Executive chef (I cant believe ive forgotten his name) prepare a menu that was off menu especially for the 4 of us! The meal was heavenly and the chef came to greet us personally at dinner! We felt super special. Through out our stay La Shaun ensured that we were taken care of and that all our expectations were met. She arranged that our dinner from Casanova was prepared and personally delivered to our respective rooms. She came us the red carpet treatment. La Shaun even went as far as to remain on property even after her shift ended to ensure that we received our dinner on time. What service! As locals, we tend to think that this service is reserved only for visitors to the Island, but La Shaun proved us wrong! We spend our anniversary annually with Sans Souci, but this is the first time i have been "WOWED" thank you La Shaun! you have reminded us that while there are several options available, GREAT CUSTOMER SERVICE is what separates @Couplesresorts from the other guys (believe me, we have cheated!) its not worth it, we have has to return home. There is no experience like the one received at Couples and what we experienced more recently with La Shaun. Mr. Battaglia, please commend La Shaun ,your Executive Chef and the Romance Rewards ladies on a great job! See you all next year if not before! Sincerely, Robert and Yaneeke Gregory and Barry and Sheron Ragbier

This was my first all inclusive experience and the first time to Jamaica and I was nervous that something would be forgotten since I wasn’t in control of plan I g it and imagined waiting at the airport. It took 10 minutes after entering the couples area at Montego Bay. The drive was long but very relaxing. The driver gave us a tour along the way and pointed things out even pulling over to take pictures of scenery. When we arrived Lenny greeted us and grabbed our bags. He walked us into the lobby and handed us a cold towel and glass of champagne. We were checked in quickly and then headed to the room by vehicle. It was a short drive and we were able to get settled. Then we explored the property. While exploring we found ourselves lost but ran into Albert who was doing some landscaping. Even though he was working he stopped to give us direction and check to make sure we were ok - we loved Albert! Next we headed to get food and the food was incredible every single time we ate. Cooked perfectly with healthy options and always different. The next day we headed to the pool and met Anthony and Mighue at the bar by the main pool. Anthony was funny and we enjoyed taking to him. Mighue helped coordinate games and events and we ended up playing trivia by the pool. It was a lot of fun. We drank a lot and ended up going up stairs to nap. That evening we had a fabulous private dinner schedule and were lucky enough to be served by Jordaine. In fact, we scheduled another private dinner that trip so we could have Jordaine as our server. The second dinner he went ABOVE AND BEYOND and bought us a paper lantern that we lit after sunset and watched float into the sky. When we checked out the other bars on the resort we met Ramone and Sheldon at balloon bar. Ramone was hilarious and being around him made us understand why people have so much fun in Jamaica! A few nights later my husband went to find a cigar cutter at balloon bar and met Sheldon who helped take care of him and had great conversation. We visited sunset beach twice where we were served by Julia at the bar and Fayon organizing events and games. Both girls made the entire pool laugh too many times, everyone really enjoyed themselves. I think what was most impressive was the general manager constantly walking the property to make sure things were up to standard - including maintenance, landscaping, COVID guidelines being upheld (he wore a mask the whole time), and many other things like greeting people at the restaurant or thanking guests for being there. We had the most amazing time and can not wait to come back.