Basiliani

Had a great time at the Resort the staff was amazing. They were so helpful and friendly , Ana and Sabrina at the pool are awesome. I will definitely visit the resort again. The was a catamaran that was included in the stay and we went to the most beautiful coastline.

THE GOOD The location of the hotel is absolutely gorgeous, and roughly a 10 minute walk to the city centre. Some of the staff are very friendly and accommodating despite working through a pandemic I found any of them to be very pleasant(Specifically the senior members of staff on reception and the restaurant) , many speak English if Italian isn't your first language or you aren't confident in it. The architecture of the site itself may seem little confusing on first glance, but its well sign posted, so you won't have too many issues getting around and there are a few lifts dotted around if stairs give you trouble. The food in the restaurant is great value for money, very well presented and tasted great, the breakfast buffet was adequate, if you like them, I recommend ordering the scrambled eggs. The pool and bar area was great, there was music playing, good cocktails and most benches have been spaced relatively far apart to adhere to social distancing. The Spa, while limited had a lovely heated pool/jacuzzi section. It was the only thing available and only 2 people could use it at a time, but it was a lovely space. THE BAD Some of the staff, were very visibly and audibly annoyed by the guests, many commenting on how much people ate. The Hotel has room service as a feature but we had to change rooms to have that option become available to us, there wasn't anything on the site that claimed our particular room wouldn't have room service. The "Superior" room we upgraded to advertises a double bed, when in reality it is two single beds pushed together, the join was uncomfortable to sleep with. Some basic amenities were not immediately available in our room, i.e. razor, slippers, toothbrush. While not always expected, in a 4 star hotel and the additional price we were paying for the room I found it odd that all we were afforded was a larger space to sleep. The room was also fairly basic, the design was clean and well designed but the television was fairly small, and there were no USB ports for charging. The Spa again, while lovely still continued to charge you full price for a reduced service, I understand somethings are not available due to COVID, but having to pay full price for the limited things I can use seems unusual. The Wifi that's advertised through out the hotel is only available in your room (in certain spots) and at the reception I wasn't able to connect at any other spot in the hotel which was pretty dissapointing.