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Reviews
Tripadvisor Traveller RatingBased on 238 Reviews
Traveller ReviewsRanked #80 of 106 hotels in Palma de Mallorca
Traveller Rating
Excellent
146
Very Good
23
Average
21
Poor
19
Terrible
29
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Y247JPvalentinav said...
We waited for our order to be taken for about 20 min, but another table was served quickly, considering that customers arrived 5
Travelled on 04/2026
Ignorant staff and inappropriate attitude...
Prs12_13 said...
You will wait a long time for a drink here
Travelled on 03/2026
We visited the bar area for drinks tonight. Lovely surroundings and it wasnt busy - only a few tables occupied - but the service was atrocious. No one came to serve us so we ordered at the bar. We had to repeat our order to three different staff over the course of 30 minutes and it took over 35 minutes for our two beers to arrive, the staff were completely disorganised....
Freedom37058397935 said...
BAD EXPERIENCE STEER CLEAR !!!
Travelled on 01/2026
This is one of the worst restaurant experiences I have had!! As a Palma resident. The service was poor, and we were told there was a problem in the kitchen. We waited one hour between courses . When the food arrived, it looked like it was out of a packet, the pizza was rock hard, and all of it was luke warm
The worst was yet to come when the music started; it was so loud that it hurt the eardrums, and conversation ...
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Quest68426764256 said...
Pre Christmas break
Travelled on 12/2025
We have visited Majorca many times over the years and have wanted to stay at the Cappuccino hotel since it opened.
It did not disappoint, the hotel is fantastic, the staff are friendly and attentive, the food is excellent and our room had every amenity we could wish for.
This is definitely a place we will return to....
goingbonkers said...
Location beautiful
Travelled on 09/2025
Location perfecto !
We arrived in a rental and was quickly helped to unload as theres no parking. I was directed to park not more that 100 meters away. All good so far!
The staff were amazing and they assisted with everything and all our needs.
Hotel rooms are newer and super clean.
The lobby and bar was beautiful. Its a photo op. For sure....