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Reviews
Tripadvisor Traveller RatingBased on 1824 Reviews
Traveller ReviewsRanked #1 of 6 hotels in Arenal d'en Castell
Traveller Rating
Excellent
1251
Very Good
357
Average
125
Poor
56
Terrible
35
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
Chris F said...
Under staffed, over worked and generally just poor quality
Travelled on 09/2025
Do not believe the ratings for this hotel. The food is mediocre. Often cold. Drinks are all the same and you have to queue for 20 minutes to get them. Staff are over worked. One bar open at a time.
Its basically a Butlins in the sun....
John M said...
Very Disappointing
Travelled on 10/2025
We booked this hotel on the strength of reviews which I now wish I had ignored. We arrived for our 10 day break feeling excited and really looking forward to our stay. The room looked good but was a little on the small side with limited storage. The bed was a huge super kingsize but the mattress was one of the old fashioned spring type and not one of the modern memory foam ones we've come to expect in a modern expens...
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joaorafael239 said...
Great
Travelled on 10/2025
I would like to take a moment to commend the hotel staff, in particular Mr. Pablo Preto, who was working at reception. He was exceptionally diligent, professional, and helpful throughout our stay, and truly represented the hotel with excellence.
That said, I was quite disappointed to find that, when booking our weekend away through Love Holidays, there was no information provided regarding the hotel closing for the ...
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Karen131262 said...
Lovely stay
Travelled on 10/2025
Great stay for 5 days at this exceptionally well run, friendly and clean hotel. The staff make this venue, the entire front desk, Starky in the restaurant and his whole team are so hardworking and remained pleasant throughout our stay. Thank you...
Fran P said...
First time in Arenal.
Travelled on 10/2025
Lovely hotel with staff who are extremely helpful in stressful times.
Just to note this hotel is on a hill which is quite steep. Going down to the beach is not a problem but getting back might be depending on a person's disability. Taxi might be better used to get back. ...