Insotel Hotel Formentera Playa

This Hotel is at a beautiful beach located! But i have to say honestly i wouldn't book it again or recommend it. We had the All Inclusive Package wich does not include everything. Yeah really Confusing. Second thing is you have to have your card with you all the time so you can proove you have the all inclusive feature wich is not friendly. Somethings are inclusive some things are not. The Staff is very friendly and the Rooms are very clean. I can recommend for sure the South Beach Experience down at the Beach side of the Insotel. But as i said you have to pay for this even if you have all inclusive. So for Vacation its quite confusing the concept that they made.

I have never in my life written a review for a hotel but I would like to warn others, my experience is written below which had been sent to the hotel with no reply! JULY 5: CHECK IN Once we arrived, the check in process was too long. There were only two front desk agents and a long line of people to be checked in. This should be staffed better during peak check in times. My fiance, Scott, had just arrived from California and was very tired. While we waited there were no chairs nearby for us to sit down, and there were children being very loud in the lobby for some time while they waited for their parents to check in. Once we checked in, the agent was perfectly fine. I know in Europe there are hours when food is not available, so I asked that specifically to her as it was 6:30pm and we were very hungry. She had told us we could go to the beach club to eat. We checked into the room, the accommodations were not nice (two single beds pushed together counts as a double room? and the thinnest two sheets covering the bed?)...but the least of our problem. You should advertise your rooms as hostel type accomodations by the way - it's more accurate. We then went to the beach club, which seemed closed upon our arrival, but we met a younger gentleman who was behind the bar and asked him for something to eat. He said he didn't know but food was not offered at that time. So then he told us to go and check the restaurant. We then went to servers who were setting tables at the restaurant, both of which were rude and not friendly, and said no food till 7:30pm. So then we went to the bar that is closest to the front desk, a young girl behind the bar said that there should be food available at the bar by the pool. Went to the pool bar, no food. By the way, we made it clear we were not on the all-inclusive but did not mind paying for whatever was edible on the property - we were starving! Then we went to the small desk by the front desk area, a woman behind a sign that read "GUEST SERVICES" she went to the corner by the font desk and pointed to a restaurant and said "this should be open"... we said "please don't make us walk there to find out that it is not"... she then said "it was open". Not helpful at all! We wanted to pay anyone for something to eat - would have taken peanuts and a coke and been completely fine. We walk to the restaurant suggested byt his guest services woan, it's not serving food. Then we walk all the way down the road asking people where to go and finally after 15 min walk find a beach place that is serving some snacks. We ate dinner later at a place off-property too. This was our honeymoon and was already off to a very uncomfortable start. We came back to the hotel around 9pm very tired. We saw that there was some entertainment happening in the pool area. As soon as we get to our room we both lie down to sleep. The saga does not end there, as we both were woken up by the music and the crowd being so loud from whatever the entertainment was. That is very insensitive for guests who like to go to bed early - 10pm you should not have noise! I then go downstairs and speak with the same front desk agent who checked us in. I told her the noise is making it impossible for us to sleep - she simply just shrugged and acknowledged it was loud. I got upset and said I could not stand one more minute in this hotel and I needed to check out ASAP. Finally, the front desk agent made a few calls and said in the morning we could check out and would get a full refund. i said thank you and barely got any sleep. I was outside my hotel room sitting on the floor, a security staff gentlemen (he was wearing a shirt with the hotel brand name) came over to me and asked if I was ok. He then was bangning on the door next to our room because the music in the hotel room was loud and children were screaming. JULY 6: CHECK OUT 8:00am we went to the front desk to check out. There was a new set of front desk staff. At check out they had charged us for the full amount for the stay... unbelievable! Clearly the night front desk team did not properly communicatie to the morning team what would need to happen when we checked out furthering our reasoning for getting out of this completely chaotic and unorganized hotel. After we explained that we were supposed to be refunded, they only refunded us for the remainder of our stay, not the night of July 5th which was told to me by the woman at front desk the night prior. Fed up, we left anyway and decided to have our vacation and write this letter later. My main question is....did any of the above make it into a formal internal report and was it addressed? If not, there are much bigger problems for you with the hotel than my ridiculous experience to find something to eat and sleep.

The hotel staff are extremely helpful and enthusiastic The food is very good with again great service The red house wine is not great but the white and sparkling is very good, light and drinkable It is very noisy with children and loud Italians There is no adult area except a club where you have to pay extra Not a resort for adults which is a shame, maybe in the future they could have an area for adults Otherwise excellent The sea has days where there are many jellyfish so I recommend downloading the app Medusa.com which informs you the areas to avoid