Hipotels Playa de Palma Palace

We stayed 5 nights at that property and we fell in love with the place. The highlights are, the modern rooms and newer property, the roof top bar, food, pool, gym, service and location. Literally almost everything was extremely pleasant and enjoyable. We took the half a board pkg and made sure that we return to the hotel for our dinner. The variety and offerings at the breakfast buffet and dinner was superb. The gym is small but still squeezed in few workouts. There was almost no English speaking guests as most of the visitors were from Germany, Holland or Spaniards. A challenge at times to communicate but nevertheless they made every effort to accommodate. We also enjoyed a nice 5 hour stay around the pool on our last day after the 11 am check out with a nice clean shower before heading to the airport. Only 7 minutes to the airport. Leaving 2 days too early. Highly Recommend it.

We are on our honeymoon and enjoying the facilities here. We are staying for 8 days but the first night was booked separately so we are able to leave this review with a few more nights to go. The hotel presents very well, clean and well organised which is important given the current circumstances. The front of house staff are very friendly and helpful, especially George who has been very helpful. Everything is great when you are inside the hotel however the cracks begin to appear when you go outside by the pool. We struggled to get service quite a lot, we sometimes have to get up and go searching for staff to take our drinks orders when we are on the pool loungers. This is disappointing when we want to pay for cocktails and nobody comes. Getting an ice bucket for our drinks and to keep our sun creams and waters cool (it was 39 degrees yesterday) and it has been a struggle every day so far. They say they cannot provide, even when we buy drinks. A pitcher of sangria tastes like hot fruit tea after a short time! One of the bar staff has been quite difficult a couple of times (I think he just dislikes his job or dislikes us..). He bought over our drinks and mixed the Malibu and the Gin around so we poured the tonic inside the Malibu and piñeapple with the gin. We went up to the bar and he was difficult about changing it, even though it was his error. Then another staff member came and changed our drinks for us. The same guy refused to provide us a with a cork screw for our bottle of wine in our room and wanted us to bring the bottle down. This is a 5 star hotel and these are the little things that really leave a bad taste in your mouth. Finally, there are (as we expect) a few groups who have no disregard for social distancing. There is a fantastic lady at the pool who always blows her whistle when they are getting too close to others but the other guards do or say nothing. I think it’s expected that staff are very strict on the Covid awareness rules and protocols to ensure your hotel stays safe. Let’s see how the remaining few days are and I will post a full review when we get home. There are nice nice 5 star hotels very close by so depending on the rest of the stay, we may try another one next time.