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    Cleopatra Palace

    PPPPP Plus

    InPlaya de las Americas, Tenerife, Spain

    TripAdvisor Traveller Rating

    trip advisor

    Based on 3805 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Decked out with marble columns and elaborate statues, the Cleopatra Palace brings a slice of ancient Egypt to the Playa de las Americas beachfront.

    It’s easy to keep busy as a bee here, thanks to the likes of photography workshops and minigolf*. You’ve got shops on your doorstep, too. The hotel’s soft play areas and pint-sized sports pitches keep little’uns entertained.

    When it comes to winding down, you can get slathered in chocolate during a body wrap treatment* in the spa. And, a large pool, a pair of whirlpools and a beach right outside mean there’s plenty of places to kick back.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 431
    • Lifts: 8
    • Buildings: 3
    • Floors: 4

    Things you'll love

    • Loads of facilities for kids
    • Cocktail-making workshops
    • Beachfront location

    Location

    • Coach drop-off and pick-up point is 200m from the hotel entrance
    • 50m from Playa de Camison Beach, at the southern end of Playa de las Americas
    • 100m from the main shopping area
    • View Location

    FOOD & DRINK

    Bed and Breakfast

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast.  

    Full Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner.  

    Half Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast and dinner.  

    Facilities

    View all facilities
      accommodationData.facilities
    • Buffet restaurant

      Open for breakfast and dinner. Just so you know, in the winter, dinner starts and finishes half an hour earlier.

    • Evening entertainment programme

      Enjoy a range of live shows, music, magic acts, animal shows and even occasional professional ballet performances.

    • Mare Nostrum Spa*

      There's a selection of treatments available, plus a sauna and a steam room.

    Rooms

    View all rooms
    We have missed you this year
    22 Jul , 2020 Debbie H, 186403
    We were supposed to be returning to the Cleopatra palace in may, but we wasn't able to go because of the virus. We have changed our booking and will be coming back in June 2021 to celebrate our silver wedding anniversary. Looking forward to it already. Good luck to the hotel as you reopen. Xx
    Brilliant Customer Service
    29 May , 2020 silverfox95
    We should have been in Cleopatra Palace now as we had booked a week commencing 27/5/20. We had booked a room with private plunge pool and a sea view for the first-time ever and were so looking forward to it. We have been coming here for about 20 years and just love it. We were very worried that we would lose our money as we paid it all in advance last October but I can only say that they were fantastic. We were contacted by Amalia in the middle of April to tell us we could rebook for dates that were suitable to us. We have gone for the exact same dates in 2021 for approximately what we have already paid. Amalia gave us first class professional service throughout as we were very worried we would lose all our money with no holiday. Thank you Cleopatra Palace hotel. We will see you next year.
    amazing hotel and location
    31 Mar , 2020 Henrysmam
    a fabulous hotel, prosecco on arrrival, very obliging and helpful staff. Nice rooms, not huge but more than adequate. very nice pool area. easy access to sister hotel which is more lively. The most fabulous breakfasts anywhere. superb location right on the promenade and beach. near numerous resturants and bars and classy shops. a very clean classy area. definately recommended.
    Lovely hotel
    30 Mar , 2020 david r, 8324068
    Visited in March but was confined to the hotel because of the coronavirus, the hotel is excellent the restaurant was very good, the rooms were very clean and the position is also excellent, the staff on reception couldn’t do enough to help,
    Tired Hotel
    12 Mar , 2020 ALAN B
    Not too sure why people are rating this hotel so high. Firstly the good points the Cleopatra is in a great location. Secondly the staff are first rate, dedicated and committed. Unfortunately I’ve never encountered a room where you get a free kettle but you have to pay for your cups and the tea, coffee etc. Then on top of this you have to pay for the use of the empty fridge. It’s got nothing in it it’s just an empty fridge, WOW how mean is that. This will cost you upwards of 70/80 euros on your stay. We only had breakfast on our stay so cannot comment on lunch and dinner. The breakfast was plentiful and I’m sure there is something for all. Unfortunately if you like a cooked breakfast you will find it’s consistently cold. The resort is as previously stated by others very tired, there are cracks and stains on the walls including the bedrooms. I don’t have these conditions at home so don’t enjoy paying to be surrounded by poor maintenance. Finally we where in the reception block ( there are three blocks ) it is extremely noisy and echoes sometimes past midnight. Firstly with entertainment, also including the bar on the first floor. If you have children or wish to go to bed at a normal time and get up early for a full day the noise will keep you awake.
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally