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    Cleopatra Palace

    PPPPP Plus

    InPlaya de las Americas, Tenerife, Spain

    TripAdvisor Traveller Rating

    trip advisor

    Based on 3806 reviews

    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Decked out with marble columns and elaborate statues, the Cleopatra Palace brings a slice of ancient Egypt to the Playa de las Americas beachfront.

    It’s easy to keep busy as a bee here, thanks to the likes of photography workshops and minigolf*. You’ve got shops on your doorstep, too. The hotel’s soft play areas and pint-sized sports pitches keep little’uns entertained.

    When it comes to winding down, you can get slathered in chocolate during a body wrap treatment* in the spa. And, a large pool, a pair of whirlpools and a beach right outside mean there’s plenty of places to kick back.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 431
    • Lifts: 8
    • Buildings: 3
    • Floors: 4

    Things you'll love

    • Loads of facilities for kids
    • Cocktail-making workshops
    • Beachfront location

    Location

    • Coach drop-off and pick-up point is 200m from the hotel entrance
    • 50m from Playa de Camison Beach, at the southern end of Playa de las Americas
    • 100m from the main shopping area
    • View Location

    FOOD & DRINK

    Bed and Breakfast

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast.  

    Full Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner.  

    Half Board

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast and dinner.  

    Facilities

    View all facilities
      accommodationData.facilities
    • Buffet restaurant

      Open for breakfast and dinner. Just so you know, in the winter, dinner starts and finishes half an hour earlier.

    • Evening entertainment programme

      Enjoy a range of live shows, music, magic acts, animal shows and even occasional professional ballet performances.

    • Mare Nostrum Spa*

      There's a selection of treatments available, plus a sauna and a steam room.

    Rooms

    View all rooms
    Refund
    01 Oct , 2020 938ronnieh, 186621
    I think that people should know about my recent experience with this Hotel. I had booked a holiday at "best no refund rate", to travel, with my wife. Then the pandemic struck and we requested an altered date from March to October. This was granted at no cost to me. Now, this date is, for obvious reasons, no longer suitable, so the Hotel has now refunded me IN FULL, which is something, in my view, which they were not legally bound to do. I consider this to be a remarkably fair and honest performance by this Hotel and just want to put my appreciation on record for others to see.
    We have missed you this year
    22 Jul , 2020 Debbie H, 186403
    We were supposed to be returning to the Cleopatra palace in may, but we wasn't able to go because of the virus. We have changed our booking and will be coming back in June 2021 to celebrate our silver wedding anniversary. Looking forward to it already. Good luck to the hotel as you reopen. Xx
    Brilliant Customer Service
    29 May , 2020 silverfox95, 186216
    We should have been in Cleopatra Palace now as we had booked a week commencing 27/5/20. We had booked a room with private plunge pool and a sea view for the first-time ever and were so looking forward to it. We have been coming here for about 20 years and just love it. We were very worried that we would lose our money as we paid it all in advance last October but I can only say that they were fantastic. We were contacted by Amalia in the middle of April to tell us we could rebook for dates that were suitable to us. We have gone for the exact same dates in 2021 for approximately what we have already paid. Amalia gave us first class professional service throughout as we were very worried we would lose all our money with no holiday. Thank you Cleopatra Palace hotel. We will see you next year.
    amazing hotel and location
    31 Mar , 2020 Henrysmam
    a fabulous hotel, prosecco on arrrival, very obliging and helpful staff. Nice rooms, not huge but more than adequate. very nice pool area. easy access to sister hotel which is more lively. The most fabulous breakfasts anywhere. superb location right on the promenade and beach. near numerous resturants and bars and classy shops. a very clean classy area. definately recommended.
    Lovely hotel
    30 Mar , 2020 david r, 8324068
    Visited in March but was confined to the hotel because of the coronavirus, the hotel is excellent the restaurant was very good, the rooms were very clean and the position is also excellent, the staff on reception couldn’t do enough to help,
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally