Columbus Aparthotel - Self Catering

This is the second time I’ve stayed in this hotel. We came for 2 weeks from the 17th to the 31st July, 2020. Everything in place for the pandemic, hand sanitizers to use around the place, temperature check on arrival. Face masks to be worn in reception areas and on your way to your room, although some people didn’t wear them 😕. We had a lovely time, we go self catering and the room was well equipped to cook in if you want to stay in some nights. Large supermarket round the corner which is really handy. The room was clean on arrival and cleaned every day and towels changed every day. Pool area was clean as well and sun beds were put out in two’s a metre apart. Plenty of restaurants nearby too. Looking forward to our next visit.

We stayed here the 16th July for 7 nights after bein relocated cus the original hotel we was stopping in in costa adeje wasnt opened......all was brilliant at first then it all went down hill. The rooms was amazin, bar staff ,kitchen staff, pool entertainment too was amazing. The food was rubbish you had to pick from 4 plates of food nothing for kids it was very basic I understand it's hard the with the times we are in at the moment but the size of the food hall cud of easily made a buffet services. We ate out most nights as it was that bad.Then my daughter left her bag on the chair on a night an we went to room realised the next mornin went reception an got it bk to then realise her money had been taken out her purse so we asked to see the CCTV an had to wait for owner to show us that night we was sittin playin cards an the SECURITY GUARD came over to us with an envelope an said "I TOOK YOUR MONEY AN U SEEM LIKE NICE FAMILY SO I GIVE IT YOU BACK" we was fumin asked to speak to manager an surprise noone was available so we rang the poile they didn't wanna know either which is sad that u can feel unsafe leaving your bag/belongings while u go bar or anythin ruined our holiday. He was still working wen we left so just showed he must do it a number of times but wud it of been handed in if it was my purse worh 100s in I dont think so I will never now . It's not really a family hotel I dont think it was full of teenagers gettin drunk before hitting the strip girls bein sick out the front shouting on the landing setting off fire alarms Kidd playin ball in the pool when families tryin to swim had to dodge them I could go on writing stuff but I'll rum out of room . I have attached a picture of the Slguard that stole my daughters money incase u go so u can keep an eye out for the thief... a complainte to on the beach has been made too