Columbus Aparthotel - Self Catering

As a family we decided to spend Christmas and New Year in Tenerife. We chose all inclusive at the Columbus as we thought it would suit our needs. I read some reviews before flying out , so I had mixed feelings on whether we had made the right choice . Here are our thoughts. We found the initial welcome and check in very good even though the 2 members of staff were very busy . During our stay, we did however meet one staff member at reception who could maybe do with some customer care and interpersonal skills training. Good to see welcoming and helpful security staff too. First impression of the cleanliness of the Hotel was very good also. This I’m pleased to say thanks to your excellent and friendly House Keeping staff never changed during our stay . A special thanks for the singing on Christmas Day . Brilliant effort from all of them . The 2 lifts to our rooms were working , always a bonus . Rooms were very clean . Only issues here were the the 2 single beds pushed together , the one I was lying was very uncomfortable and was maybe needing replaced as it kept moving every time I moved and wasn’t very stable. (Does the hotel have options for double beds? ) . Bathroom could also benefit from a shelf to put toiletries etc on as it wasn’t very nice having to put everything on the floor . Restaurant : The staff here were brilliant. Hard working polite and very professional. The selection of food and standard is very good. Small issues again, but important none the less regarding fruit juice at breakfast . Why is it watered down? Orange juice anywhere in Spain should never taste like this and I’ve never came across it at any all inclusive holidays that I’ve ever been on previously. I would have liked to have seen more Traditional Spanish and tapas type dishes in the restaurant but this is just a personal thing . I would happily pay extra for this . Bar : We used the one between the reception and the pools. We found that the bar staff with the exception again of one staff member is definitely in need of customer care and interpersonal skills training or maybe a change of career. The idea of serving beer and wine in paper cups in a bar, the small measures of beer instead of getting one large beer and constantly having to make frequent trips to the bar had us all scratching our heads. I’ve never experienced this in any all inclusive holidays . Amenities : 3 good size pools. Unfortunately for us due to the time of year and the low sun these were very cold. I can verify it’s not conducive for attempting aqua aerobics. Family members who tried the Spa were very complimentary. Entertainment and Kids Club: With 2 young Grandchildren to keep entertained this is very important. We were not to be disappointed. The whole Animation team were superb. Their enthusiasm and professionalism are a credit to the hotel. They all make a fantastic effort in trying to motivate everyone to get involved in activities. Our oldest Grandson was very sad to be leaving them when our holiday finished. Entertainment at night maybe needs a bit more variety for adults but as usual The Animation team excelled themselves in their efforts to keep everyone entertained. There was a Parrot show one evening that our family didn’t really feel comfortable with , but that is just personal preference. To sum up would we come back to this hotel again ? Definitely yes , as the Plus’s far outweigh the negatives. In fact we’re looking into returning in July. The negative comments are merely constructive criticism and if management at the hotel see this review hopefully they will take these on board.

Hi this hotel just needs better entertainment in the evening. Some of the rooms been updated put still not good enough ie no big mirror in room to get ready when women doing hair an no chest of drawers o bedside cabinets in room for all inclusive just simple things need looking at in a good location to be better. The staff are all excellent very polite an friendly first time away in December weather was nice an hot

For one. I dint know what to expect after reading so many negative reviews 🤣 I’m still here a group of 8 aged 17-36 the ONLY downside is the pool u can’t swim in it. It’s too cold apart from that the ONLY issue is the pool but the all inclusive is well worth it. Even my boyfriend the fussiest of eaters he love all the food And ignore anything about the staff. They couldn’t do more for me. X