Coral California

Wow where do I begin, another holiday was needed after this as our stay proved to be a nightmare. We arrived in late at night tired and happy to sleep. At reception we were told that we were getting a small room upgrade, with a sea view, which is something I’m still pondering over as you would have to hang yourself over the balcony to even catch a glimpse of the sea, but we were somewhat content with this as judging by previous reviews you were lucky to even get a room due to burst pipes. On the second day when we came back from the beach we heard gushing running water, as if somebody was taking a shower. When we opened the door we saw the pipes had in fact burst and the bathroom and hallway was quickly filling up with water . When we rang down to reception a woman came up and switched off the pipe under the sink and the handy man came. All that was given was a few towels and luckily our belongings weren’t ruined as we had only been gone about 30 minutes. This was treated as a regular occurrence, and we weren’t too fussed as we are easy going people, but when you encompass this in what followed you would understand why this wouldn’t be a place on the top of our list to return to. The third night we awoke to a couple fighting and things being flung around the room in the early hours of the morning, this went on for about an hour. Several attempts were made by security to calm the ruckus, but these were failed along with threats to call the police, which never happened. As a result we had to cancel all of our plans for the next day because we were so exhausted and sleep deprived. We managed to continue our “holiday” as best we could with invasions of cockroaches coming from all angles and little pool space where a sun bed couldn’t be found for love nor money. The final straw was our last day (and thank god it was). We decided to have somewhat of a lie in before we would depart and head to the airport but this was still very early, approx 8am if not earlier. The blackout curtains did their job but we were awakened to somebody in our room, stepping through the curtains. The intruder came in through the balcony door, we were on the fifth floor may I add and the doors had no lock fitted, meaning that it could be easily slid open from the outside by somebody who was strong enough. The intruder waited past the kitchen and did not show himself until we shouted at him. While my recount may seem somewhat humorous, unfortunately it was not a farce, the whole property was the only joke. When we let him out through the front door after a patchy story of why he was in our room all we wanted was to leave the establishment. A shadow at the end of your bed is most peoples nightmares. We haven’t been able to sleep properly since . However the worst part was the attitude of the staff, their failure to understand the severity of a male entering a room with two women is completely unacceptable. We were told someone would be up to put on a lock and with tea and coffee, neither happened. No discount or apology was given and the idea of a later checkout to make up for the shock and horror of a stranger entering your room seemed an equally foreign concept. When we went back down to check out we were informed that two males were not documented as staying next door to us, , one who had come into our room from the balcony and then returned back next door. For an establishment not to be aware of who is staying on their premises is completely unacceptable. This was a holiday from hell after saving up and looking forward to it. I will never return to Tenerife in general, due to this horrific experience and how it was handled. We also noticed that things were moved from where we left them and taken out of our bags when we were gone during the day. The whole experience was unsettling and made for an unsavory trip. Just a warning to poor unsuspecting people who want to spend their hard earned cash on a holiday, do yourself a favor and book somewhere else, it’s just not worth the hassle. Holiday from hell doesn’t even cut it.

stayed here 1 week late oct.19. short walk to everything in Americas, minimart in same building, nice pool . stayed in 5th floor ..recommande room high up. cleaning very good, nice staff. did not have breakfast here ..but there is plenty to choose from nearby.only thing is ..a little to far from the sea/beach...and the hotel next door to close....quiet hotel in central Americas.. all in in all good value

I'd recommend these apartments. Our room was cleaned everyday and the beds were very comfortable. We had a lovely sunny balcony. The complex was immaculate. The apartments perhaps weren't in the perfect location for us.