Gran Oasis Resort

2nd time at this beautiful hotel and it was as amazing as the first time. Great rooms, amazing food, drinks are fab, entertainment work so hard and are great...my little ones loved the mini disco on an evening. Nothing is to much trouble to staff here, so friendly and helpful. Rooms cleaned daily and fresh towels. You can get beach towels also changed weekly. Only 2 negatives is there isn't enough hot water to shower 3 people in the space of 15 minutes you have to wait for the water to heat up again which didnt bother us really just some nights my husband had to have cold showers if he didn't want to wait. Also the towels left on sunbed situation was abit frustrating as the hotel have a strict rule on not to leave towels on sunbeds and go for breakfast as they will be removed. So as a family of 6 we couldn't have breakfast together as we had to have someone on the sunbeds at all times. Overall an excellent holiday and we will be back again.

Had the best holiday ever! Room was spacious and cleaned every day with fresh towels and bedding. Food was fantastic, plenty to choose from every night and there is something for everyone for kids and adults. Staff are very attentive to kids and very friendly. best all inclusive resort we have stayed at. Will be coming back next year!

Booked via TUI. Selected a 2 bedroom and during booking selected an upgrade to provide a pool view. Wrong! We were put in a one bed ‘Duplex’ one bedroom with a lounge upstairs and down VERY steep stairs to the bedroom. Upstairs there is a fold out bed so young children will have to sleep downstairs (toilet is also downstairs) with an adult sleeping upstairs in an uncomfortable fold down (sorry dads!) We managed to get and upgrade to our original preferred 2 bedroom but was charged 180 euro. TUI not interested even though we upgraded twice, last holiday ever with TUI, shocking customer service on site. These rooms are not that suitable for young children (our boy is 3) although the 2 bedroom is excellent. Entertainment is typical hotel stuff so if that floats your boat I am sure you will like it. It was ok for the kids, the staff try hard however don’t expect too much. The rooms were kept spotless and the cleaning staff are first class. The staff in general are all very polite. Food - I have read other reviews saying it was first class, it’s not. It’s ok but certainly not first class (things like uht milk, lowest grade cornflakes etc.) Although they do sell branded cornflakes on site in the small market, I mention this as highlights that more can be done but they choose not to as lower grade food is chosen. The restaurant is an odd shape so meal times are far from relaxing and chaotic. There is no separate kids area like many other hotels so you end up with food everywhere. My wife slipped and fell on spilled food and staff were quick to take care of it however the design means they are up against it all the time. Was horrified to see the main party on the Thursday. A cobbled together stage was put up and during a kids knockout game the losers were put on stage (as young as 2) with no barriers and a 1mts drop, when all 30 kids were on stage they were all backed up and a couple almost fell off. Parents ran up to take their kids off and the staff were oblivious (3 on duty, 2 in Minion suits and one running the game). We were at the TUI life in Gran Canaria last year and it was first class but this in part, was due to more staff being on duty. In summary check your accommodation and ensure you know what you have ordered, if you have 3-5 year olds then this is important. The hotel does have stair gates but this is largely immaterial as you are most likely to have your child sleeping downstairs in the duplex. The layout means you will need to keep a good eye on the little ones. Around the pool area there isn’t enough shade with a poor ratio of parasols to sun beds (about 1:10) so again dads better get up sharp to grab them because you will need them in the heat. The splash pool is basic but my kid loved it, there is a very basic and run down soft play area, it could do with a freshen up. My boy liked playing giant chess but several pieces are missing which I think sums up the site. The hotel is advertised as 4 star, we have mark it at 2 which is harsh on the hotel but inline with TUI and the poor booking and after sales of the TUI rep onsite on site. I did try and raise some of the issues mentioned above but he said he didn’t want to know!