Gran Oasis Resort

Now, my family and I traveled the summer last year so I know I am writing this review quite late but I guess here is it. Mind you, we traveled before the Covid restrictions were in place. Anyways, this was probably the BEST resort I have ever stayed at. We traveled here from England. Once we arrived, the reception were so kind and were always smiling, I also loved the dancing monkeys with the the hats and instruments, they were really cute. Our room was not ready yet so we had to wait a bit and they even let us have a late lunch since I think by the time we arrived, it was lunch time. The food was really nice, something different from the boring food back in england. Once we finished, our food was ready so we took out suitcases up to the room/apartment. There were quite a few steps but I did not really care. Room was really great and spacious. It made me feel at home. The rest of our holiday was the best. They would always have a different sort of entertainment every evening which ended at midnight and I could always have a few fizzy drinks while watching, pool was great, they had 3 pools, 1 for babies, other one for younger kids and a third pool for older people. Food again, was really great and breakfast too. The weather was great during our stay so that did not bother us. Staff were so kind and would always attend to guests needs. Some days we would go out of the hotel to walk to beach and when we come back I feel so relaxed. Of course during out stay there was an incident regarding two families fighting but the hotel sorted that out by kicking out the people. Thank god. Overall this was a really good holiday and would definetly recommend if you are in Tenerife. I really wish to come back once this pandemic is sorted with.

We took a 9 day trip here at the end July shortly after the hotels in the area reopened beginning July 1. So all covid precautions were in place. Lots of hand sanitizer, everyone wearing masks, etc. The free shuttle wasn't running, the games room was closed and there weren't really any organized activities but we expected that. We did the all inclusive option. Some alcoholic drinks had a paid component but we're not big drinkers so I just stuck with drinks that were included like beer, non alcoholic beer (San Miguel which was very good), pop, juice, coffee. Room: The rooms are 2 story which we really liked. So when you walk into the room there are short stairs leading up to the kitchen on the side (full fridge/freezer, oven/stove, microwave, dishes) and then the top bedroom area with two single beds pushed together and a balcony and tv. Walk downstairs to another bedroom with 2 beds, another lower balcony and the bathroom along with closet space. Food: There is one restaurant serving buffet style food at breakfast, lunch and dinner. The food in the morning was similar each day (3 style of eggs, pancakes, breads, fruits, yogurts) and staff served it. So you grab a tray and point to what you want and they serve it. Self serve food including yogurt at breakfast, salads in small bowls at lunch and desserts, which you could grab yourself. Each day at lunch and dinner were themed menus ie. Mexican, Spanish, Canary, BBQ, Volcanic, Italian, Asian. For the most part the menus printed online stuck to what was mentioned. We liked the food in general. You can also go to the bar near the big pool for drinks and if you ask, you can get burgers, hot dogs, sandwiches, slushies, chips etc. Food menu changed a bit each day. Staff: Excellent. 100% for this. The staff were all fantastic. The rooms were nicely cleaned every day and the restaurant, front office, store, bar staff, etc were all very polite and helpful. No complaints of any kind here. Wifi: Excellent. We used it all over the resort. In the room, restaurant, pool, etc. Great for texting family, sending photos etc. It was included so there was no charge. Rental car: We rented a car from Tropic Car Rental which was recommended by the hotel. We rented for 3 days and it cost 105 Euro total plus 22 Euro we paid for diesel. We drove over 300km so not bad. Reception booked the car over the phone for us and the Tropic Car Rental guy came to the hotel the next morning. The car was in the underground hotel parking lot and we dropped it off there again after 3 days so it was super easy. We picked the second cheapest car option as we wanted to drive to the volcano. The smallest sized cars had smaller engines that might have been a challenge on the volcano trip given the steep hills. Noise: Someone complained in a prior review about the pool music level. They must have listened because the music by the pool was played everyday at a nice level. Not too loud by any stretch. You could walk past the speakers without feeling like you were at a concert. Not that this is the hotel's fault but a quick note to the UK guests of which there are many. Don't feel the need to yell at your kids and to each other at 12am and later when walking back to your room early in the morning. We don't care about your conversations and don't need to hear them. You're not that interesting.

We’ve just got home from a lovely week at the hotel despite the current circumstances. We wondered if we’d done the right thing still going when the changes were announced but when we set off last Friday, you could still travel to Spain and there was no quarantine on your return unlike now. It was our first time abroad as a family and our girls age 14 and 12 have really enjoyed it. It was lovely to relaxin the beautiful weather, no cooking or cleaning for a week. The hotel was clean and felt safe with all the measures that are in place. The staff were extremely friendly and wanted you to have a good time. We hope to return to the hotel in the future to experience it in ‘normal’ times. Luckily me and my husband have been to Tenerife before and know what it is normally like. It was sad to see most hotels, bars and restaurants closed. It was lucky we had gone all inclusive 😊 A special mention to the lovely Renata and Helio the bar man. All the staff are a credit to the hotel and work very hard!