H10 Las Palmeras

We came to the H10 in December for my husbands birthday - we upgraded to the privilege all inclusive as part of our trip. As my only real positive the Japanese restaurant is a massive credit to this hotel and the only reason we pushed the review to a 3 - the food, the staff all perfect!! The hotel reception itself was great, the staff so friendly and welcoming and took note of our husbands egg allergy for when we ate in the speciality restaurants or the al a carte breakfast! Room was lovely, everything seemed great until our first sitting at dinner - the restaurant was packed, we found a table which was squeezed between two others!! We had a look round the buffet to come back and find a waiter was showing someone else to our seats, luckily the couple next to us advised there was someone sitting there!! Dinner was very average, and we found that they served nearly the same at lunch - the selection was not great at all. We ate breakfast most mornings I’m the al a carte restaurant - service was good, breakfast was nice but the last day it was slow and the tea & coffees were cold. On one morning we ordered breakfast to our room - made clear not to place egg on the plates - when breakfast arrived both had double egg and half the breakfast was missing!! It wasn’t cheap either!! On our last night there was a fair que at the restaurant, around 19.15 I believe - we went to the front as you do In privilege AI to be turned away because the restaurant was too full!! There was easy 30 people in the que!! We ended up waiting out that night!! Lastly the subbed saga which is actually quite embarrassing, guests actually que up at 8.15 for sunbeds!!! And once the barrier is moved they literally run for all the best beds and then disappear off for the day - this was allowed!! We were fine as we had the privilege deck which was cosy and mostly quiet until rude guests arrived an pretty much shouted their whole conversations!! All in all we were really disappointed and to say Thomson charged £2200 for a week here is terrible!! We’ve stayed in better places for a lot less, we won’t be returning

I stayed here with my boyfriend in June 2019. First impressions great, the hotel was stunning, staff were lovely and we were greeted with a glass of bubbly on arrival. The hotel is perfectly situated with the front half facing onto the main street amongst countless bars and restaurants, and the back facing onto the beach! Also only a 10 minute walk from the safari centre! Our room was lovely and spotless. The food was second to none (especially the breakfast!), and the drinks were amazing (I recommend the Sweet Lola). We couldn't have asked for a better first holiday together and I wouldn't hesitate the recommend this hotel to anyone considering! We are just about to book to return this July and we cant wait! Thanks to all the staff at the H10 and we will see you soon!

Flew out to tenerife on Boxing Day and booked this about 3 months in advance, wasn’t a cheap deal but didn’t expect a cheap deal given the time of year. Arrived at the hotel and was surprised to find it was located so close to the area I didn’t want to be in (I had stated this to the travel agent) however when we checked in the staff were very friendly and we got a glass of cava for the check in process which was a nice touch. The hotel reception area looked lovely and clean and also very modern complete with Xmas tree! We went to our room located on the first floor, the room was facing the rear of the hotel car park which was disappointing however we did know it was an extra 28 euros per night for a sea view but we really didn’t want the extra cost given how much we had paid. We were however very disappointed that we had twin beds when we asked for a double room. Things got worse that night when we had constant shouting throughout the night from the room next door. We went to reception the following day and requested a room change due to the noise and also down to the fact that we didn’t want twin beds and the gentleman called victor I believe sorted out a new room straight away for us with a double bed on the other side of the hotel. He was very helpful. The room then was great apart from the fact the A/C didn’t work which we told them about 4 times and it never got fixed, it wasn’t a massive problem as it was only a couple of days we could have done with it as the rest of the holiday it was quite cool on an evening. Apart from this the rooms were cleaned everyday, and to a very high standard. We had booked half board so we had breakfast and evening meal although they did say we could changed this to lunch if required but we never did. The food was fantastic and the service was great! Massive choice even though I am pescatarian there was plenty for me. One of the best hotels I’ve been to for food. The pool area was clean and they have a towel service where you get a ticket and can swap your towels, always sun beds available as you can reserve them which is good. Although it would be good to have a waiter service for the non-all inclusive guests as the queues were sometimes big at the bar. Pool bar food was average and could be improved that’s probably the most negative feedback. NYE gala was exceptional, the staff worked so hard. We had a set time for our evening meal but they had set up various drinks and canapé areas in the foyer which was lovely, the place was all decorated and there were singers on outside while waiting, then for the meal the food was superb, they pulled out all the stops. After the meal they had a Hollywood show with dancers outside which was excellent then they came round with party bags for all the guests ready for new year and did the countdown. The whole night was fantastic. In the end the location didn’t bother me as this time of year it seems to be quieter round that area anyway, loved the hotel and would definitely return again maybe for NY 2021