H10 Las Palmeras

I recently spent a week at this hotel 8th march 2020. It is in a great location on the beach front, but there are some sea views from the side as well. The rooms are a bit small but sufficient. Just one little interior improvement i would make to this hotel is to change the beds over and the pillows. They are way to hard to be comfortable for a four star hotel. The pool and bar areas are beatiful and you can exit the back door if you fancy a stroll along the sea front. The main restaurant has a good selection of food and there is an area if you would like your food cooked fresh. They had a great variety of seafood, steaks, and each evening a fresh roast, chicken, lamb, beef etc with all the trimmings. Lots of fresh fruit, desserts, ice cream and a chocolate fountain. Plus a sweets/candy bar for those who just need a sweet treat at the end of the meal. I noticed on past reviews food could be a little cool. But there is a microwave tucked up by the fresh cook station should you wish your food to be pipping hot. The surrounding area outside the hotel can be very noisy in the evening up to midnight but it goes quiet after that, so if your not one for having a drink in the Dubliners next door, maybe choose the sister hotel a 10 min walk away which has no bars on the doorstep. All the staff in every department work really hard to make sure you have a wonderful holiday. I was with a Tui Holiday package.

We have been staying 4 days in this 4 stars hotel in Tenerife, and immediately we had a bad surprise... the main swimming pool had been closed for maintenance few days before and kept unavailable during our stay. We also had breakfast and dinner which were good but not actually in line to the four stars. The rooms were good and cleaned regularly. Gym is quite small and only open from 8 to 20 but. I would not return to this hotel.

However, my first impression was a terrible one. If I hadn't have said to one of the female receptionists, I'd like to check in, I think me and my suitcase would still be waiting there! I travel solo, which is no problem for me, in fact I really enjoy it, however on arrival I was completely ignored. There were only 3 of us, including myself, that were checking in. The other people, a couple, were assisted straight away. There were about 5 staff behind the desk, so I couldn't figure out why I wasn't being helped. When I finally asked to check in, and expressed my annoyance, I was told they were changing shifts, that's why there were so many staff all talking to each other, and ignoring me. If someone had said this to me in the first instance, saying we apologise that we have to keep you waiting, as we're changing shifts, I would have understood. But nada. However, in my opinion, guests checking in should be a priority, they could have chatted with each other about hotel admin. afterwards. A couple oF days later, I received a fruit plate, water, and a card apologising for the inconvenience. I would rather have had the good service on arrival. However, despite the resort 'locking down' on my Birthday, and being unable to sit by the pool on the last 2 days of my holiday, obviously not the hotels fault, I would give this hotel another chance. Because of the 'situation' over there, I felt I couldn't really appreciate everything. I have been to Tenerife many times, but obviously first time at this hotel. Credit where it's due. Spotlessly clean, and the pool area, in my opinion, is the 'jewel in their crown.' Maybe more training required at reception. 'You never get a second chance, to make a first impression.'