Hotel H10 Conquistador

Firstly we booked when Boris said we could travel and originally booked Sunset Atlantic (5*) unfortunately it was closed due to COVID-19 and we were offered this hotel instead. We still weren’t aware of what hotel we were allocated as no follow up email from last minute.com . We have both been key workers and have worked throughout lockdown and we were desperate for a break after a long year without one. On arrival all seemed ok until 4 hours after check in we discovered half of basic information that should of been passed to their customer wasn’t. Apparently everything is on their H10 app. (it’s NOT) All inclusive customers €30 for two towels (refunadable) €15 for the safe , back door wasn’t secure, couldn’t get the safe to work, no hot water in the sink, bathroom floods when you shower. So as you can imagine for the first 3 hours we spent our holiday running around trying to locate places with no directions from reception and when complained they were damn rude!!! Once manager was spoken to I will give them their dues back door and safe were sorted. Now...the app 🙄 we couldn’t book for dinner one evening , manager said that’s ok, we will do it for you..great!! One less thing to worry about. Receive the slip under the door dated for 2020 09 10 , in the U.K. our dates are around the other way and after being up since 2 am night before,we thought it was for this evening (09/09/2020) bearing in mind the key card is dated in this exact way(see photo) the manger this time was so rude I could of lost the plot, “your mistaken” “you’ve got it wrong” well actually no I hadn’t got it wrong because a) I never booked it and b) I didn’t ask for Al la Carte” when we have already paid for All-inclusive . Nothing is clear in the app either, manager told me Al la Carte Resturant is open 10/09/20 , I’m not superhuman and knew that but thanks for letting me know , it seems according to the manager the app would tell me that.... I’m nearly 50 not 5 and the app doesn’t tell you jack apart from what food is on the menu and how much for . The said same for the spa and treatments, doesn’t tell you what you can book and when and what days the spa is open. Suggested using laminated instructions for customers in their rooms only to be told “we don’t use paper” re iterated “laminate” wipe down and sanitise , she insisted “ we don’t “ well you use a bloody great touch screen machine downstairs and never seen any one clean it, so what’s the difference? Plus you have a paper booklet in the rooms on your privilege service. Security guy on the entrance thinks he can get an accurate temperature reading by zapping your fore arm!! Yes you read that right...your FORE ARM!! Not your fore HEAD, armpit, Anus ...your FORE ARM! 🤦🏼‍♀️ What was meant to be stress free has been the complete opposite in the beginning . The rooms arnt great, air conditioning is non existent, take your hair dryer and use the cold shot you’d get more cold air using that , no face cloths, no main bin. Only good points are the waitresses and waiters in the buffet restaurant who greet you with a smile and get you seated pretty much straight away. Food is always hot too. Davina the waitress ...fantastic, up for a giggle and always remembers her customers . The pool guys work hard changing the coloured pads to go on sun loungers, if they’re red and empty they’re sanitised then turned green for the next customer . We won’t visit here again unfortunately and hope some of the recommendations are taken into account. Customers come to relax not spend they’re entire week walking round looking for times of places when they open. Every hotel we have stayed in operators in this way and can be read at your leisure in your room. Thanks for treating us with disregard ... we will not be coming back...room 181 !!

We had a nice experience here. Staff are friendly and help out when needed. We have a adult family member in a wheelchair and everything was accesable. Getting in the pool is a real joy with the lift for disabled. I hope they can keep up they good quality of service during these harder times!