Hotel H10 Conquistador

We are a couple in our late 30's with no children, so we don't mind a bit of noise and enjoy a drink or two but also enjoy relaxing. We stayed for a week half board during late November 2018. The hotel is clean and bright and the welcome we received was friendly and informative. Our room was on the 4th floor and we opted for a sea view, which overlooked the pool and offered a lovely view. The beach is accessible through the back of the hotel straight onto the seafront. All hotel and bar staff we experienced were very friendly. Our room was cleaned spotlessly every day. The entertainment during the day was fun and the pool bar was well stocked.Unfortunately my wife had an accident whilst we were on holiday (I stress not in the hotel!) which meant that she was on crutches. Whilst this meant that we spent more time in the hotel than originally planned, The hotel were fantastic and couldn't have done more, providing her with a wheelchair and help wherever required. This also meant that we had more experience of the restaurants and bars at the hotel too. As we stayed half board we got a 40% discount in the restaurants (you need to book). The teppanyaki restaurant was excellent. We also ate at the Italian which was very good. The pool bar served snacks too. Everything is put on your room so you just show your room card and sign for it, you are then given a bill on check out. Much easier than dealing with cash in my opinion and pretty straightforward. The only thing you pay cash for is a 15 euro deposit for a towel, which you get returned when you hand your towel back. The drinks and food were not expensive in our opinion either. We would definitely stay again. We didn't really use the half board but chose it over B&B because the cost difference was so minimal and there were a couple of theme nights which took our fancy, but eating out is not too expensive and there are nice bars around the hotel. We didn't opt for privilege either as didn't seem worth it. The spa looked good but the weather was so good that we spent all the time we could around the pool. There is entertainment during the day around the pool and during the evenings. It's all good fun (although a little loud, but you're on holiday and don't want it to be too quiet and it doesn't continue til the early hours) and the staff get the guests involved with dancing and cocktail making / drinking! All in all this is a great hotel with good amenities, friendly staff, lovely restaurants and great views.

Stayed here for a week half board. Friendly check in , comfortable basic and clean room with everything we needed apart from a kettle . Food in the hotel was lovely with staff working very hard to keep everyone happy. Fabulous choice of food and extremely delicious. No complaints from us. All good.

Look the hotel is fine and basic but the service here is an absolute disaster. We were checked into a pokey room where the lights and air con didn’t work. Not want u want when u get off the plane with a little guy. Said it was 2 hrs to fix and so we asked for a new room. They gave us a key to check the room and we went in with the little one only to find people in there. Glad nothing embarrassing was going on. Then there is the towels - you have to give a 15 Euro deposit - not a problem but u have to pay in cash rather than just put in room. Then when u go to return them they say they are closed and u have to trek to reception Shower gels etc not replaced Espresso cups for the coffee taken away but not replaced and can’t be given until am. This place is fundamentally the shitz. Service - not in their DNA. And staff just not interested in solving concerns. The fact this is second best hotel in resort tells me this is probably not the best part of Tenerife to be in. But even so this place sux.