Hotel H10 Conquistador

This was our 4th visit to this hotel, we stayed the 9th to the 19th August in room 505. The hotel as always is fantastic and in a great location, the room was lovely clean and in a great position with a lovely sea view. We stayed half board and traveled with Jet2 who provided outstanding service as always. The pool area is lovely clean and tidy and has one friendly life guard David, the other life guards are not very friendly and I was very annoyed at there double standards. They allow the kids club to throw balls in the pool, they allow adults to play water polo regardless of the inconvenience to other guests. Yet they stopped my son playing with a small soft ball with his mom. I found there attitude offensive and extremely unfriendly my wife and another guest complained to the life guard and he couldn’t care less. The rules of the pool do spoil what could be a great family friendly pool area, also take care if you take floating noodles down to the pool area as the life guards remove them assuming they belong to the hotel. We upgraded to all inclusive for the last 3 nights and found this very worthwhile, however not all ice creams are included and during our stay the hotel ran out of the only ice cream included in the all inclusive deal, and refused to substitute to the nearest alternative. I found this very strange and totally against providing good customer service, I raised this with two of the managers and both refused to substitute one ice cream for another and they wasn’t interested in the fact that they were upsetting a customer. I found this really annoying, while it is only something minor I found the managements inability to deal with a minor complaint totally inadequate. It raises a concern as to how they would deal with a major complaint. However even with the problems that we encountered, I would still recommend this hotel, I urge the hotel management not to take for granted its loyal customers. As this hotel is substantially increasing its prices year on year, I also believe that they need to look at customer care again, and in particular the lifeguards with the exception of David who is by far your most friendly life guard. I did feel that the management are becoming very complacent when it comes to customer care. I would also suggest that the gate that opens on to the sea front, is available to use up to at least 10 PM at night, as it is quite annoying that it is out of use from teatime. My top tip for anyone visiting is go all inclusive as drinks and food within the hotel are very expensive. We did enjoy our holiday regardless of the problems we encountered.

We came here for our 25 wedding anniversary and from arriving everything was fabulous.Our room (sea view was to die for) had lots of surprises from chocolates to champagne. The service was outstanding, everyone so helpful and friendly. The food was excellent, a main restaurant, an Italian restaurant, a stake house restaurant, a Japanese restaurant, a show bar restaurant, a coffee shop. Entertainment through out day and night,3 pools , plenty of sunbeds. You really could not ask for much more. If you want to indulge then try the Privilege experience, we upgraded because it was our 25 wedding anniversary and all we can say is WOW , you have to do it, to believe it. We will be back next year.