Hotel H10 Conquistador

stayed here June 2018 and we liked it & decided to stay June 2019, we booked the privlege package On arrival all was good, own check in with welcome drink from the bar, asked for a Kettle and was told it would be there the next day, it did not arrive so had to ask 3 times for this to happen, house keeping was good but on 2 occasions our bath towels were taken but not replaced, If you do not book the resturants when you arrive it will be hit or miss if you can get a reservation, Went to customer relations to inform them of problems,was asked to sit down, we had been there for 2 minutes when she got up to say she had to go to a meeting and went to get us forms to fill in, when she was getting them another member of staff came to the door calling her to say she was needed at the meeting all the time we were still sitting there I found this very rude, if we were told she had a meeting to go to before we sat down them that would have been OK but to start talking to us and then rushing off before we had finished was not acceptable Privlege sun deck was very nice with plenty off beds but compared to last year if was not as good, reception staff some can be very rude, I know they are busy but this is their job and should be polite regarding how busy they are. Mikes the coffee bar - lovely coffee just a pity that it did not open until 5pm every night, Would like to say that we would be back next year, but will have to think about it which is a shame as the Hotel is in such a nice area

Friendly staff, clean hotel rooms are a little tired but main areas are lovely, very grand entrance. We were all inclusive there’s such a variety on drinks and food at this hotel. Take advantage of the a la carte restaurants included and make sure you book soon as you arrive as spaces are limited! (There’s a kiosk machine just at the bottom of the main stairs by the main doors out to the pool.) We ate in the Italian the food was lovely and in the teppanyaki restaurant the show cooking was amazing! Mike’s coffee bar was lovely as well we had coffee’s and cake before going up to the rooms after a day of relaxing by the pool. Rules need to be relaxed a little, men no shorts at dinner however ladies are able to wear skirts/shorts? I know most hotels have this rule however just seems outdated. Rules for the pool: went to reception to check what time I was able to leave towels on beds was told 8am. Went down put towels out at 08:15 just walked away and was told by the lifeguard that they’d be removed before 9am. There was 6 of us in our party so I did not want to leave them. Whilst I sat there for 45 minutes I saw multiple towels be removed from beds. Soon as it hit 9am everyone got up from their beds and towels were not removed. No floats aloud in the pool so don’t bother waisting your money. One man was told to remove his necklace in the pool? No music speakers to be played around the pool so you have to listen to the same 10 jazz songs with the occasional Michael Bublé song. Take earphones! No drinks by the pool which is completely acceptable no jumping in either. One couple in our party had a letter shoved under their door asking to remove their towels on their balcony as this was “not allowed” they were facing over the privilege terrace so we’re sure this is the case. Overall a lovely hotel if you want to go somewhere to relax just not ideal if you’re in a big group i.e hen/stag. We ate out a few nights I would highly recommend the below: Hard Rock Cafe (they do not take reservations) Star of Indian - amazing Indian food and service Monkey bar and grill - again amazing food cocktails and service!