Spring Hotel Vulcano

What can I say that I haven't seen in my previous reviews?!!! Yet again, I have had an absolutely brilliant week at The Vulcano. From the offer of a glass of champagne when I arrived and a personal welcome from Monika to the farewell from the staff when I left, it was an absolute pleasure. For each visit, I always hope that the staff are the same and they were (with some new staff too) and it was lovely to see them again and, in my opinion, the new staff fitted in well. The last time I visited The Vulcano, there was a problem with the sunbeds, but the problem has now been rectified which was great to see but, to be honest, I didn't sit on mine much this year, as I was much too busy!! As always, the Animation Team (Marco, Francis and Eli) were brilliant - they were professional, friendly and full of fun and willing to help you if needed. The Maintenance and Housekeeping teams were hard-working, friendly and willing to help in whatever way they could. The hotel and its grounds were absolutely spotless (as they always are). Reception were great and really knew their jobs … and were very helpful when I needed something (which was provided almost immediately). The food was very good (though not as plentiful as I remember) and there was never a day when I couldn't find something to eat that I liked. I did have a problem at one point with the food not being as hot as it should be. I brought the matter to Monika's attention and it was dealt with immediately, which was great. The most praise though has to be for the incredibly hard-working bar staff - Mattia, Michele, Abraham, Airam, Andres, Salah, Eiden, Victor, Daniel, Javier, Jose Luis (amongst others) - they never stood still and were very attentive and willing to help. There was great evening entertainment … I particularly liked Back To the 80s, Rafa Rodrigues and the Abba tribute. The rest were good, but these were my particular favourites. I love this hotel and consider it my "home away from home" and can't wait to go back!! Thanks Monika and everyone at the Vulcano. xx

My husband and I have visited this hotel for the last 3 years .however this year I felt I had to deduct 1 star rating due to some sneaky changes made .the food is really good plenty of choice but the 7 days out of the 10 we were there for it was luke warm along with the plates .also the last twice we had stayed you could change the evening meal for lunch but this year it was stopped. The xmas lighting was non existing and compared with its sister hotel bitacora across the road looked pretty dismal .please dont let your excellent standards fall as I thought this was going to be our forever new year holiday hotel and would hate to be let down .

We had requested an adapted room which we got it was on the pool area and was amazing with a wet room type shower,high seating toilet with hand rails a shower seat and a commode.The beds were very comfortable and it was spotless throughout ,outside we had a sort of patio area with two high backed garden style chairs there was also an sun umbrella and two loungers the pool could be accessed by shallow steps although a ramp would have suited me a lot better .the dining room was on our level and easily reached.The food selection especially at breakfast was good and also in the evening a very varied choice. One thing we did not like was if you ordered drinks or snacks the cost was added to your room.The hotel is beautiful and centrally located ,can't wait to go back.