Occidental at Xcaret Destination

It’s definitely not a 5star resort, no welcome drinks at arrival, rather just self service. Only bonus that the beach is nice and xcaret park is there unlimited entry for guests. Pools not very attractive but ok. Buffet hostess Carina was amazing all the time. Deserts and bread was the best there , but was not much hot food served during our stay. Take long time to serve you drinks at your table and never have a spoon to mix your coffee lol. Tacos was the best staff always nice and serve you very good. I would say need more staff at this resort. Room was nice and clean. But the WiFi is not free 45$ per week , or they do welcome pack free gift which they ask you $50 deposit if you attend a viewing by Barcelo. Overall hotel is ok 6/10.

I came in here in 2017 with my girlfriend at the time to propose and this hotel went out of their way to make everything perfect for me, at that time I didn't think this place could get any better. This trip they totally proved me wrong. From the moment I contacted the hotel and told them we wanted to get married there they were amazing. They put me into contact with their wedding co-ordinator, Luz Jiminez. She literally couldn't do enough for us. As soon as we arrived we we whisked off to a private check in desk and got a premium check in, was greeted with a glass of champagne each as was driven to our room. When we got to the room she had arranged an upgrade to a corner suite which was absolutely incredible, this was a gift to us from the hotel group. This room was awesome, a huge super king size bed and a cosy little living area, it was perfect. We had also been given a bottle of champagne and a plate of chocolate covered strawberries. When it cam to the wedding shed had arranged to have the wedding dress steamed for us and we literally didn't have to worry about a thing on the day of the wedding day. The ceremony was absolutely stunning, they had decorated it all for us and had rose petals on the walkway up to the gazebo and both me and my wife were in awe of the location, it was stunning. She then drove us to a private meal for 2 by the beach in the royal location and it was literally the best meal we've both had in our lives. I literally cannot thank Luz enough for the effort she put into making our day perfect, it was the best day of our lives. I also need to mention our concierge, Hector Vasquez Oswaldo. This guy totally took care of us from the minute we arrived at the hotel. He sat down and talked us through the activities, the best places to visit, and was just generally the kindest and most helpful guy. He even got us a nice little wedding gift which was a really nice personal touch. The hotel grounds are incredible, they have made a few little upgrades since our last visit in 2017 and its even better now. The pool with the swim up bar was my personal favourite, its so convenient and the Staff who work on that bar are awesome. All of them are so much fun but one young lad called Gustavo really stood out. He was a great laugh, always gave good portions and literally worked his socks off the entire time he was there. All in all this was the most incredible holiday of our lives, this place helped make the most amazing day of our lives more memorable than we both could have hoped for and we will 100% be returning as often as we can in the future. Occidental At Xcaret... Thankyou so much for everything, we shall see you next year! Dan & Tammy Rushton <3

We were two couples plus my adult daughter. We booked the trip together months ago, but were disappointed to be in different buildings a good distance from each other. The manager was unable to assist us and said come back next day to try to move. We found pros and cons in each of our rooms so decided to stay put. They had water problems (brown tap water), We had a problem with the AC first day. Both problems were fixed. Monkeys visited our balconies every day and we were delighted! There are lots of critters to see! Plus flamingos, parrots, turtles, and lots of fish to see in the lagoon. Easiest snorkeling even little kids can do it! Food was average. We always found something to please us. Taco place and pizza are great! Steakhouse very good! They push to get you to tour the Gold Club. We did end up going to dinner there one night and it was very nice. The views there are beautiful! You can buy tickets to go to Xceret for week for $200 each. We really only wanted one day since we've been there several times. If you haven't been there that's worth it! We were glad to have stayed there because of the monkeys. They were so cute! And mostly nice and well behaved. Remember they are wild animals and dont get too close to groups of them!