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    Occidental at Xcaret Destination

    PPPPP Plus

    InPlaya del Carmen, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

    trip advisor

    Based on 19272 reviews

    ABOUT THE HOTEL

    • Official Rating

    The Occidental at Xcaret Destination goes all out – six pools, five à la carte eateries and a sand-sprinkled cove are just the beginning.

    This hotel knocks it out of the park on plenty of counts – for starters, there are three swimming spots, a pick ‘n’ mix activity list and a postcard-perfect beach. You’ll need both hands to count the restaurants, too.

    The attraction-packed Xcaret eco-archaeological park* is right next door to this place. There are river rafting safaris, a rainbow-coloured Mexican mansion and an ancient Mayan village to explore.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 765
    • Lifts: 7
    • Buildings: 15
    • Floors: 3

    Things you'll love

    • On a white-sand beach
    • Spectacular gardens
    • In-room spirits included

    Location

    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.

    Facilities

    View all facilities
      accommodationData.facilities
    • 5 freshwater outdoors pools

      You've got a trio of pools to pick and choose from, complemented by sunloungers and towels.

    • Le buffet restaurant

      You’ll find self-serve eats in this restaurant, which dishes up for breakfast, lunch and dinner.

    • La Hacienda

      Fill up on create-your-own omelettes, tacos and enchiladas at La Hacienda, the hotel’s Mexican restaurant.

    Rooms

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    Coffee Bar Xcaret
    17 Sep , 2020 jamesvF7928CK
    After a wonderful taco dinner we stopped at a deli luxe coffee bar. Carlos was amazing making a Mexican and Mayan coffee. His performance was one to remember. Olga was spectacularly dressed, our daughter wanted a picture with her. Gracias.
    50th celebration
    17 Sep , 2020 595lupea
    Leydi was the best waitress/server at the beach. She memorized what my favorite drink was and continued to bring them when I was running low 😆. Not only 1st day but all 7 days I was here. Very satisfied with her service!!!
    Great Hotel and Great service
    15 Sep , 2020 PayamKarb
    What a beautiful and magnificent hotel. Very large with quite a lot to do just on the property alone. The place has 4 very large pools and 1 beach like cove area where you can swim with the fishes. What’s amazing about this place is not only the options you have on site, but the service here is truly wonderful. From the time I stepped off the taxi to the time I re entered the taxi to go to the airport, this hotel went above and beyond. Easily one of my favorite hotels and one big plus is the restaurants are actually good. Try La Piazza. Bonus: I love animals, so to be able to see a variety of animals roaming through the party is truly breathtaking. Worth every penny to stay here
    Great stay at Occidental Xcaret!
    15 Sep , 2020 Millz21, 46297
    From the very second we stepped on the resort we were treated so well! Room service, staff service, and Concierge were outstanding. Everyone greets you, asks you how you are and genuinely wants to know your having a good time. Make sure you visit the “Tobacco” shop to get any essentials you may need or gifts to bring home. The food... the buffets are obviously staff serviced due to Covid. The food was amazing! Fresh daily and a large selection of different options to fit anyone’s taste. The best surf and turf I ever had was at the SeaFood Restaurant. It was amazing! The bars... they are located throughout the resort and drinks can be ordered anytime throughout food service. We were located right next to the pool with the pool bar/snack bar above, so most of our time was spent there. Excursion... we did Xcaret Park (it is a lot of walking, I’d recommend doing this your first full day here) There is a Gondola ride right from the hotel that takes you to the Park entrance. (It’s located in front of the tobacco shop) the park experience was great. I’ll review that separately but it well worth it to go. Overall this resort was filled with so many amazing moments! You will enjoy your stay and fall in love with this part of Mexico.
    Animal Sanctuary
    14 Sep , 2020 stephaniec0303, 29140
    This resort is incredibly clean, well kept and has TONS of wildlife! We had spider monkeys on our balcony everyday. About a zillion colorful birds and even Quati (mexican raccoons). The food was amazing and the staff was super helpful no matter how ridiculous our request.
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    View all  19272  reviews

    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally