Eugenia Victoria

Felt bad about writing this review during the current situation, however, then thought that actually when things start to return to normal the good companies and businesses are the ones who should benefit from visitors - sadly this hotel I do not deem as one of those! The hotel itself is generally in good condition, not as luxurious as the internet makes out but have certainly stayed at a lost worse - a luxury hotel I would definitely not consider this! The pluses:- Amazing Spa area, lovely hot stone steak and fish dishes at the outside bar, rooms cleaned daily (maids were lovely), friendly reception staff, allow full bottles of wine with meals, close to bus services and walks to the beach. Negatives:- Some of the staff are quite frankly disgustingly rude if you are British (I personally love to holiday with other nationalities but expect the same kind of treatment by staff and fellow travellers). There is a particular older waiter in the inside bar who treated me disgustingly (another British couple were treated the same as me - apparently he is known for it and especially towards women!). It became obvious very quickly that if you were British don't expect the same level of service from anybody (the girls on the outside bar and in the restaurant were lovely and friendly to be fair as was the gentleman on on the reception, other than that the staff are not great). Entertainment was dire - it's quite obvious it is the same acts and singers etc. who have probably been doing their sets here from the day the hotel opened. The Food:- Can honestly say this is the worst all inclusive I have ever stayed at. The food was bland, sometimes it ran out and was just generally of a very poor quality. I like a dessert, but there were never any desserts!! Yep I could not believe it either and ended up having cheese and biscuits each evening in place of a dessert - have NEVER experienced this before in my life, I usually put weight on from desserts, this holiday I actually lost weight! The plus was that they allow you to have full bottle of wine/cava with your evening meal which was a lovely touch to be fair and something you don't usually get at A/I. The pool area was nice and was kept spotlessly clean and there were never any issues with getting a sunbed. The Spa, which was included, was the best part of the hotel, it was simply amazing and we made full use of this area most days. Free bus to the beach/Maspalomas dunes was also a lovely gesture. In summary, there are probably a lot better places to stay and spend your hard earned money than this hotel (the Sister Hotel up the road seemed a lot more modern and relaxed but only visited for a drink/lunch which you can do if staying at this hotel as wristbands are the same). For us, sadly we will not return to this chain of hotels again due to the treatment we received from staff here.

Arrived and the hotel looked dated, and it was, 2 out of 4 lifts not working, paint work peeling, carpets threadbare, electrical fittings hanging off walls, food in the restaurant is cold, and not replaced when all is gone, not enough seats, you can spend 20 minutes finding a table that is still dirty from previous use, wine is like water, the outside terrace has a major problem with pigeons when you are eating your lunch, at night the outside entertainment is German/Dutch hotel guests dancing, who think they could win strictly come dancing, same night after night. All in all avoid this place there are better hotels for the same money..........

My partner and have stayed here on several occasions over the past few years and we have never been disappointed Having read some of the less favourable reviews I do feel the hotel and it’s staff is probably being harshly judged. I’m not saying they are all wrong but the hotel can’t be held accountable for the behaviour of all its customers and it’s a balancing act to get several nationalities with differing cultures to all engage well together. The food is always good with a varied selection. Always lots to eat and the wines are decent and drinkable. Of note - What I do want to point out is the genuine warmth, kindness and care the staff displayed when it really mattered. We were there when Spain went into lockdown and despite the fear, anxiety and uncertainty felt by everyone - including the staff - they were brilliant. Everyone had a smile on their faces and tried their hardest to keep things as normal as possible despite working with less staff around. The entertainment team went out of their way to keep spirits up and and despite some restrictions ( pool . Wellness centre) it still felt as if you were on holiday . Yes, you can pick fault in anything if you look hard enough and the Eugenia is not perfect. What we did find out though is that when things got tough - the staff and management were brilliant!!