HD Parque Cristobal Gran Canaria

Whilst staying at this hotel on our first day we walked through reception from the road to the pool area, which is only a short distance and there was no-one in reception. The female receptionist, at we got through to the pool started shouting MASKS, MASKS, MASKS.... so we apologised and said we had just arrived and will wear them next time... and we walked around the pool. The mad women started running after us around the pool in front of everyone, screaming MASKS SIR MASKS SIR MASKS (we didn't have to wear them outside). I asked what she was doing and she was demanding we go back inside, and back to the front of the building with to put masks on to walk back through...... I told her to get a grip! Due to the change of UK advice on travel to Spain, our flights were cancelled so we have to leave early..... it was the same rude receptionist, who when we asked to check out early refused to check us out, saying we couldn't check out until our date on file. We asked for a recipt which showed the day we checked out for insurance purposes, she again refused. So we rang hotels.com and got them to ask. I was on the phone to them as they rang her whilst I was stood next to her, and she lied to them saying reception was closed..... She ruined our holiday. she is rude and needs to leave some customer services... we will never visit this hotel again whilst she is employed by them.

Just returned from a most relaxing and enjoyable week. The Hotel itself is made up of a number of Bungalows set in secure grounds accessible only through the main entrance or via your own wrist band which acts as a key. The effects of the Covid19 virus are clearly evident and the hotel has implemented all the appropriate measures to keep visitors safe. Face masks must be worn at all times when in social areas, there are hand sanitisers everywhere and you are encouraged and reminded to use them every time you enter and leave the dining room plus they are on every serving area to use before taking any item of food. Sunbeds were cleansed as soon as they became vacant and similarly when you left your table in the bar area. Cannot fault the efforts of the hotel and its staff. Even the supermarket next door took your temperature, made you sterilise your hands AND put gloves on BEFORE you could enter. Enough of the covid19 stuff, as an ex nurse and a current Health Care Manager I could not see anything else that could be done. Our bungalow was clean and spotless on arrival and maintained throughout our stay with daily cleansing and fresh towels/bedding. The rooms are spacious and very well equipped with tea / coffee sachets, toaster and kettle even though we were All Inclusive. The bedrooms were comfortable (obviously not like home) but we slept well and the Air conditioning, included, was a godsend. Each bungalow have their own sunbeds and sufficient room to use them if you fancy a little privacy or quiet away from the pool area. There are several pools for you to choose from and throughout the day there re plenty of activities ranging from Yoga to water aerobics and even a pool party where the entertainment was excellent. This was followed on of an evening where there was a kids disco every night followed by adult entertainment - something to appeal to everyone. Food was very good - excellent. This hotel caters for individuals from a number of countries and this was reflected in the food choices which was extensive and covered the majority of nationalities we saw, including English. Food was fresh and always had fish, chicken, pork, beef, vegetarian and local dishes available. Staff are very helpful - they maintain a calm organised restaurant making sure we were all safe but ensured the measures in place did not detract from the dining experience. Food is available literally morning until night. One thing that could be improved - labelling dishes. Staff could always so what the dishes were and if they had allergens but as Coeliac it would have been nice to not have to keep disturbing the staff. Reception was always willing to help, they were patient with our requests and always able to help. Location may be seen as a draw back, it is quite far from the beach but there is a free shuttle service three times per day - we chose to walk there (30 minutes) but enjoyed visiting small shops and a bar on the way down. Taxi is only 4 Euros to come back. I would highly recommend this hotel - would I come back - YES.

We didn’t get the holiday we booked. This may be down to Tui and we are dealing with them on it but hotel were not helpful at all in dealing with complaint. We booked a premier room which was meant to have double sofa bed, separated bathroom and toilet, sun cream pack, beach bag, luxery toiletries, sweets and cava on arrival, wine every day, access to private breakfast room, robes and slippers, pool towels, late check out.... we had none of these things. On realising this we went to the hotel and tui rep and were basically messed around and fobbed off all week. Hotel staff unhelpful and dismissive. The room was run down and dirty in parts. Sink blocked and safe and phone not working. Air con controlled by one controller which was not good for separate bedrooms. We couldn’t bathe our baby in bath as there was a bidet in the way so he had to bath in sink each night. We had to fight for our late check out and even though it was agreed our keys were shut off at 11 on the day of departure meaning we got locked out of the resort by the shop and had to walk on the hottest day with baby and child. Reception didn’t apologise just told us we were supposed to come get more time added onto key!! We weren’t told this previously! The general hotel area was nice. Nice gardens well kept and pool area brilliant for kids. However The hotel sell day passes to anyone to come in. So on weekend the pool is packed with Spanish families and very very busy. If the uk flights hasn’t been cancelled I have no doubt we wouldn’t have had any beds free. The bar at the family pool will not serve you drinks unless you are all inclusive. We went self catering and this was difficult with the facilities given in room as they were very basic. We tried the buffet restaurant once and were unimpressed. There were no labels and not much choice. Wine was un drinkable. We ordered a cocktail one day and it was clear they Didn’t know how to make it and we ended up with a half full glass ! The spa area was really good. Nice staff and treatments. On site shop was good and well stocked. We didn’t really like the surrounding area so we drove to Melenares each night for dinner and that was lovely.