Servatur Waikiki

Love the design of the Hotel. Its unique circular towers distinguish it from other hotels which is handy if you need a landmark while strolling around the area to find your way back. In Tower C room 242 we stayed for 10 nights and we had a lovely pool view. It was a lovely family-oriented hotel. They made an effort to entertain the children as well as the adults in the evening entertainment .We went there as a group of 4 people (two couples). Because of the Coronavirus, the hotel was operating at about 50/60% of its capacity and this was serendipitous because with fewer people we never had to queue in the restaurant, never had trouble getting a table for the evening entertainment. Nor were there any problems getting a sun-bed or using the jacuzzi. The food was reasonably good, the beer wasn't great and seemed very low in alcohol content. The staff were generally friendly. Unfortunately because of the Coronavirus situation most of the day trips to various attractions were closed. However, this hotel catered for all our needs and that is so important in the current situation. In fact, it is the only place I have ever been that I would consider coming again. We generally prefer going on holiday to somewhere we have never been, but we would make an exception for this hotel. The rooms are small and basic, but boy do they do a fantastic job of keeping it clean ( did not see 1 cockroach which is unusual for the canaries.).It really does deserve it's 4-star rating IMO. What I have learned from this holiday is that the Hotel is just as important as the destination itself and in the current climate, MORE IMPORTANT! My only gripes concern hotel policy; allowing topless sunbathing,is, IMO, inappropriate in a family orientated hotel environment. Secondly, the reception wouldn't help me with a mix up with my transfer back to the airport. In fact, the guy on reception told me he didn't understand why the company collecting me had to send a fax with the pickup time ( why can't they just email you?) It all seemed too much trouble for him. What he failed to appreciate was that if there is a problem with the pick up, we will likely rely on the hotel assisting us because most of the hotel staff speak Spanish and most guests do not.Most hotel staff on reception are required to speak other languages, people who work for the transfer companies are not, many of these staff do not speak other languages in my experience.Other hotels have been happy to assist in this regard, why can't this one , why is it too much trouble for them to assist?

We booked last minute with Tui , we travelled as a family of 4 and had 2 rooms , the rooms are small , so we were glad we booked 2 , the beds are comfortable and the pillows are great. We were really impressed with everything about this hotel, Servatur have really gone out of their way to make your holiday safe , masks have to be worn around hotel and entering the restaurant and bar. Staff clean areas often , the only place that could be clean more was the area around the pool , there were stains from spilt drinks the day before , or even the day before that. Didn’t really see anyone cleaning around sun beds. Food was lovely , all served to you. Drinks plenty especially the cocktails. All in all a good family holiday and a good place to stay .

We stayed at the Waikiki between 02-09 August 2020. First thing I would mention is that the Canarians take precautions against C19 far more seriously than the UK. If u don't have a mask on in public indoor places you WILL be told to put it on. In the hotel, on arrival, you will have your temperature checked, all sunbeds and tables are set out to maintain social distancing, the pool is checked and cleaned daily and there is hand sanitizer everywhere. The all inclusive offered good food choice, all freshly cooked. The food was initially served by staff but this changed during our weeks stay to "help yourself". As long as you sanitize your hands afterwards we felt this was still safe. The beer is called Tropical and is self service as is coffee and soft drinks. The cocktails were ok. The Mojito was our favourite. Rooms were cleaned daily with fresh towels. Bed linen changed once in the week. The resort is nice but not the most picturesque. The beach is clean and again social distancing is strictly practised. Helicopters fly along the coast to check this and police also patrol in vehicles. All in all a very good hotel who are trying more than their best during this pandemic to keep people safe. I would have no hesitation to recommend to anyone contemplating a visit to Gran Canaria.