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Flights Updated (pp)
Riu Palace Riviera Maya
Holidays to this hotel start from only
From only £ 1209 pp
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Tripadvisor Traveller Rating 
Based on 8564 Reviews
Based on 8564 ReviewsWhy pick First Choice
Our Insiders are travelling our 180+ destinations to bring back the best local recs.
Plane or train, add a Weather Guarantee, experiences, bags and transfers – you pick.
Spread the cost with low-deposit payment plans and absolutely no admin fees.*
Book with Flex to cancel for free* for whatever reason up to 14 days before you fly
For 30 years + 4.3 on Trustpilot + ABTA & ATOL protection + 24/7 on-trip chat.
Overview
Hotel Overview
Features
Hotel Features
Best Prices
Best Prices
Overview
Official Rating:
Items marked with * incur extra charges which are payable locally.
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Beachfront location
- 4 pools and a spa
- Ideal for weddings
Location Information
- On the beach
- Near central Playa del Carmen, including 5th Avenue - 3km away
Getting to the hotel
- 90 minutes from CANCUN AIRPORT (by Coach)
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Beachfront location
- 4 pools and a spa
- Ideal for weddings
Location Information
- On the beach
- Near central Playa del Carmen, including 5th Avenue - 3km away
Getting to the hotel
- 90 minutes from CANCUN AIRPORT (by Coach)
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Beachfront location
- 4 pools and a spa
- Ideal for weddings
Location Information
- On the beach
- Near central Playa del Carmen, including 5th Avenue - 3km away
Getting to the hotel
- 90 minutes from CANCUN AIRPORT (by Coach)
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Beachfront location
- 4 pools and a spa
- Ideal for weddings
Location Information
- On the beach
- Near central Playa del Carmen, including 5th Avenue - 3km away
Getting to the hotel
- 90 minutes from CANCUN AIRPORT (by Coach)
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Beachfront location
- 4 pools and a spa
- Ideal for weddings
Location Information
- On the beach
- Near central Playa del Carmen, including 5th Avenue - 3km away
Getting to the hotel
- 90 minutes from CANCUN AIRPORT (by Coach)
Tripadvisor Traveller Rating
Further Reading
Things you'll love
- Beachfront location
- 4 pools and a spa
- Ideal for weddings
Location Information
- On the beach
- Near central Playa del Carmen, including 5th Avenue - 3km away
Getting to the hotel
- 90 minutes from CANCUN AIRPORT (by Coach)
Items marked with * incur extra charges which are payable locally.
Special Assistance
Our Assisted Travel team are on hand to answer any questions and make sure your trip works for you. Plus, when you’re ready to book, they can help arrange airport or flight assistance to get you there smoothly.
Give them a call on 0203 451 2690 or visit our Accessible Holidays page for more info.
Reviews
Tripadvisor Traveller Rating Based on 8564 Reviews
Based on 8564 Reviews
Traveller Reviews Ranked #28 of 402 hotels in Playa del Carmen
Traveller Rating
Excellent
5630
Very Good
1877
Average
597
Poor
246
Terrible
215
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
shaun711 said...
Top Hotel with great Staff
Travelled on 07/2025
From the moment we arrived we realised that we had picked a top hotel .
Front desk happy to greed you and check you in for a truly magical experience to stay at the Palace .
Rooms were amazing with all the great facilities .
We have Traveled all over the world and this was far the best staff ever we had ever experienced in all departments .
On reflection the hotel cleaning staff worked so hard keeping the place so ...
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511South26 said...
Rui palace
Travelled on 06/2025
The Rui Palace was fantastic and the staff and people were brilliant we had a fantastic holiday thanks ...
Paulbellie04 said...
Barnett trip
Travelled on 07/2025
Great hotel but the beach area was dreadful with Sargassum also the smell was really bad making us go to the other palace pool a couple of days....
498lindac80 said...
Great place.
Travelled on 07/2025
Place was more than I expected. Very clean, great food and great service, specially from Claudia at the main lobby bar. Great place for a family trip. ...
831wesley79 said...
This place is very nice the service is very good they take care you food is very good and drink
Travelled on 07/2025
I had a good time good food good drink the service is very good nuttin to complain the service is excellent this is the place to go I recommended to visit ...
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