Royal Hotel & Suites

We spent a week at this small hotel and resort towards the end of September. Polychrono is about an hour and a half from the airport depending on how many pick ups and drop off's you have . The location to the town and beach is less than 10 minutes walk. The rooms are really big, we had a pool room view, all with balconies, there is a kitchen with fridge and kettle, plates glasses etc. The pool rooms are really nice slightly smaller and quite expensive over 600 euros extra for a week, these rooms do not appear to get the sun so you would need to go to the main pool area for sunbathing. The grounds and pool are always being maintained, Very clean and very well managed. We booked the bed and breakfast package which allowed us to experience different restaurants,. We did eat in the main restaurant once for dinner, food was ok but might get a little repetitive for a 2 week stay. The breakfast was nice, always somewhere to sit even at busier times, the out side seating was nice when it was very hot. The food from the pool bar at lunch time was good and reasonably priced, so were the drinks. Staff were friendly. We had a very nice stay, booked with Tui. The rep was very informative and passionate about the location, the trips we booked on were good value for money. Really nice holiday.

we booked as a party of 6 for 2 weeks at this hotel due to theThomas cook closure. My self and my husbands room was one of the refurbished rooms so we had no problems with ours. It was spacious and bright. The cleaners did very little on the first week made up bed and put clean towels in daily it wasn’t till other guests complained about not getting cleaned that they started cleaning sinks and mopping floors. We were told by other guests that the hotel was due to shut 2 weeks prior to our stay and only stayed open because of Thomas cook collapsing. They really shouldn’t of as the staff were all very tired and were quick to tell you they needed a break. As the second week of our holiday became it became apparent we were going to be the last 6 in the hotel things stared going down hill from here. They ran out of mixers, ice creams, cocktails were taken off menu as nothing to make them up with. The food was very repetitive pork chicken and pasta for lunch and dinner if you ate after 6:30 food was cold dried up and not appetising. This should not be rated 4 stars . On the Wednesday staff started clearing up the bar and we were left with very few drinks. We were made to feel very unwelcome come the end of the week. The family had a family lunch on the Thursday which they invited other family members to the bar. And made us feel very uncomfortable going into the bar with them all sitting there. This hotel really should not advise as all inclusive as Iv never known all inclusive like it no bottles of water you have to pay for drinks after 10pm and all inclusive guests have to drink out of plastic glasses all the time but if you are a paying guest you get glass glasses.