Anastasia Apartments

Hotel is set in a quite neighbourhood, but the local facilities are great, a short walk to the main strip where you can enjoy a relaxing drink and find array of pubs and restaurants. The hotel facilities are great,(if all inclusive).Staff are friendly and offer good level of hospitality. My room was ok, abit basic but offers all the necessary in-room amenities. Breakfast is good, caters for all. The Dinner selection is good; but after 4 or 5 days the choices become repetitive. The inclusive bar choices are limited, no premium drinks, more like watered down spirits. Entertainment is limited throughout the day, and in the evenings. The waterpark at the back of the building is amazing, and provides good atmosphere for all ages. If your into such parks you may wish to try WaterWorld in Ayia Napa. During my stay the Nationalities ratios were : 60% Russian, 20% Polish, 10% Ukraine and 10% English. In general. I would recommend this hotel but probably wouldn’t stay here again. Why! The security in the hotel is poor, on several occasions I had to reset my key, not once did the Receptionist confirm my name or address, before handing me another set.

We arrived like many of the reviews at about 2am, and were placed in the apartment side, opposite a pub which has karaoke every night till at least 2am. The hotel side has a similar issue with a rave music open air club and karaoke bar opposite. Not the hotels fault, but if not addressed, will stop any return visitors. We had two one bed appartments for the 6 of us. No TV or other 4* facilities but great free WiFi and super air con, so the kids could stream and contact people etc as they chose. Breakfast was great for our family, the best meal of the day. Pancakes and omelettes made to order, as well as the usual shortened selection of continental pastries. Tables weren't allocated and no waiter service so please don't expect any kind of seating service for any meal. Lunch again was ok, usually something the fussy family that I have could eat. Usual array of pasta, meat and fish dishes, as well as pizza, hot dogs, chips etc. If you didn't want to leave the pool there was a very limited snack bar making toasties, chips and burgers. Evening meals were hit and miss and like other reviews, we took up the offer of using other restaurants belonging to the chain of hotels. The entertainment in the evening is truly the worst I've ever experienced. Most of the team are English, which was a plus. However, that's the only plus. Of the three males, the Yorkshire lad had something about him and was clearly frustrated at his colleagues. Of the other two, one was clearly recruited as he spoke russian but had no other interest, and the strangest male was Ashley, who had the ability and finesse of Craig from coronation Street, and could have easily been his stunt double. How can someone who has been doing the same dances and routines with the kids all summer, still not know what to do, or even how to have a conversation. Strange recruitment by Thomas Cook. The females all worked very hard doing the best with what they had, but clearly need to physically listen to their singing as again delusions of grandeur appear to dominate. The AI facilities are ok but frustrating. You CANNOT use other hotel bars or restaurants even though they call it a complex. Bizarre. There are three hotels in this so called complex that are all owned by the same company, yet you can only use the bar in the hotel you are sleeping in. So effectively you had to walk 100m with drinks from one bar, even though there is one right next to you. Very strange set up. This needs addressing in the hotel. We booked this as a last minute getaway, paying circa £3k for 6 for a week, so we were happy enough, but others had paid £1500 for ten days. Clearly not worth that, and for next year if I was to rebook they're asking over £7k. I think I'd rather go to Florida for that price! Overall it was ok, the outside venues need closing or speakers limiting, allow the customers to use the other linked hotels bars and restaurants, and get the maintenance team working on the many small jobs that could improve the overall appearance of the place. Staff were polite and business like which is all I need for a holiday. Clearly nowhere near 4* service or standard, but suitable for a week in the sun in a lovely little outskirt of Protaras.

Honest review: family of five. We arrived at 12:15 pm, the guy on reception was nice and explained although we wasn’t eligible for the all inclusive as it was past midnight we could have a drink and a sandwich. We dumped out bags and headed to the bar to be met by a a rather rude women on the bar who told us we could have a sandwich but it was a choice of ham and cheese or cheese and ham, and was stale adding insult to injury. I requested a glass of wine and was refused and ended up with lemonade although my husband was allowed a beer and my girls had juice. We finished our drinks and went to our room which was fairly rundown and not very clean. By this time it was 1pm and we collapsed in bed only to be kept awake until 3:30 by the ridiculously loud rave noise across the road (we was in the hotel not the apt) I felt like crying at this point. The rest of the week went by relatively ok, I can only reiterate other people, food ok, not a massive amount of choice especially at dinner, the lunch and breakfast options seemed to be more substantial. Saving grace was the al a carte that you could book into (do this ASAP) all was ok but you had to eat what they gave you, the only restaurant we’re we was allowed some choice was the Italian. The Meze was the standard which was brilliant and above par in all locations however after experiencing it once it would have been nice to have an alternative option (no, we wasn’t aware when booking the restaurant). Pools were a bit shabby and not particularly clean, lots of cockroaches (again it’s cyprus so ...) however water was clean although we saw a woman in the waterpark on a lilo with a horrendous case of verrucas (or some sort of foot disease) and there was no disinfectant pool to wash your feet in first. not cool !. Amenities in local area where the usual, lots of little overpriced tat shops and a few bars, beach was ok but not a patch on fig tree or nissi. The loveliest staff were the waiters in the buffett and the young lady who was training alongside the headwaiter in the bar, the rest were rather rude. All in all I would return to Cyprus in a heartbeat just 100% not this hotel, it’s a 3* at best how on earth thomas cook can accept it’s a 4* is beyond me (I know it’s an amenities thing but it’s seriously lacking all round) We paid £3700 for a week for two adults three children and in all honestly I would rather save and pay more and go elsewhere, either in Aiya Napa or Nissi area. Between a lack of sleep (music till 3:30, thurs-sat) rude staff, poor food, run down hotel and bad hygiene I wouldn’t waste my money. Additionally I wouldn’t use Thomas Cook either, we saw the rep only once and on the flight home the air stewards were ridiculously loud ( delayed flight to midnight) banging and talking with all the lights on. We flew with TUI in April and the whole experience was so much nicer ! See pics more info