Anastasia Apartments

Q1i stayed at a villa n this hotel staff couldnt b any nicer they let us leave our luggage n use the facilities 2 change 4 the airport free of charge x x.even had 2 irons in the luggage room we left out luggage for 7 hrs

I was really worried about our visit having read the previous reviews. Having spent a week here I can say that some of the reviews are a little over dramatic. We stayed towards the end of the season so the hotel was quieter - no problems with queuing for food or finding a sunbed in either the water park or by the pool. The hotel itself is in need of a refurb. There are stains on the carpets, the chair cushions and ceiling tiles are past their best. We had a family room which was cleaned everyday. It was fine for us for a week however any longer may have been a struggle as there is limited storage space. Beds were ok however personally I didn’t find it too comfortable. My main gripe about the room was the air con which was extremely noisy. Even in October we had to keep it on during the night but for me that meant a disturbed sleep. The food in the hotel was good - typical all inclusive style buffet and quality. Breakfast was good - not always the hottest but fine, and plenty of choice. The great thing was the dine around offer that came as part of the all inclusive package, which allowed us to eat at several restaurants within the same hotel group. All had a set menu with a couple of choices per course, the only exception being the Chinese which was fixed dishes but we could add extra if we wanted to. We ate at the Chinese, Mexican, sea glass (Italian) and an Italian on the main strip. All were great, and for my fussy son, there was the option of a kids menu when he didn’t want the main menu. The walk into protaras is lovely - walk along the seafront boardwalk and it takes 20 minutes. We didn’t go to any of the entertainment which in part was because there was no information we could find on what was on. We used the water park a few times which the kids loved. The “rave” bar that is mentioned in other reviews was closed when we arrived on 16 October so can’t comment on how loud it really was. In summary, we had a good week but I probably wouldn’t stay at this hotel again until it has had a refurb.

To say we were very upset with this hotel is an understatement. It does certainly not live up to the 4* standard that it purports to be. We have stayed in many 3 & 4* hotels in Cyprus and we have never experienced a holiday as bad as this. From the moment we arrived it let itself down. We arrived after midnight. All hotels I have stayed in offer a welcome drink regardless of the time of arrival plus a decent variety of late snacks, not just for arrivals, but every night for all guests. But this hotel offers nothing except a pre-packed, dry as a bone sandwich on the counter at reception. And that wasn’t offered to us, we had to ask. We were all inclusive, but as it was past midnight, although the bar was open we had to pay. None of this information was forthcoming, other guests informed us of this. A porter was not offered to take our cases to our room, which although not a problem, is usually offered in other hotels. I have no complaints about the room, except for the balcony. The side of the hotel we were in, seemed to have birds nesting. I had to scrub the chairs and table of dried bird excrement. This was not a one off, as every day was the same. This is not just a failing of the cleaners, but the hotel who should employ an Avian exterminator to deal with this problem. This is the first 4* All inclusive hotel I have been in where the contents of the fridge is not replenished every day. And always includes beer. This one only included a couple of cans of Pepsi, 1 7up and a bottle of water. None of this was replaced. Toiletries were only provided once and not replenished as is the norm in other 4* hotels. Although when asking the maid, she kindly provided us with some. Our card rarely worked and I either had to find a cleaner who kindly let me in or go down to reception to ask them to re-set my key. The lobby area, although kept clean by the cleaners, was very shabby. Lots of the seats were very stained and unpleasant. Not very welcoming at all. I have included photos. I have no complaints about the actual food offered, as it was of a good standard. But there was not the variety of choice that we are used to in other 4 star hotels. Particularly the desserts. Only 1 or 2 choices of prepared desserts plus only a few choices of fresh fruit. Usually, apples & peaches. The pool area at first glance looks lovely. But the cushions on the sun beds were absolutely filthy and stained. We did obviously put towels on them, but quite honestly the state of the cushions led us to not want to use them at all. The lifeguard paid absolutely no attention to the pool & it’s swimmers. He sat at the bar drinking & chatting the whole time. He was too far away from the poolside and would not have seen anyone in trouble from where he was sitting, even if he were paying attention, which he was not. Many health & safety issues around the hotel. Obstacles such as oil pipes refilling a tank, running for a good few yards across the walkways and in extremely poorly lit areas, after dark. The most dangerous one was the rail that was coming away from the wall of a very steep pair of concrete stairs going down from the pool to the spa area. I reported this once day for 3 days before it was repaired adequately. If someone had held on to that fail as they were going down the stairs, they could have had a very serious accident. I do not think this was taken seriously. A very limited supply of pool towels, for which we had to constantly go back to the spa to find out when they had been replenished. Nothing was working in The Spa for the whole duration of the holiday. No Jacuzzi or Sauna or Steam baths. Entertainment. Entertainment was almost solely provided by a few Thomas Cook Entertainers. The hotel offered no other decent entertainment except for a couple of professional shows, that were sooo bad. No stage set at all. Just a person standing in the centre of an empty stage singing out of tune and making up their own words to the songs, as she clearly didn’t know them. There was one really good act, but as it was not advertised anywhere in the hotel, we only caught the tail end of it by accident as it wasn’t in the show area, but right over the other side of the hotel. I cannot fault the enthusiasm of the Thomas Cook Entertainers. They were a lovely friendly group of people. They organised fun games around the pool every day, but sadly were very poorly equipped with sub standard poor quality equipment. They had to use their own initiative to make up games that cost very little. E.g. Guess the number of pages in a book, or number of toothpicks in a cup. The dartboard was falling apart and the darts were less than adequate. Other games were made up using things such as empty drink crates. They worked very hard but were limited by the lack of money spent on games equipment. They did put on shows in the evening, but again limited to very poor sound equipment and lack of costumes. They had to perform the shows in the T Shirt and shorts they’d worn all day. They organised a game of bingo, which we went round to take part in, only to find all you won was a certificate! We would have been happy to pay for the tickets, as has always happened in every other hotel I’ve stayed in, when usually there is a prize for the winner. The “ Show Area” was a shambles and very poorly maintained Coupled with this and the very poor entertainment very few people frequented the area. There was only one bar person on duty. The area was very poorly lit, not just low lighting, but virtually pitch dark. The plastic chairs were filthy and the tables had not been cleared or wiped from other peoples drink. The drinks in most areas, were ok if you had beers or spirit. But the soft drinks and mixers were flat, whichever bar we went in. We resorted to buying our own cans of mixers from the local supermarket. To summarise- there was no part of this hotel and it’s service that was 4* Although cleaned daily it needs a thorough refurb and replacement of the chairs, furniture that are either stained or in a state of disrepair and there are many in all of the communal areas. The lack of signage means that you have no idea where anything is or where the entertainment is. Entertainment in general is sub standard for a hotel that claims to be 4*.