Hotel Golden Coast

I will start from the positives: The superior room is spacious and clean, breakfast was ok but not very good quality for a 4 star hotel. The decoration is outdated and the common areas of the hotel need renovation. But.... definitely not good price quality ratio. For 171 euros per night you expect much more especially this period that hotels need customers. Very inconsistent information about prices and check out times and when this was pointed out at the staff I was asked to find the person that gave me the first information!! when i complained about this to the quality manager i was informed to my surprise that i am not able to understand what heard!!! Their behaviour is very disappointing as their services and overall quality and i will definitely never return to this hotel. The area has much better hotels to stay at this price.

Me and my family passed our weekend at Golden Coast.We had a great time and we came back with the best impressions.The room was really clean.It also had comfortable beds and pelows.At our arrival time in the room,a plate of fresh fruits,snacks and a bottle of wine is situated for wellcoming us.The bathroom was in a nice condition.I'm verry pressed of the great variety of the breakfast especially with the freshly handmade omelettes.The other meals(lunch and dinner)are at the same level quality as the breakfast was.There were also really good deserts. We spent the first night with three other families at "Por El Mar beach bar".The atmosphere there,was chilling and relaxing.We pre-ordered a fruit and a cheese&deli platter,they were huge and tasty. Furthermore we went at the pool bar where we ate traditional Italian pizaa baked in wood-fired oven of "Mamma leone" italian restaurant. The stuff of all the parts of the hotel was friendly and polite. Finaly we had an amazing experience and i can't wait to visit this fantastic hottel again.

We had booked this hotel because: (a) it had a high rating in Tripadvisor, (b) it offered us a "special price" and (c) it was well located. However, shortly after arrival we realised that the "special price" we had paid was accompanied with reduced service standards, most of which were disguised as 'Covid-19 measures'... For example: at breakfast guests had no access to the coffee machine or the drinks station; instead they had to queue up where one waiter would give them their drinks. Yet, there were 2 other waiters who were eager to take the guests' order for frappe (Cypriots' favourite coffee) and bring it to their table, at an additional cost of course. Another example: the air-conditioning units in the rooms were set for a specific temperature (I believe 26°C). Due to the heat wave, we were sweating but could do nothing about it: even if we were to set the air-conditioning at 10°C, the outcome would still be the same. The hotelier wanted to reduce costs apparently... Our room was too small for 4 people (my wife and two young kids), the furniture was dull and old (1980s style - perhaps the same age as well) and was supplied only with 2 mini soaps throughout our 7 nights stay and an installed bottle of shampoo! Food was always buffet with queues (at breakfast after 08:30 there were 5 different queues!). The quality was average to unsatisfactory and without a big variety. There was a shortage of staff in the restaurant, especially at breakfast after 08:30. Once again, it seems that the hotelier's intention was to reduce cost, although this did not reflect the price we had paid. On the other hand, as said before, the hotel is well located in front of a very nice beach and next to a couple of nice tavernas and a trendy bar.