Hotel Golden Coast

Our first time in Cyprus . Weather was fantastic does get cooler on a night but we expected it. Our flight was delayed on way out so we arrived very late at night and directed to the hotel where they had plated some dishes up. This was a nice gesture but the food was at best average. We went to the room we had one of the family ones with bunkbeds and it is very small. My children are 4 and 7 and if they had been any bigger we would have really struggled. Not much space for our clothes and we struggled to put our cases out of the way. Breakfast was fine a limited range but what was available was fine. Getting a coffee poured seemed to be more miss than hit. But as with every area of this hotel the staff work extremely hard but there just wasn't enough of them. The pool area was fine never a struggle to get a bed but it just never seemed to be cleaned ( the tables etc) again lack of staff. Nice steps down to a lovely beach which was one of the high lights. The best part of this hotel was the Greek restaurant I'm so glad we paid for premium as eating here everyday saved this holiday for us. The staff at the kids club were also brilliant. Especially the English girl (had hurt her ankle but just got on with it) my little boy really enjoyed her company. The evening buffet was dire very limited choice for adults and kids. It just felt that as hotel was getting ready to close for winter they were just trying to use up whatever they had might be different earlier in season. The evening entertainment was poor being expected to pay to play bingo was a joke and I didn't think the kids club staff should be made to try and sell these cards! My kids loved the mini disco but other than the occasional act that was it. Even a DJ would be better than nothing. We did go on the glass bottom boat that left just outside the hotel for the day that was a good trip. We also visited the ice cream van on the beach every day the guy who runs it was a legend . Would I recommend this hotel no. It was an expensive holiday and It needs a refurb, employ more staff to clean and serve and improve the food. Staff that do work there are very friendly though.

Food is very very very basic. Cleanliness of hotel is concerning. Staff are very rude and the holiday season hasn’t even started. If the place was looked after it would be an ok hotel however the cleanliness and staff really let it down. Pool bar staff are shockingly abrupt

We arrived on the 3-4-19 having booked to rooms, one was in the outer building. On check in I was given a two rooms in the main hotel and my daughters had the room next door with adjoining doors. This was courtesy of the manager. We met our jet 2 rep the following day her name was Dora and the things she arranged with the manager for us was amazing. I'm a type 1 diabetic and wear a libre sensor. I met with the head chef who went through the whole menu and catered for me separately. The staff from front of house and bar housekeeping are so approachable and friendly. The hotel itself is beautiful nothing was to much trouble at all. Bus stop right outside the hotel also a kebab restaurant two minutes from the hotel highly recommended a visit. This trip has been amazing and I cannot wait to come back with my grandson next year. I know every has there own personal preferences but just speak to the manager he is an amazing man. Thank you for making this a memorable holiday Mrs Kour