Puerto Azul Suite Hotel

2nd time staying at the Puerto Azul. Great hotel. Good choice of food available all day. Amazing views of Puerto Rico from the hot tub/infinity pool. Brilliant staff especially Angie on reception. Would definitely recommend.

Thoroughly enjoyed our half term escape to Puerto Azul. Our stay spanned the Sunday - Friday, and upon arrival we were greeted to a clean, picturesque setting (mountain backdrop!), friendly staff, and a spacious and homely suite with comfortable beds and convenient lounge area. The pretty coastal town (with beaches or paved walks) of Puerto Pollensa is about 200 metres from the hotel entrance, which has copious restaurants, bars and picture postcard views. A convenient Spar shop is also within a few minutes walk. The buffet food was excellent, with many different tastes catered for. The catering manager Malena could not do enough for us, as well as putting our lack of a 2nd language to shame! Pool was clean and caters for different swimmers - though be wary it can be cold upon the first plunge... Overall very impressed with the hotel, location and general thought the staff put in. Would not hesitate to visit again.

Pros: Ideal location. Very close to Port Pollenca. Great area for storing bikes under the Hotel and well kitted out. You did need to hire a bike lock but this was on a deposit basis and had your deposit refunded once the lock was returned. Hotel staff friendly. The restaurant staff were happy to set a table up for a meal outside as lovely and warm still but also handy with a sleeping baby in the pram as it was quiet. The room was great and having a separate living/Dining area to the bedroom was I deal especially when it came to the baby’s bed/nap time. Sandy play area not far from the room which our little boy loved and the small soft play area indoors. Would have liked for some information to be given about facilities when we arrived at the hotel. Cons: For a 4* hotel I wouldn't expect to have to hire towels. It was rather annoying as not experienced this in a 4* hotel before especially when there are 3x of you. Having to hire a Kettle was also an issue especially with having a baby and needing it to sterilize bottles. When you have booked a suite you would expect a kettle in the room.. There was an issue with air-con where the hotel switched it off explaining it was cold however for Brits 25oc in a bedroom is too warm especially with a baby, we couldn't open a window due to mosquitoes and lights being left on outside by the hotel. On 2x occasions we had to wait to be seated in the restaurant as all free tables were still dirty, the restaurant staff seemed to need more support. The food was good, but I wouldn't say great. Not much choice and lacking in some areas for verity. I would have expected more seafood as we have had in previous hotels, we have stayed in. The best we got was Paella and fish goujons. I was a little disappointed with Cottage Pie and Chilli, I can have that at home