Be Live Experience Orotava

I came with a large group of friends and we can all say that all bar staff were excellent and severed our request without hesitation , one of the Activités reps “ Gabi” was excellent with the way she got us to get up and take part in various activities . She was an integral part of our holiday

This review is based on my experience here. I will start by saying that this hotel may not be everyone's cup of tea, especially if you want a lively place. HOWEVER, working in customer service myself I can't fault the service we received from start to finish. We paid for all inclusive plus which allowed us premium alcohol and we also had tea and coffee making facilities in our room - When we arrived, this was not in our room and when we spoke to reception in the evening the guy on the desk spoke very little English so we waited until the following morning when we knew our rep was in resort. We went off for the day and when we returned, we had a kettle and a selection of hot drinks as well as bath robes and slippers which were also part of the AI+ upgrade. The hotel and grounds were immaculate and our room was cleaned every day. The pool is a bit on the small side, however there were very few guests who used it whilst we were there. I saw the pool being cleaned and chemical levels tested every day from our balcony as I had my first essential coffee of the day! The food was very good and there was plenty to choose from at meal times as well as snacks/ice cream throughout the day. Cocktails were great, bar staff cheerful and friendly. Certainly no favouritism for the Spanish guests, not that we witnessed anyway. The only down side is that this hotel is in the North of the island - Whilst Loro Parque is nearby, if you want to go to Siam Park or on any of the boat trips be prepared to travel approximately an hour 20 mins to the South. Thank you to everyone at Orotava for a fantastic and memorable holiday! Room 418 - 16/09/19-25/09/19.

Dear all. Today ist my first day stay at Hotel Be Live Experience Orotava. The hotel ist valued with 4*. And yes, I am asking myself, for what did they get them. Let start at beginning. I came to the reception and receptionist was hardly talking English. If I book 4* hotel in Spain, I assume that at least receptionist ist talking English. I book a room with the balcony and the view at the see. I got a room with the view at rock wall. Few hours later we went for a dinner - better not to talk details. I really dont know where are those stars they are selling. Unfortunately I can not give a good rating and for sure I will never return hier.