Skyfall Suites

Beautiful hotel, attentive and personal staff, incredible food and incredible pool. The photos looked incredible and we were not disappointed with our suite, we had room 13 which was one of the more expensive ones and it was absolutely worth it. The pool was a great size, perfect temperature, very clean and almost completely out of sight of others. The actual room was very clean and bright and had all the necessary kitchen and bathroom supplies, very comfy bed, only potential improvement would have been if they would have topped up the coffee pods each day, there was only ever 2 at a time and some mornings I’d go to make a coffee and they hadn’t been replaced since the day before, not a huge thing but just a mention. We ate in the restaurant twice and the food was incredible, the beef in particular was stunning. Both nights we were the only people in the restaurant for the whole time we were there so although the atmosphere is nice it’s somewhat quiet. Waiter very attentive and kind, no complaints about the restaurant at all. Good location, can walk into Pyrgos in just a few minutes and there are 5+ lovely restaurants and a couple of bars there. Also not a long taxi journey from the airport which is always handy. Quite far from the “main” areas of interest on the island but we found loads of nice places within 10-15 minutes taxi ride so I wouldn’t say that’s a bad thing. We popped into the spa on our last day at the hotel and it’s lovely but the pool was freezing which maybe is how it’s meant to be but was a bit too cold for us. The staff deserve an absolute medal, same staff there for the 8 days we stayed and they were all very personal, polite and everything you’d want from hotel staff. Overall I would 100% recommend staying here if you’re going to santorini, we must have spent 2+ hours a day in our pool and it was just perfect. We walked into pyrgos loads and found lots of nice places to eat and drink. Thanks for an incredible stay!

We was meant to stay at Skyfall suites at the start of September and booked at suite at the cost of £2000. On the day we were due to fly out we had an issue with our airline which meant we was unable to fly. With the next flight being available to us we had to push our flight to the following week. When we done this we contacted Skyfall directly as we had booked directly with them. Although our booking was ‘non refundable’ we hoped that they could show some compassion and allow us to move our booking to the following week. We even said that if the room we had initially booked was unavailable, we would be happy to pay extra for another room. This was straight up rejected and we were told sorry the room is non refundable. We have now had to book accommodation for the following week but have now chosen to go elsewhere due to the terrible service we received. Although it was not Skyfall fault we could not fly, for a ‘5 star’ hotel I would of expected some compassion and decency to move our booking.