Items marked with * incur extra charges which are payable locally.
Reviews
Tripadvisor Traveller RatingBased on 12636 Reviews
Traveller ReviewsRanked #18 of 65 hotels in Ras Al Khaimah
Traveller Rating
Excellent
9388
Very Good
1552
Average
755
Poor
400
Terrible
541
Rating Summary
Sleep Quality
Location
Rooms
Service
Value
Cleanliness
CKBclarey said...
The worst experience - nothing 5* about this hotel.
Travelled on 10/2026
The worst 5 * experience in the UAE I have ever experienced.
From the moment we arrived the reception staff were unhelpful. The main buffet has been moved to the conference hall and its absolutle chaos, dark, dingy and awful food.
The bedroom (a kids escape) has stunk of smoke the whole time. Barely clean and in general the photos on the website are different.
I would have given a 1 but giving a 2 as management t...
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399gavins said...
Not Great
Travelled on 10/2026
Not a five star hotel
The waiting staff are amazing very friendly and helpful food was okay not the best
The pool area was very clean and you can get a bed anytime
Now the not so good bits
The entertainment was poor for the adults a group ( band ) was boring no get up and go with the audience
A. DJ who had no idea what the audience wanted to hear and played her own set The same sound all week long ( N...
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Никита Б said...
Disgusting
Travelled on 10/2026
Worst hotel ever!!!!!
Food is disgusting, cleaning is bad, everything is very crowded!!!!
NOT RIXOS LEVEL AT ALL!!!...
julien482 said...
Uk visitors minority !!!!
Travelled on 09/2026
Just to let you all know we left 3 days early went and checked into the Hilton on the Palm. Which we paid an extra 1,000 pounds for thank god. As it got us away from this cattle market !!
And as we were told by the guest relations that this is not a luxury hotel but a premium. Well where did it say that when we booked. The rooms are so run down !!!
3* all the way ....
Joory A said...
Complaint
Travelled on 10/2026
The staff everywhere in general is very unprofessional and unpleasant to deal with. Almost every encounter with employees at reception, cafes and restaurants have been very unhelpful and uneasy. The treatment is not 5-star hotel worthy, especially the reception and check-in when its supposed to make guests feel welcome it felt otherwise. We waited long time to check-in and during check out couldnt even get a late c...
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