Rixos Bab Al Bahr

This was going to be our honeymoon as we had to cancel ours due to covid. On first impressions, the hotel entrance looked stunning. We were allocated our room (with an upgrade for free)and once in we were not happy but straight away they changed our room to a better one with no hassle. The hotel services are just out of this world. Firstly I've never been to an all-inclusive where you can eat the entire time in the Al a Carte restaurants, all you needed to do was book the table. there were 7 to choose from as well as the buffet-style main dining area. so plenty of choices. There were Fish, Italian, Meat, Asian, and Turkish. Every one serving stunning food. Also, the thing I loved was that there was no voucher for these, t=you just picked what you wanted and you could have as much as you wanted so if you like a dish you could order another one. There was alcohol-free flowing also. There are 7 pools so plenty to choose from. The best part is an Adult only pool and a DJ twice a week. The surrounding area is clean and green and so pretty. the beach is inviting and very safe. Yes, we did see a few jellyfish but they were easy to spot so east to void. The hotel is split into 3 blocks we were in Ajman block which was the middle block. Now I will say the rooms and some corridors do look a little tired but the rooms are comfortable and clean. The staff........What can I say here are a few words to describe EVERY SINGLE STAFF MEMBER and when I say every staff member trust me I mean all of them. AMAZING, HELPFUL, HAPPY, OBSERVANT, MARVOLOUS, FRIENDLY, INCREDIBLE, OUTSTANDING, and in all honestly the best customer service team we have ever had the pleasure to be served by. There are a few I need to mention by name but please note that all staff is so awesome. I had to go to the hospital due to a slipped disc and while I was in the guest relations officer NUR was in contact with my husband. When I came out she called us every day to see if there was anything she could do to help us. She was so amazing nothing was too much trouble, she even tried to find a medication I was prescribed by the doctor for us. HAKEEM our waiter was also attentive and super helpful. He would find us in the restaurant and help us with anything we needed. Such a happy, helpful, and intelligent young man. He has such a skill in dealing with people and seeing a need of a client well before he should be more than a waiter. HARI wow he too was just amazing, every time he saw me in the restaurant he would get my food for me (as I was in a wheelchair) and he was super attentive to us. GOPI the young waiter in the Asian super polite and his customer service skill are just amazing. another little gem. Even your chefs in the buffet restaurant, sadly I did not get his name but he wore a white coat every day he would ask me if he could prepare me a meal and often he did fresh such a wonderful team. MOHAMMAD the lifeguard made sure every day that we had sunbeds by the stairs so it was easier for me to get into the water. He also found me some floats to help. Every time he saw us he would come over and check we were ok and if we needed anything. SAYED the adult pool bar attended was amazing, always bringing us drinks making sure we were ok and always so happy. Such a credit to your team. BADR the guy the wheeled me to the ambulance was so careful and greeted me everyday when I was back. The girls on the enterence to the buffet were always happy and smiling. I literalally could go o and on. All i can say is we have stayed in some pretty fancy hotels but the customer service we rescived here we will never forget and this has now become our favourte place to go in RAK. I cannot praise your team highly enough what a great job guys. We are so excited to return real soon. We stayed for 2 weeks and not once did we get bored, there are things to do around the area. Thank you so much for making our stay so good we can honestly say this is one of the best hotels we have been to since we've been here and we have been to some fancy hotels!!!

Amazing place nice for relax. Services are great specially waiter Lord he is great . You will enjoy beach and swimming pool. Many different restaurants available Really love it and will come back again

Thanks mr Ibrahim in fish bone 👍🏻👍🏻👍🏻 if you want good service go fish bone rust with mr Ibrahim good service and good staff we will come back again soon thanks 🙏 Rixos hotel 🏨 waw service 🥰🥰🥰🥰🥰🙏🙏😍