Rhodos Horizon Resort

Overall we had a lovely holiday here, lots of positive points. The hotel is super clean, and the staff work tirelessly to keep it that way. Its right on the beach, with free sun beds and a good beach bar and clean toilets, all included in your AI. Rooms are modern and the WiFi was good. Well organised considering its such a big hotel set over two sites. Free shower room for 30 mins if you have a late pick up (don't bother paying Tui €35! The AI included wine on tap (Rose was the best) and also whole bottles of wine that you could help yourself too, these were nicer, also Pepsi, Coke etc all on tap and you could also help yourself to bottled water. The puddings were lovely Now, the negatives. The food, I'm sorry but it was the same selection every night, and wasn't very warm, there was a big selection but it never really changed and was bland. The cocktails are made using sugary drinks and were horrible as was the G&T. The main entertainment was in the main building which was clinical and too bright, not comfy and the sound was terrible, I would suggest having the main acts (who were actually quite good) at the other building, by the pool. Also, worst of all was the sun bed situation. At 7.50am a crowd of people arrived reserving their beds, sometimes leaving a husband to sit there whilst taking it in turns to have breakfast. if you weren't down by 9am you would need to get a bed on the beach, this was quite stressful. Also many of the loungers by the pool had rungs missing so you couldn't sit up to read- just once i saw notices put on beds. Also, beware of paying extra for a sea view - we paid extra but only had a side view, so had to lean over to see the sea, but i think that is Tui's fault for making out rooms faced directly out, which only some do

Arrived back from a weeks stay on 11th September. This was our third visit and it was as good as ever. We were greeted immediately with hugs and kisses from Rezi when she spotted us waiting to check in. The room was lovely and clean as usual and we were on the second floor which is what we requested by email before arriving. It was my husbands birthday whilst we were there and he was left a bottle of wine in our room along with a happy birthday scroll which was a really lovely touch. In the evening it got even better for him, the bar staff all gathered around and along with the band they sang him happy birthday and gave him a cake and balloons!! He really was taken by surprise and it is a great memory for him. The food was good as usual and we visited the a la carte once, which again was of a very good standard,thanks to Nicos. Costa was his efficient self and could not do enough to make our stay enjoyable. The bar staff, Christos,Rezi and Yvona were fantastic and make great cocktails. They were always quick to serve and were very entertaining. Petros the bell boy is lovely and worked really hard taking everyones cases to their rooms. I would also like to mention Maria on reception who really is lovely and helpful and is always smiling. Just one downside, which was the morning that we were left a note on our sunbeds saying that our towels would be removed after 30 mins of us not returning. Every morning I would come down just after 8am and would place towels on our 2 sunbeds and sit on one whilst waiting for my husband who has a bad back and uses a stick, to come down to join me at around 9am. We would then go in for breakfast, this particular morning we were at breakfast for around 40mins and on coming back to our beds we caught a member of staff removing our towels and personal goods.Needless to say we were not happy and told her so. We were told it was not fair on other guests, I said it was not fair if people put towels down and disappeared for hours, but not 40 mins to go to breakfast. I later observed the same sign on 2 other sunbeds which were left for 2 hours but nothing was done about this!! Upon querying it with reception they showed me another notice which said you had to return within an hour, so I really do not think they know what they are doing and if they are going to do it they should treat everyone equally.Anyhow that enough on that subject but I do hope it is dealt with more fairly in the future. Apart from that we had a fantastic holiday and hope to return again next year

So we booked with Tui and the flights there and back were fine with no problems whatsoever. It says that the hotel is a 30 minute drive away which it is however we were one of the last hotels to be dropped off so it took an hours plus sat on the coach for an hour waiting for other people to get on at the airport! When we got to the hotel at 4pm we were greeted with a glass of Prosecco and and I was given a rose which was nice. When we checked in we were told that our room has been upgraded to a sea view room and that we had a Jacuzzi so we were excited at this seeing as it was our honeymoon. We were on the 3rd floor and had lovely views of the sea and the main pool area The lifts weren't great and would take a while to get to you so a lot of the time we were walking up and down the stairs which I suppose is good exercise. The room itself wasn't overly big however we had a Jacuzzi in the main bedroom opposite the bath. I then went into the bathroom to have a look at the shower and realised that all there was in the bathroom was a toilet and sink so the Jacuzzi was our bath and shower for the next week. I prefer to have a little privacy whilst showering even though it was our honeymoon so I wasn't best pleased but we put up with it. Also, after a couple of the days the tap for the bath stopped working so we had to use the shower head to fill up the tub. There were 3 English TV channels. 2 were news programmes and always talking about Brexit and the other was a movie channel but we saw the same 4 films 3 times during our time in the room. Your pool towels were ready in the room for you and you got new ones half way through the stay. Our bath towels were replaced each day however the bedding was never replaced. I felt these should have also been changed at least once during our stay. The hotel and pool areas were extremely clean and very modern. I noticed people reserving sunbeds very early and did see the hotel once take peoples towels off the chairs if they weren't sat on them however I did only witness them doing this once. We would be down around the pool at around 9am each day and didn't have a problem with finding beds. The food - this was the hotels downfall. We are quite fussy anyway with food and we did find something to eat each night however the quality was extremely poor. It was only ever luke warm and there was a lack of variety. There was a lot of fish each night so if you like that sort of food then you would probably be ok but other than night it wasn't great. Also, a lot of the food contained mushrooms which are definitely and acquired taste! Also, the guy who looked after the restaurant (unsure of his name) was extremley rude to us on our first night. Whenever we have gone on holiday they always say no flip flops but never enforce the rule. However, the first night my self and my partner both had sliders on and he came running over to us and told my partner he was not allowed in with sliders on even though the majority of the men in the restaurant had sandals or flip flops on. We said he had no other footwear and he just looked at us and shrugged. I asked did it mean that I could not go in either and he said that women were ok to wear whatever but men weren't. I am sorry but are we not in the 21st Century? What happened to equality? After arguing this for a couple of minutes he then said that we could eat on the balcony. So all he had to say was that was what we needed to do and we were happy to do this. He had a very bad attitude and I don't expect to be spoken to like this when I am on holiday. The drinks were also pretty rubbish. The bar staff didn't stop though and knew what they were doing. However, there is no branded alcohol and you can tell the stuff they use is very weak. The bear was awful and so was the wine so we stuck to soft drinks throughout our stay so we didn't get our moneys worth from the all inclusive at all. The location of the hotel is good, it is across the road from the beach and around 20 minute walk to the old town. It was very windy where the hotel was situated however the closer you got to the old town, the more calmer it was. There are hundreds of restaurants and bars around the hotel and we actually went and ate out twice due to the poor quality of food. It was our first time to an adult only hotel and I did prefer it as the evening entertainment is normally catered to kids. The main entertainment each night in the reception area was pretty good however the sound system was awful and when they were talking you couldn't tell what they were saying. Also, in the evening the lights were always on full brightness in the reception area where I felt it should have been darker and set more of a mood for the evening. Check out was nice and easy and we were picked up dead on time. All in all we had a nice stay however the food was a let down and the attitude of one member of staff wasn't acceptable. Would I go back again? To Rhodes, yes but not to this hotel. There are plenty of hotels in Rhodes in a slightly better location.