Bahia Principe Grand Coba

We stayed here late last year and it was the worst holiday I have ever Had. Our original booking was with Thomas Cook for a fabulous resort, but we decided to book a holiday here rather than lose out on a holiday at that time completely. We wished we'd saved the money! Dated and dangerous falling apart room; the light fitting was held on by silicone and was falling off, my partner leaned lightly on the balcony railing and it came away from the wall. When we looked at it, it was held together with only inch long wooden dowling rods. Terrible, leftover, luke warm food. There were some very lovely servers though, they were the only staff that made us feel welcome the entire stay apart from the girl who checked us in. Couldn't get any restaurant reservations so can't comment. Beach has unsightly water breaks, no tropical paradise view there. Couldn't find much to do, the entertainment was awful, repetitive and budget. Rude concierge who was snappy at me when I asked if he could please print an email for me, even accused me of pulling a face at him when I leaned over to look at his screen as he complained he 'couldn't do it'. Was I the first to ever request an email printed? Honestly. At the end of our stay another couple told us about how they were getting miniature spirits in their room, but the whole time we felt like we were begging for enough coffee every day. Multiple days we got back to the room and nothing had been topped up despite leaving great tips. The tipping obviously stopped at that point. The pool actually had thick lines of scum around the edges which we witnessed just being scrubbed off back into the water with a stiff brush. There were cracked tiles around the pool bar and the pool bar bins smelt atrocious. I understand that it's hot but change them and clean them more regularly if you expect guests to have to sit next to them. I was bruised by the masseuse, told by the TUI rep it would be sorted, and yet still charged 200USD on checkout. Rude manager said he had had no complaint and accused me of making it up to get a free massage! We documented all these issues with the TUI rep in resort and yet absolutely nothing was done about any of them. They just didn't care. We left not even wanting to ever return to a Mexico. It's a shame because away from the resort we had a lovely time, but in the resort we couldn't find anything to warrant even 3 stars.

I have visited Bahia Principe Grand Coba twice and both times my expectations have been exceeded, The staff are attentive and very welcoming and they made our stay very memorable. There was a good variety of food on offer which was all of a high quality, the swim up bar was a favourite experience of mine. The pools were large and there was plenty of space to lounge around if you don’t fancy getting wet. The entertainment was very enjoyable and there were shows throughout the evenings to attend. The location of the hotel was extremely convenient as it was a very short drive to the beach and it is close to many shops. For a reasonable extra cost you have the chance to swim with dolphins which I chose to do and very much enjoyed it as it was an experience I shall never forget. To conclude I highly recommend visiting Bahia Principe Grand Coba as it is an amazing experience for any traveler wether you are an adventure seeker or simply just looking for some rest and relaxation. This hotel is great for all ages and is definitely worth a visit.