Catalonia Royal Tulum

I can only imagine that all of the 4 and 5 star reviews are faked. Staff: 4/5. The staff was very friendly if not helpful. They tried to make the best of a very difficult situation of what looked like under staffing, bad food, and ok facilities. Food: 1/5. This was by far the worst detractor to my entire stay... and we stayed way longer than we should have. I would not serve the food they serve us here to anyone. The meat was dry or mushy. I mean how do you get steak mushy? The quality was subpar on all fronts. If you are looking to get away and your dining experience and meals are important to you, stay away. Room: 3/5. The room was clean, somewhat modern, but not comfortable furnishings. The bed was very hard and bouncy. The bathroom was ok. The cleaning staff would only come to clean our room randomly between 1-5p everyday when we were just getting back from the beach so it made for uncomfortable waiting in wet clothes most days. Drinks: 3/5. Not the best, not the worst. It doesn’t make up for the terrible food. Pool 3/5. It was ok, the pool was adequate but if everyone were to use the pool at the same time it would have been overcrowded. Beach 4/5: this was the only decent part of the resort. The beach was relatively clean not much seaweed, the facility had a few water activities you could book and use. Location 3/5: it’s about an hour or more from the airport depending on traffic. If you want something close to other amenities or activities you might want to look around. Overall 1 or 2/5 stars from me. For all those people rating 4 or 5 stars... I hope they paid you well for compromising your integrity. It certainly doesn’t inform or help the staff fix the concerns.

Catalonia Royal Tulum, I want to start off and say it wasn’t my favorite resort but it wasn’t terrible. The pros to the resort are - I really enjoyed the jungle part between the rooms and the beach. I ended up falling in love with the Coati’s that ran around the place. The rooms were standard and they serviced their purpose. The beach is stunning and clean from seaweed. The entertainment at night wasn’t bad, I actually enjoyed myself on the comedy night, water acrobatic, salsa night and one other night where they were lip singing. Lastly, the staff here were friendly and nice. The cons were - the food was not to my liking. The breakfast and lunch were probably my favorite but there is some suggestions I have. For example, the pancakes, crepes and waffles sat out and were soggy. If I was to rate this hotel a 5 star, I would prefer someone cooking them fresh in front of you. Which they had a station for but was never used the 8 days I was there. The food in general at dinner time was average. It lacked seasoning and proteins were overcooked. The Mexican restaurant was my biggest disappointment, it was too over the top and not even close to authentic. For example, I wanted a tamale but this was a tamale that had no meat inside, it had some type of lettuce mixture instead. I will say Tao Cat was by far my favorite restaurant and came to this place often. Last thing that lost a star for me, is they title guests by normal guests, privileged and exclusive. Which in my eyes is a waste of money and is the dumbest thing Catalonia could have done. The only difference is the rooms are slightly nicer, they get 1 extra restaurant, which I saw nobody at, they get an indoor entertainment room that normal guests are not allowed inside unless you pay money and lastly, the beach was divided based on what type of guest you were. In my eyes, I would never pay for it and I think everybody should be equal and enjoy the resort the same!