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    Ocean Maya Royale by H10

    PPPPP Plus

    InRiviera Maya, Mexico - Caribbean Coast, Mexico

    TripAdvisor Traveller Rating

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    Based on 9442 reviews

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    ABOUT THE HOTEL

    • Official Rating
    • Free Wi-Fi

    Swim-up bars and open-air massage* gazebos set the tone for this over-18's beachside hotel.

    The adults-only Ocean Maya Royale by H10 is fronted by a soda-white beach in the solitude of Riviera Maya. The whole property is surrounded by tropical gardens.

    Rooms are high spec with well stocked minibars and flatscreen TVs. To indulge, upgrade to a room that’s got a Jacuzzi® in the bathroom.

    While you're away, you can speak to us anytime - we're available 24/7 via the TUI App, phone, SMS and email. The easy-to-use TUI App is also packed with info and tips. It sends you important updates, like your airport transfer times, too.

    • Rooms: 320
    • Lift: 1
    • Buildings: 34
    • Floors: 2 or 3

    Things you'll love

    • Exclusively for adults
    • Attractive Caribbean theme
    • Lots of activities

    Location

    • On the beach
    • 10km from Playa del Carmen resort centre
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    FOOD & DRINK

    All Inclusive

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    • Breakfast
    • Lunch
    • Evening Meal
    • Drinks
    • Snacks

    Buffet and à la carte breakfast, lunch and dinner. 24-hour selected local-brand alcohol, soft drinks, tea and coffee. 24-hour snacks.

    Facilities

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      accommodationData.facilities
    • 2 outdoor pools

      These pools are wrapped in a tiled terrace, with plenty of sunbeds and parasols laid along the edge.

    • Yookoso Oriental restaurant

      With Teppanyaki grill offering evening meals and an à la carte menu. Just to let you know this restaurant is closed once a week.

    • Spa*

      Head to the spa to enjoy a range of treatments, including massages and facials. Appointments are required for the whirlpool.

    Rooms

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    Fantastic holiday!
    14 Jul , 2020 T6845CI
    I stayed in Ocean Maya in January for 2 weeks with my girlfriends. We loved everything from start to finish. The check-in was simple and quick and the staff were very welcoming. The food was delicious, with different varieties every day. We loved the Blue Moon and Yokoso restaurants, they were our favourites. The bartenders are great and they aren't shy with their measurements! The hotel was very clean and well maintained, we went on the Lagoon Tour with the animation team and it was stunning! Well worth the walk. We also loved the foam parties, they were great fun and everyone got involved. The games before were hilarious. We can't wait to come back when the hotel is open!
    Terrible....no words just TERRIBLE
    06 Jul , 2020 L1013LMandrewp
    I booked a jacantion for July 12 to July 22 2020 one week before my trip I called to confirm the reservation with a person no answer to the 24hr Hotel email no answer Finally i called Spain Barcelona the main office and was told the Hotel is CLOSED....how about a email or a phone call or a dove maybe what happens if I have not called and made the trip to a closed Hotel Tell me? Take it from me when a business is in trouble then you can see the true nature of the management. Beware before book there it's a scam.
    Fantastic Hotel
    26 May , 2020 Sunshine807076
    We stayed here for 2 weeks in September. Absolutely loved it. Room was lovely- we had a sea view room. Cleaned thoroughly every day. We spent most of the time by the quiet pool. Was nice and clean, and had a waiter constantly walking round getting fresh drinks. We only used the main buffet restaurant for breakfast, but there was loads of choice, and amazing fresh juices. Loved the BBQ on the beach at lunchtime, and also the Mexican for lunch. All the speciality restaurants were gorgeous, and had no problems getting a table in any of them. The Japanese restaurant was great fun. Really loved Mikes Coffee bar. We used to get amazing sandwiches and cake before returning to our room after a day by the pool/ beach. Wonderfulchoice of meals in the sports bar at the end of the night. The wildlife wandering around, made such a lovely change. Would definately return here. LOVED IT.
    Great hotel mediocre staff
    24 May , 2020 stainy619, 580406
    Stayed here with my girlfriend for two weeks, the hotel was spotless and after reading the reviews of the smelly beach due to the seaweed we was a abit concerned, but whilst we stayed here the beach didn’t smell at all and was always kept pristine. Most of the staff were okay however it felt like most of the staff only cared and catered for you if you tipped them ( with the exception of the entertainment team who did a great job!). The food was average and became very repetitive but the sports bar was very good. Overall the hotel was very nice and well kept and I would recommend staying here if your abit older and looking for a quiet relaxing holiday.
    Arturo is the greatest!!
    14 May , 2020 Wander541941
    Visited this resort in March 2020 with a group of friends. Great accommodations, food, drinks and friendly staff. Arturo, Rodrigo and Marena were the highlight of our trip! Will be back in Sept with an even larger group for a birthday celebration and look forward to seeing them again! Seriously, if you visit you will know who they are! Arturo’s personality has him standing out of the crowd immediately! These guys are the best at entertainment, day or night, and will go out of their way to ensure you’re having an amazing time. Even when the resort doesn’t have scheduled entertainment, they stick around and make sure you’re enjoying your stay. Honestly, just phenomenal people! Can’t wait to be back!
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    Special Assistance

    We're looking into whether this property is generally suitable for those with reduced mobility. In the meantime, feel free to contact our Customer Welfare team or visit our accessible holidays page if you have any questions.


    Our Customer Welfare number is 0203 451 2585. Lines are open Monday to Friday 09.00-19.00. Calls from UK landlines cost the standard rate, but calls from mobiles may be higher, so please check with your network provider.

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    Items marked with * incur extra charges which are payable locally