Bay Gardens Hotel

Update to my 2015 review of the Bay Garden Hotel. Since my last review I visited the hotel on three different occasions and I must confess that the quality of service has definitely declined. On my last two visits to the hotel, my company informed the hotel by written letter that all expenses were being covered by the company. The registration forms confirmed that the hotel expenses were to be settled by the company. However, this information was clearly not communicated to the bar and restaurant. On both occasions, after dinner when I asked for the bill and proceeded to sign it, I was promptly told by the waitress that I have to pay in cash. When I tried to explain to the waitress how my hotel expenses were to be settled, I was told to come with her to the cashier. The cashier gave me no relief and insisted that I pay in cash and when I resisted was promptly marched to the front desk. This happened to me not once but on two separate visits to the hotel, talk about a dose of Déjà vu. Fortunately, the matter was cleared up at the front counter and the manager later called to apologised for the mishap but there is nothing that can repair the embarrassment of being told in an open crowded restaurant that I need to see the cashier. I stayed in room 122 which is on the ground floor and it was quite spacious with a small kitchenette. The TV remote needs to be replaced as the power button does not work and the remote buttons are filthy. I recommend the hotel replacing the original TV remotes with hotel friendly "Clean Remotes" (see picture) that are easy to disinfect and clean. There were small insects (ants, beetles and mosquitoes) in the room and long hairs on the bed and in the bathroom. On the positive side, the food was good and well prepared and generally the staff were friendly.

I am overall very satisfied with Bay Gardens hotel. I stayed there with my boys, 17 and 13 years old. That was our second visit at Bay gardens hotel. We enjoyed our stay. I will highly recommend this hotel.