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Reviews
Tripadvisor Traveller RatingBased on 3007 Reviews
Traveller ReviewsRanked #151 of 1,317 hotels in Rome
Traveller Rating
Excellent
1193
Very Good
1246
Average
361
Poor
121
Terrible
85
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
spqr1903 said...
Our Central, Comfortable Home-Away-From-Home in Roma
Travelled on 05/2026
I continue to agree with the TripAdvisor review of this hotel I wrote in September 2025 -- this multi-faceted big city hotel has a friendly small town feel to it. From Anna and her colleagues at the front desk to breakfast service manager Monica and her fine service team, the staff is top notch. The location -- close to Termini Station, Teatro dell' Opera di Roma, the Baths of Diocletian and more -- is very central....
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drpeplow said...
Return to Rome
Travelled on 06/2026
My family and I were just amazed at how much care and thought was given to the comfort of the hotel guests staying in
the Best Western Universo hotel. The staff was so kind and professional. As a traveler with a disability I am grateful to have a storage space for my wheelchair. I didnt have to deal with the problem of where to put my wheelchair in my room. When I needed it the staff had it available at a moments ...
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573brendau said...
10/10 stars!
Travelled on 05/2026
We had an amazing experience at the Best Western Plus Hotel Universo. It was very clean, friendly and helpful staff. We were leaving for the airport before the breakfast opened so they made us "go" bags of food/drink. The roof top bar was amazing and delicious. It was the perfect way to end our trip....
Stephanie m said...
Good location and value
Travelled on 04/2026
We stayed here for one night.
Pros:
- close to Termini, safe neighborhood, quiet, lots of restaurants and shops nearby
- kind and helpful staff
- comfortable room
- good AC
- great shower (water pressure and amenities)
- lots of counter space in bathroom
- great amenities in the room
- good price booking directly on the hotels website
Cons:
- I recommend asking for a room not facing the street. I dont know if eac...
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Paradise28861455726 said...
Roman Holiday
Travelled on 04/2026
Excellent location for Bars, Restaurants and local buses, staff on Front desk, Cleaners and especially Bar staff were attentive and friendly. Will book again next time we visit Rome...