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Reviews
Tripadvisor Traveller RatingBased on 2997 Reviews
Traveller ReviewsRanked #156 of 1,299 hotels in Rome
Traveller Rating
Excellent
1186
Very Good
1244
Average
361
Poor
121
Terrible
85
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
ttbridges said...
Great hotel
Travelled on 03/2026
Stayed at the hotel for three nights and we really enjoyed our stay. Our room was a standard double and it was comfortable and the bathroom was modern with an excellent shower. There are tea/coffee making facilities provided - and a fridge. In the corridor near the lift there was also a water dispenser. Nice touch.
We asked reception for an iron - and later a fan as the room was warm (Too early in the season for th...
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Guide22085214647 said...
Not 4 star!
Travelled on 03/2026
Our twin bedded room was a great disappointment. Nothing like the photos on the website. The cord on the electric kettle was in a dangerous state and the kettle itself would sometimes not work. One teabag! The wooden stick given for stirring was not replaced after our first day. Nothing for the bottom of the bath to stop slipping which was of great concern. Staff on reception said they could not pre-book us a...
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Camper63206785072 said...
Travel to Rome and stay here
Travelled on 02/2026
Hotel Universo offers good accommodation conditions, but its main strength is its excellent location, very close to Termini Station and the ease with which you can reach Romes main tourist attractions, even on foot.
Highly recommended....
Monika P said...
Winter stay in Rome
Travelled on 01/2026
We stayed at the Best Western Plus Hotel Universo Rome on a bed and breakfast basis, and our overall experience was excellent. The breakfast was varied and absolutely delicious, offering something for everyone. The staff were very friendly, professional, and efficient, always ready to help. The hotels location is outstanding, making it easy to explore Rome and reach major attractions. Overall, our stay was truly enj...
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CBLops said...
Great Hotel But Be Careful With Who You Make Your Booking
Travelled on 12/2025
Don't book this hotel on booking.com because it can get cancelled. The left hand doesn't know what the right hand is doing. That was my experience. I arrived at the hotel on December 14th and was told that my reservation had been cancelled by booking.com on December 10th (of course booking.com blames the hotel for cancelling the reservation). Luckily the hotel was able to find a suitable room for us, but it was a st...
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