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Reviews
Tripadvisor Traveller RatingBased on 510 Reviews
Traveller ReviewsRanked #301 of 1,252 hotels in Rome
Traveller Rating
Excellent
274
Very Good
92
Average
59
Poor
53
Terrible
32
Rating Summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
racheL P said...
Disappointing
Travelled on 10/2025
The hotel was clean. No kettle or tea coffee facilities in room - I would expect this from a hotel of this standard. Roof top bar not open and we were not told this. Staff were not forthcoming in their welcome. The room was based on three people- was very small. Bedding not changed in four days. Most alarming part of our stay was an item went missing fork our room and when this was reported the staff were not helpfu...
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Chloe H said...
I broke my leg and couldn't travel, they wouldn't provide a refund or allow me to postpone
Travelled on 11/2025
I booked a week at Mama Shelter for my 35th birthday with my partner in May this year, I was so excited to go and had picked this hotel after a lot of research into the decor, food, vibe. I broke my leg a week before going, and actually called the day after my surgery to ask if I could have a refund, or a voucher for a future trip, or postpone... As I had booked via Lastminute.com, Mama Shelter said they couldn't hel...
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Navigator767523 said...
Disappointing!
Travelled on 10/2025
We based our choice of hotel on the recommendation of friends who stayed in July. Reviews are extremely important.
The staff we interacted with during our stay were friendly and helpful.
We appreciated the modern stylish decor and the high levels of cleanliness throughout the hotel. Unfortunately the roof top bar was closed despite the very mild weather. This was disappointing as there was no prior notice on the webs...
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Chris W said...
Wonderful hotel, but room for improvement in the breakfast experience.
Travelled on 11/2025
For the hotel itself,I would give a solid five stars. The location is a little out of the centre, but it is very easy to get into the centre of historic Rome by metro in around 10-15 mins from Cipro metro station which is a short walk from the hotel. The reception staff were all great, and we had a warm welcome, and help throughout our visit from everyone we spoke to. The rooms were pleasant, quiet and very clean as ...
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Josef K said...
Beautiful experience
Travelled on 10/2025
Nice hotel in the city centre, near to Vatican (roud 8min.walk). Rooms Are Nice with confortable beds. Breakfast is tasty. I was satisfied....